Update: We brought the vehicle back to the garage and the techs there were able to confirm that the oil was replaced and confirmed no major leaks or missing parts. It was determined that the engine is consuming oil in some way. They offered to treat the engine with a cleaning product to help prevent excess oil consumption and replace the lost oil free of charge. Thank you!
Original Review: Wife went for an oil change in her car, we told them we were driving to Nebraska in a few days. Come to find out they didn't put oil back in the engine! They also did not inform us that the coolant was low enough to cause issue with such a long drive.
I’ve been using the cats automotive for my car service oil change tire rotation alignment they’re always very clean and a very good service. Great job honestly
One star is an overstatement. Be careful of this place. Took my truck to the shop in Apache Junction, AZ to have the heater fixed. Picked it up a few days later after being told it was repaired and paid my bill. Got home and it was still broken. Took it in the next day and they confirmed it was not working. They then told me after a couple of weeks of putting me off that I would need to bring it back and start a whole new ticket and deductible. Called director of operations where she made several false accusations and was ZERO customer service friendly. Not sure what's happened to this place but I think the owner Scott Milan should look into it. They also gave me an estimate of $11K+ for other work. Took it to another shop where I was told most of the work was not necessary. Saved myself over $9K by using my instincts and best judgement.
Scotts was great to keep me informed of the service being completed. They were quick with the service, cv joints, tires, fluid changes, etc. 2 weeks later I got a nail in one of the new tires and I stopped by right before they closed and they fit me in and got my tire repaired. Great customer service.
Justin-Manager, and Jim at the front desk were friendly, knowledgeable, and pleasant. The technicians did a great job on their work on my vehicle. Scott's is thorough, also giving me diagnostic information for future possible needs. The waiting area is comfortable & goes the extra mile. They also serve their clients with shuttle service home if desired or needed. I'll be passing their info along to anyone needing a mechanic!
Scott's has patiently and thoughtfully provided their knowledge and expertise to me for more than a year, and I'm incredibly thankful for the work they do and the kindness they've shown. They worked with me for weeks to track down the origin of the issues my car was having last year; their shuttle service was a godsend while the vehicle was being worked on. Would highly recommend!
⭐ Detailed & Trust-Building I had a great experience here. They honored the price they quoted over the phone, got me scheduled the next day, and provided a thorough report on my vehicle. I really appreciated how they explained what repairs were urgent and what could wait. Honest, professional, and excellent customer service.
Scott's Automotive consistently delivers top-notch service. The team is professional, honest, and takes the time to explain what's going on with your vehicle without any pressure or upselling. Communication is clear and timely, and they always follow through on what they promise.
You can tell they genuinely care about both the quality of their work and their customers' experience. It's refreshing to work with a shop you can truly trust. I highly recommend Scott's Automotive to anyone looking for reliable, transparent, and high-quality automotive service.
Scott’s was great. I felt that I could trust their recommendations and they were very up front and transparent. They even got the work done faster than promised. I’ll be taking my car hear every time.
Scott’s always offers great customer service, and their shuttle ride is very convenient. They do a safety inspection of the vehicle whenever I bring my car in which is a good reminder to keep up on my maintenance of my car. Safety inspection offers recommended and required services so I can choose what should be done now and what can wait.
I had the best experience with Scott’s. After the battery on my Subaru died under warranty from a dealership who couldn’t fix it for over a week, Scott’s took care of it. Special shout out to Alyssa who worked directly with the dealership to make sure my battery was replaced under warranty and communicated with me throughout the process.
They sent a full report done after assessing other systems which included videos of the various tests for totally transparency.
I’ll get all my Subaru’s work done at Scott's from now on.
Took my car there and they were able to get it fixed pretty quickly. They explained everything and didn’t make me feel stupid. They were transparent about cost from the beginning. I would trust them with my car again . Sam is great!
I'm always hesitant when it comes to auto repairs because I don't really know that much about them. But, Sam, at Scott's Automotive, made the process smooth, explained what my car needed and why it needed it without making me feel dumb! While they replaced my brakes, Carl took me home and then picked me up when my car was done. It couldn't have been easier and they have gained my trust for life!
I recently had my daughter’s Jeep serviced to replace the intake manifold gaskets, and water pump at Scott’s Automotive, and the experience was outstanding from start to finish. The team was professional, honest, and incredibly thorough with their work. Sam took the time to explain what needed to be done, provided clear estimates, and kept us updated throughout the process.
The repair was completed on time, the pricing was fair, and the Jeep is running great. It’s clear that Scott’s Automotive truly cares about their customers and stands behind the quality of their work.
I’m grateful for the excellent service they provided and highly recommend them to anyone needing reliable, trustworthy automotive care.
I’d give them 10 stars if I could. I had a tire problem when I was out of town so went to Scott’s. They were professional and exceptionally helpful. They were so fast my car was ready before I even drank my coffee in their comfortable waiting area! I highly recommend them.
Very great experience. Went in for an oil change and got a few other things done like a tire rotation and differential fluid exchange. I appreciate that they provide photos for the complimentary check they do and they are happy to walk you through it all. It shows what is most important on a scale from red to green so that you can decide what to start with. Thank you Logan for all your help!
