As stated in several reviews, this is a predatory company. They take advantage of people as soon as the opportunity presents itself. As others have reported, they work in tandem with St. John’s Catholic Church to take vehicles that fail to follow the deliberately inconsistent signage for parking across from CSU.
There were at least 4 other families that fell victim to this scam at the same time as us. Families with young kids come to find their ride home has been taken without consent. Young college kids who have a hard enough time affording food, now strapped with a $365 fee to get their taken vehicle back.
David was super helpful! I was curious about a car they had for sale mileage, condition, etc. I had all my questions answered and had an easy and simple buying process.
My car was towed late at night from an abandoned lot during a CSU basketball game. While there were signs, I simply missed them. Regardless, the towing felt completely predatory and unnecessary. Coordinating with the nearby St. Luke Catholic church to tow vehicles late at night seems exploitative and designed more to punish than to protect property. Coming out of the game with my son and his three friends at 11 o'clock at night in the middle of January was extremely frustrating, to say the least. They also kept my car all weekend long, with the cheapest option being that I come and get is Monday morning. Retrieving my car was inconvenient and stressful. I hope Import Towing and Recovery reevaluates practices like this so others aren’t caught in such avoidable situations. And whatever laws Polis put into place did not help. The tow cost my $320 on Monday and would have been $380 if I wanted to get my car immediately.
predatory tow service. car broke down in a nearly vacant parking lot. they towed me away within 5 hours of leaving vehicle. then cried about me wanting to get my vehicle back the next day(on a sunday which costs more). Made racist jokes after I paid nearly 400$ to get my car back. also implied it was because my car is 25 years old. way to kick people when they are down.
Day after accident valuables were still retrieved from the inside of a wrecked car I appreciate their honesty and service in retrieving these valuable items
It was the Thanksgiving holiday, and I was in as bad a situation as I could be in, with very little hope. David from Import Towing, came to my rescue, going above and beyond what I would call "good service." He was not only very competent and professional, but was he kind and compassionate and went well beyond what you could ask of a towing company. Thank you David for everything and thank you Import Towing and Recovery - top notch recovery service, with an outstanding Operations Manager!
Great people to work with on either side of the situation. Reliable, professional work, and services you can trust. If you are in need of the services they provide, I highly recommend them. And if you’re in the unfortunate position of recovering an impounded vehicle, remember- they’re simply carrying out their responsibilities and they do it very professionally with honesty and care. Be kind, they are good and honest people. Thank you, your team is great!
my truck was stolen they recovered it and per hb the tow company is to release the truck to me and the bill is sent to the poice department or the city and they refused to di it saying they dont have to and then wouldnt let me get my glasses out of the truck so i am not able to see now
I got my car towed last night by Josh and he had great service! He helped me get a spare tire for my car and had great conversation during our drive back home. Definitely recommend calling them if you need help.
David was super sweet and helped me out at midnight. A car had me blocked in and although we couldn’t tow it, he didn’t hesitate to get in my car and get it out for me. I truly appreciate how fast and convenient import towing was. Thank you David!
David was beyond helpful today. Super quick and got the job done. Will 100% be using you guys again because of his great work! I usually don’t write reviews but this guys deserves it!
Had a flat tire and needed to go down the road, about 1 mile. Other places charged nearly $100+ more. Was relatively quick for me ~30 mins. Driver was really nice and gave me a ride to the mechanic.
I recently witnessed extremely reckless and unprofessional behavior from Import Towing and Recovery while they were towing a vehicle for Evergreen Industrial through Fort Collins, Colorado. Their tow truck (license plate DLG-641) was: Speeding 15–20+ mph over the posted limit Tailgating other vehicles aggressively Using blinding high beams, making it unsafe for everyone else on the road This kind of dangerous driving—especially while towing—puts other motorists, pedestrians, and even the towed vehicles at risk. It’s unacceptable for a company responsible for heavy equipment and customer property to display this level of disregard for public safety. Do not use Import Towing and Recovery. They clearly have no respect for safe driving practices or the communities they operate in.
Ethan did an excellent job in explaining the process and safely removing my vehicle from our epoxy coated garage and transporting it to the car dealer for service. He was exceptionally professional and very careful with my vehicle!
I have never actually used Import Towing and I don’t normally leave reviews like this but we were almost hit by one of their drivers tonight. The driver was speeding towards a red light and decided to jump across two lanes last minute. Please be safe out there!!
Thank you for turning an unpleasant vacation into the best experience it could have been. Your helpful friendly team was a pleasure to work with. From the beginning phone quote interaction to the end delivery of our large RV back to our home we were very pleased. Import towing offers great prices, great communication, as well as beautiful equipment that kept our RV safe and free from damage. We highly recommend Import Towing!
Ashley and her team at Import Towing went above and beyond to help my family find affordable, practical solutions for our brother's car in the days just after he passed away, as we all live out-of-state and couldn't get to Fort Collins to claim it immediately. She listened to me with empathy, helped solve logistical issues quickly and efficiently, and eased my worries about trying to make arrangements for a loved one from thousands of miles away. Her compassion and patience were unexpected but profoundly appreciated. I'd give Ashley and Import Towing 10 out of 5 stars.
