By far the greatest customer service I’ve received. Duane was excellent and went above and beyond to make sure what was a bad day turned into a somewhat decent night by making sure me and my girlfriend and dogs were safely off the interstate and got us to a hotel. Duane was kind and Professional and made sure we were settled before leaving. This man deserves to be recognized or employee of the month, year or Decade! Thank you Again Duane! Will definitely recommend Big Al’s Towing and Recovery to all my Trucker buddies if and when they travel through Wyoming!

Doyle

07/05/2024 04:06:46

Was stuck on side of the road in an EV (👎🏾 to EVs). Taylor from Big Al’s went above and beyond to assist us with our towing needs. He took great care of our rental EV, towed us to a charging station, and went above and beyond to make sure we were safe, comfortable, and that our needs were taken care of while we waited for our vehicle to charge. I can’t rave enough. 6 stars out of 5 for the level of service. From call to delivery, excellent!

Pohlmarc Lawrence

08/11/2024 06:13:41

Austin was professional and efficient. He even texted me photos of the car delivered at the shop! Best towing experience in a long while. 10 out of 10, would recommend!

Kelly Kenworthy

05/25/2024 03:55:08

We were traveling East from Laramie to Cheyenne when our motorhome decided to break down on that massive hill between the two cities. From my initial conversation with Cory on the phone, to when he arrived, to hooking up the motorhome with great care, to dropping us off at the end destination, Cory took excellent care of us and made sure we were all safe. Cory was super professional and went above & beyond to try to turn what was a bad day into a decent evening. He recommended that we take the motorhome to Floyd’s Truck Center. But…we needed to empty holding tanks in the rv, so Cory took us to the Wyoming Welcome Center so we could use the rv dump before going to Floyd’s. Amazing that he was totally willing to take the extra time so we could do that. As Cory was unhooking the rv in front of the truck center, another Big Al’s tow truck pulled up. David was driving by & stopped to see if Cory needed any help. By far the greatest customer service we’ve received. And to top it off, Cory text us the next morning to see if the truck shop was going to be able to look at the rv that day. He also gave us suggestions of things to do while in Cheyenne waiting for the rig to be fixed. And btw their rigs … unbelievably spotless. Their pride shows. So impressed with their workmanship, ethics, and knowledge of the job & equipment. Thanks, Cory & David, for treating your customers special…and the photo op😊

Michelle Souter

08/21/2024 05:14:48

We needed to use our AAA membership crossing Wyoming to Colorado. gas stations few and far between. Just my sister and I pulling a teardrop camper on our cross country camping adventure! We ran low on gas on Hwy 85. Alex in the office was so helpful and reassuring on the phone. David, the tow driver was so helpful and went above and beyond to help. He even followed us to the gas station to let us know our lights weren't working and popped them back in. (We hit some rough roads!) David posed for a pic with us for part of our adventure album!

Larissa Travers

06/03/2024 03:37:40

A week ago we had one of the worst days of our lives. Big Al’s came to the rescue and were amazing. They got us safely on our way & took care of our trailer. The next day they went above and beyond to help us gather personal property out of our destroyed trailer. Every employee there that day was so kind and treated us as family. Hands down they are one of the best!♥️

Merri Hunt

04/01/2024 22:04:05

These guys are great. Radiator blew and I was stranded on the side of I25. Called in and they got to me in less than 25 mins. Quick and professional. In a world of predatory towing companies, it's nice to know that good guys like these still exist. Got me and my big rig to the shop in no time. Thanks fellas!

Bryan Cazares

07/02/2024 16:19:29

Will was a blessing how to work. Very knowledgeable about towing Teslas, top notch experience. He truly loves his job and helping people in the process. Couldn’t have had a better experience

Francisco Abeyta

05/12/2024 17:20:00

Super fast service and affordable. Communication was great with a phone call to follow up after placing our roadside request and then texts of status from start to finish. We were quoted 45-75 minutes and they showed up in less than 30 and took care of everything for us, on a Sunday at that! Definitely recommend!