Scott’s is large enough to do everything you need but small enough to care. Their shuttle service is amazing. They are very proactive and quick about communicating with you. Kevin is an amazing service provider. I have worked with many auto shops and Scott’s is my new favorite.
First time to Scott’s automotive. Logan was great to work with, everyone was friendly. They fixed my truck that day and I feel they didn’t add anything on that wasn’t needed. Definitely would recommend them and I will go back!
Great experience with advisor Sam on our latest repair/service. Friendly, competent and professional. We’ve used Scott’s Automotive several times on both our Toyota Hybrid and GMC truck. We have only good things to say about prompt appointments, prompt repairs and maintenance of our family fleet. Highly recommend
Love Scott's Automotive, they are always friendly, helpful and seem trustworthy. They always fix what needs fixing and keep me informed on how everything else is doing. I have an older car and I trust they will help me keep it going for a long time more
Scott’s is always helpful and great service, even for the regular cadence oil changes. Staff is friendly and professional. I love when they send texts out saying they can fit you in, as I travel and if I’m in town- I’ll bring my 2018 F-150 in. Nice drinks while you’re there, and beer koozies and lens wipes with their name on them. Drivers are timely and personable. You get a vibe that they are trustworthy. I like that.
That's the only photo of any relevance that I have available right now, but the car is doing great! Went there for the first time the other day after repeated recommendations from a trusted friend who's been going to Scott's for some time. Five star service, but really what stands out is they clearly have put together a solid team that takes pride in their work. Communication was thorough and clear, explained everything in terms of levels of urgency/importance and didn't push anything extra. Got a good feeling, straightforward and earnest vibes. Thank you!
Scott’s Fort Collins Auto is truly the best in town! The team here goes above and beyond with every visit. They have the highest standards when it comes to both their work and customer service. Everyone is friendly, knowledgeable, and efficient—you can really tell they care about their customers and take pride in what they do. I always feel confident bringing my vehicle here because I know it’s in great hands. Highly recommend Scott’s to anyone looking for honest, reliable, and top-quality auto care!
This happened in evans. The person that told me his name was carson.I had taken my car there for a wiring diagnostic. And I had a coupon for $50 that they had mailed to me. They found the problem,I did the work on the crankshaft sensor at another mechanic. I told him I was going to take it back to that place where they had installed my sensor and I guess they weren't too happy. When I went to go pay him for the diagnostic fee, they said for me, not to be using that coupon that they gave me just for a diagnostic, I should be using it for major things that they wanted me to take my car to fix the crankshaft sensor there.. I was telling them him that I had a warranty on my crankshaft sensor where i had it done at. I told them not to be sending me no more coupons, and I felt bad that what they had told me that. They shouldn't have told me how to use my coupon that they they gave how to use it. Their coupon was for anything when I took my car there. The person that told me that was Carson. I just wanted to let people know how things were there.And i've took in my car there for about three or four years.
Great philosophy, not in your face. These guys care about their customer base and providing thorough, professional service. Vehicle inspections come with detailed reports and videos explaining affected systems and the urgency of maintenance needs. Wide range of repair/maintenance capabilities and I trust them more than any other auto shop in Fort Collins.
Scheduled an oil change by appointment. Normally this is fine but after dropping the car off it was almost put off to the next day. What is the point of making an appointment to have it in a queue for days when i couldve just taken it elsewhere and had it done in minutes? They discovered a nail in the tire and offered to fix a nail and a flat. After charging us and finishing everything else found out that they in fact did not fix the flat. I was refunded after calling an associate about it. I just would've rather had them tell me about the flat and taken care of it than have to discover myself and assumed that it would be fixed by the car maintanence establishment that told me about it in the first place.
I was very impressed! They take time to do a safety check of your entire automobile even with an oil change. The price was amazing, and everyone was so friendly The free shuttle to and from my home was an added plus. I would and will highly recommend Scott’s to everyone !
I had a great experience. Brian was my advisor. He took great care of me when looking to get my Jeep grand Cherokee service. They were very thorough in what I needed to fix my vehicle as well as keeping top of mine. What items were more priority over others I love the fact that They also have loaner cars if they have to keep your car for more than a couple days to not inconvenience you I did not feel like anyone was trying to get over on me. I took my car many places before and prices were just outrageous. They are fair price and I would highly recommend taking your car here For any kind of repair.
Scott’s Automotive was a God send. I flew into town to buy a car and drive it home. There was a bad miss. I called to see if they could get me in that day. They took my car in and I waited in downtown Fort Collins to head back from them. My car got a new set of spark plugs and she ran like a champ. I am very pleased with the service that they provided. Logan did a great job handling all of my needs and got me out the door in a prompt fashion. Thanks once again to Logan, the technician who worked on my car and Scott’s Automotive. You guys are rockstars!
Great professional and friendly service! These guys are knowledgeable and know what they’re doing. Not to mention reasonable prices,they truly care about the well being of their customers and strive for excellence to meet their customers needs. Definitely going back here for all of my future car repairs and maintenance needs. Got four new all terrain/weather tires at a reasonable price. Thank you so much Scotts Auto!
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