They towed my vehicle illegally, CRS § 40-10.1-405 (3)(b)(VI)(B): specifies that signs must be placed "Inside the private property so that the sign faces outward toward the parking area." And denied me photographs of my vehicle after it had been towed. They also denied me access to my vehicle. When I told him I was going to Lodge a complaint they said that's fine we deal with people like you everyday laughed at me and then hung up on me. I'll be filing a complaint tomorrow since today is Sunday. They are an unprofessional extremely rude predatory towing company. I have photographs of the lot showing there's no signs like that. So don't put your snarky little comment on the end of my review saying that you towed it legally cuz you did not. When I called the person on the phone today about this he says the puc doesn't make us follow that law, I replied so wait a minute so you're telling me the puc breaks the law and he says yep that's what I said. Totally rude.
Josh was awesome, service was great, price was affordable and the lady who answered was accommodating and very helpful. 6 stars! Use these guys if you like saving hundreds of dollars.
Talk about a company who literally helps you out of a jam. I got myself stuck in a moving truck. Jeremy came out on a Saturday evening to help. He arrived promptly after calling, had a friendly attitude, and got me back on the road quickly. Would recommend!
Well, there’s rarely anything to beam over when your car is totaled and towed to a tow yard and you only have liability and it’s 100% your fault. Now that being said on two separate occasions (my own and a friend’s car) I’ve been here for similar reasons and both times Ashley was actually a total class act. She treats EVERYONE with equal respect and genuinely will try to work with you and realizes that you might be in a tough situation. I could find reasons to complain but ultimately those reasons are entirely my responsibility so I have to give 5 stars. Thanks again guys. Class acts.
I have been having a dispute with a neighboring home and it's residents that have resulted in numerous unresolved parking predicaments. The neighbors park both their vehicles in front of my driveway every day and it's just getting to the point where it's disrespectful. I requested service and Dave responded immediately. Dave was able to arrive on location promptly to rectify the situation. He was communicative through the entire process from beginning to end and even reached out afterwards to address any concerns I might have had, as well as informing me I could reach out in the future for any other service needed. Not only would it be at no cost to me, but it would be something that they handled at the expense of the vehicle owners due to negligence and actually being illegal to park like that. Not only did he inform me of the county compliance process, but I overheard his conversation with the neighbor's as well and he was very respectful and thorough. Hopefully this situation can be avoided in the future and I won't need to reach out for service - but should I have to, Dave is the only person I'm calling. Five Stars All Around.
DO NOT use this towing service. They towed my bike illegally then charged me $740 . Then they stripped it and stole the handle bars,gas tank, both fenders, and seat . Do not use this towing service. I provided pics of what I had to pay $740 to get back. They are a bunch of thieves.
I was very impressed by the customer service and the speed at which I was able to get my car towed! I was in a pickle and their company was ready and eager to help. The driver was professional and was well seasoned. This made the experience breezy and fluid! I am so grateful for the this company! If I ever need a tow Import Towing is who I am calling. Thanks again!
Waited 7 and a half hours for a guy named fernandez to pick up my vehicle. at 11;30 he said he'd come only for him to call at 12;15 to tell me he has other cars to pick up for copart, said he'd pick up the car at 03:30. Get an update from hi telling me he can't make it, having some other guy to come get it at that time. The time it took to get picked up was at 05:30, and arrived at the requested location by 06:00 Pm. Despite all this i had to pay the full price despite waiting for seven and a half hours like an idiot. During this time I could've called a different towing company to come get the vehicle and have it be at the location way the hell sooner. I am not pleased and I am not satisfied and I don't think I will ever ask this towing company for help ever again when it comes to my vehicle breaking down. Thanks for...something I guess. I think the bare minimum is what I'll say due to the excessive wait time I had to deal with and paying full price. 1/5 service experience.
I had mixed feelings about my experience with Import Towing. The dispatcher was polite and helpful, and the tow driver handled our small job just fine. However, I was quoted a price that turned out to be only half of what I was actually charged. I didn’t receive an invoice, follow-up call, or any sort of billing breakdown. Instead, I found out about the extra charges only by checking my credit card statement. They took my card info as a deposit but then billed me far beyond what was promised, without any explanation. Disappointing lack of transparency and communication.
Josh was super helpful and took great care of my car and even managed to save me almost $800 by connecting me to one of his buddies who was able to do the work i needed done for half the price. Would defintely recommend this towing service
My 1979 mc9 broke down on 287 5 mis n of livermore. Jeremy is a badass. Not an easy job with an old bus in a tough spot, heavy Friday traffic on a sloping shoulder with a steep ditch. Nothing was 'normal". He was methodical and competent, took his time and figured it out. Bus was towed safely. I would recommend this outfit for sure
My smart car hydraulic lift on my Volvo OTR Truck cable fitting snapped causing smart car to be stuck on the lift with no way to get it off. The owner came out with a low boy and backed up to the side of the truck and I backed the Smart car off the lift and onto his lowboy. He then pulled forward, lowered the lowboy bed and I drove off. Easy peasy. When I asked the owner how much I owed him, he said it was free. I know he didn't have to drive far and the truck was at a heavy duty truck repair facility, but obviously he can't give his services away for free. He was adamant, no money. It was a pure pleasure to work with this company and it's owner. Response was within 15 mins. He assessed situation and immediately sprung into action. I could not have had a better experience all around and would have gladly paid at least $100 for his time. I absolutely and unequivocally recommend Import Towing & Recovery for all and any towing needs. You will not be disappointed. The Beer Captain
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