Jamey Meyer

08/11/2024 15:40:56

Duane did a marvelous job saving us from a perilous situation. He did an amazing and professional service. I would not hesitate to call on Big Al’s towing for any emergencies in the future. But I surely hope it doesn’t happen again.

Zeke Machado

06/29/2024 03:15:44

Big Al’s Driver. Call 132332 was awesome very friendly and fast! If you ever need a truck service, Big Al’s are the ones to call!

Omar Ortega

09/11/2024 20:06:53

We ran out of fuel around 11:30 PM a few miles south of the Wyoming state line. We were having a very hard time finding anyone to deliver diesel fuel on the side of the interstate. Luckily, my daughter called Big Al's. They took great care of us. A driver arrived less than 45 minutes later with 10 gallons of diesel and got us back on the road. They were kind, courteous, and professional throughout the entire process. I highly recommend their services to anyone in need of towing or roadside assistance of any kind. They simply are 1st class!

Vincent Miezejeski

07/01/2024 16:32:49

Would highly recommend Big Al's for your roadside needs. The whole crew was focused on getting our family back on the road. Taylor called on his was out, showed up and had us going in no time. Taylor did an awesome job, was professional and polite.

Phillip Holliday

08/05/2024 00:35:08

I give Big Al's towing a 5 star for the fastest and best customer service I have ever experienced. We ran out of gas and Will Collins brought us gas in 30 minutes or less. He was very friendly and professional and followed us to the next exit to make sure we made it safe to a gas station. Thank you so much for this experience.

BRENDA TAPIA

06/16/2024 13:03:07

Will was an amazing tow truck driver. He knew exactly how to load up our truck. He was very knowledgeable telling us about his education and courses he has taken to make sure every vehicle is treated the same to ensure the safety of the customer and vehicle. He took very good care of his truck and it was clean on the inside. I would recommend Will to anyone, he was very nice and personable. Of course we hope to never see him again, but if we need another tow I’d call him.

Allison Brown

06/18/2024 19:50:10

Will showed up quickly, was professional and knew what he was doing. Very friendly and made my wife feel better about her jeep needing towed. Would recommend big Al's and Will because of the amazing job he did

Colby Wayne

08/19/2024 19:01:20

Big Al’s was great and towed my car with ease. Chris showed up quickly, we went over the plan real quick and he loaded the car up in a couple of minutes. We then met where I was having the car towed to and he made the whole process easy. Than you Chris and Big Al’s for the help.

Nate H

08/31/2024 12:20:03

Awesome customer service, quick and friendly. For being in a hard situation everyone we talked with and met were amazing and super helpful. Scott, Kendall, & Chris. These guys took great care of our family when we had an abrupt end to our fun family vacation. I highly recommend Big Al’s.

Luke Abegglen

07/07/2024 07:12:32

Chris with Big Al's was amazing helping us with a blown tire and some troublesome lugnuts! He was very patient and worked very hard to solve the issue. He even noticed a loose bolt on the frame and tightened it for us (which wasn't necessary with the roadside assistance for changing a tire). Thank you Chris and Big Al's Towing!

Carrie Lucas

09/13/2024 01:34:31

Wonderful service and driver. Turned a very stressful day into a not so terrible day. Very helpful all the way around.

Pat Greenwood

09/03/2024 01:23:26

Big Al's are the people to call. I've used their services many times all the way from my personal vehicles to the semi's I Drive for work. Every single one of the drivers there are knowledgeable compassionate of all their customers of whatever the needs may be. But importantly they are reliable. As a truck driver, They are the number one people to call because you know for a fact that help is coming when you call them. As a local truck driver here in the oil fields. I know when I bury my truck in something they will get me out. When it comes to all my personal cars anywhere from a lockout to a jump start to a tow, they are fast, responsive, get the job done quickly and safely. A big shout out to all the staff at Big Al's

Cody Foster

02/19/2023 10:10:40

The responding driver was very professional, prompt, and respectful. We shared laughter at me locking the keys in vehicle. Very polite in his conversations and AAA and Al’s Towing should show this employee gratitude for being a great asset to their company!

Glee Nett

09/08/2024 00:01:02

Duane Martin is a credit to his occupation. Got there quick was very professional and engaging. Extremely helpful in getting us where we needed to be. Would highly recommend your service anytime. Thank you, Cliff Davis

Cliff Davis

09/03/2024 00:49:05

They are very helpful got to us on a timely basis we were recommended to them by a few repair shops thanku so much for helping me and my husband

Michelle Peart

09/05/2024 22:19:23

Big shout out to William and the team at Big Al's. I was pulling a 20' trailer from Michigan to LA on I-80 and noticed that the lug nuts were loose on one of the trailer wheels and the tire just behind it looked pretty worn. Called AAA and they dispatched Big Al's. Unfortunately, AAA didn't communicate the information I had provided - I needed a change to the tire on the trailer and not the truck!! Will was not able to do anything as he didn't have the right equipment to lift the trailer. He suggested calling AAA again and asking for a "medium duty" truck to be deployed. I called AAA and after some back and forth, they said that this was not covered and I would have to pay the local company for the work. No problem - need to get this fixed. I worked with Alex from Big Al's and had someone scheduled to fix it at 7am the next day. Winding down from a long day and a long day ahead and I get a call from Will at 10pm saying he's in the parking lot. I go out there and he tell me "I already took care of it and your old wheels are in the truck". I asked him if I could pay with a credit card and he simply said "This one is on me. I felt terrible for you guys and what you have been through and you still have a long trip ahead". What a POSITIVE experience!! Again, Will, thank you. We appreciate you! Ashish

Ashish Parikh

06/20/2024 17:20:02

AAA dispatched Big Al’s for a flat tire. They called me within minutes of making my report with AAA and were at my car less than 15 minutes later. Will was very professional and switched out my flat and spare quickly. He filled the flat tire with air to find the source and marked it for me, he then gave me several great recommendations for tire shops in town that could potentially fix the tire. I would absolutely recommend them for their services and would use them again in the future!

Kristine Ellison

07/23/2024 18:20:04

They helped us figure out what our insurance covered and were very kind, friendly, and helpful. They came out to us on the side of the highway to help us put on our spare tire via Progressive roadside assistance and ended up towing us to the tire shop we were heading to next because it was covered. They arrived faster than the given ETA. Thanks Shane and Phil!

Gavin Montes

06/25/2024 21:27:10

Kendall Smith was absolutely amazing, timely, professional, polite and courteous when he came to tow our vehicle as we were stranded on the side of the road. He is a perfect example of outstanding customer service. We appreciate Kendall very much as well as Big Al’s towing. 10 out of 10

Maria Carrick

05/28/2024 19:28:56

My car wouldn't start when I needed to go back to work after lunch last week. There was a possibility I might have been out of gas. I called Big Al's and they arrived within 30 minutes. Put gas in and still wouldn't start. Battery only had 11.5 volts so that was the problem. As I was paying the driver (sorry I don't know his name) he mentioned if I had roadside assistance on my insurance they would reimburse me. I'm so thankful he said that because I hadn't even thought of that! I did have it and I had a check in the mail from State Farm 3 days later. I hope I don't need Big Al's services again but if I do they will be getting my business again!

Glennda Frank

07/08/2024 23:02:31

I would highly recommend Big Al's Towing to anyone who needs a towing service! Will Collins was extremely professional and explained what he was doing with each step to ensure my comfortability in the process! He was friendly and polite!! Thank you Will for your help!!

Jessi Martinez

09/06/2024 15:25:32

Address:	6520 Hinesley Rd, Cheyenne, WY 82001
Phone:	+1 307-632-6999
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 1,786 Reviews
ZIP Code:	82001
Open Hours:	Open 24 hours
Popular times:	Wednesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Big Al's Towing & Recovery, LLC JunkYard in Fort Collins (CO)

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