I was tackling a DIY taillight repair and was stuck at disconnecting the electrical part. I went to purchase some WD-40 and Nacho, one of the shop attendants, came to the parking lot to help me disconnect this part. I was so grateful for his help.
NAPA was super generous with the Gypsum Creek Middle School football team, car wash fundraiser- they donated all kinds of supplies to help our car wash be a success! The boys worked hard 9-3:30 even through a rainy morning and raised enough to get new uniforms! Thank you so much for your help and support Gypsum NAPA!!!!!! You guys are awesome !!!
Bought a $200 part that was faulty days after install. Drove 2 hours to return it and was told to come back when a manager can return it. Receipt in hand, no refund
This is the most trusted car repair shop that I have come across. Denis does good honest work. I know that my car is in good hands at Top Car. It’s the only shop I will go to from now on. Thanks guys!
Place has become a complete joke! Go if you want to waste your time waiting. Be a good guy and form a line then the counter help will allow their "friend" customers to go around the line and help them first. Paul the owner needs to fix this situation as it has happened to me numerous times since getting the new building. It's a very disrespectful way to treat your customers. Don't go unless you have time to waste.
Big shout out to the boys at Napa in Gypsum! Saved my a$$ 2 days in a row!! Both times I stopped at AutoZone first (it is closer to me) and they didn't have the part in stock. One part I had to order at $53 and the other one they didn't even have an idea of what I was looking for. Went to Napa and not only did they have the parts in stock, the one that cost $53 at AutoZone cost me $14 with them! Needles to say I'll be going to them first from now on!
Just want to say thanks. Limped out of flattops after catastrophic brake failure. My fault completely. Kids in tow.
Busy and fully staffed counter took pity on me and gave me the bolt I needed. Free of charge. Please visit this establishment.
The guys here are great. My son was broken down on the interstate and I went in as soon as they opened to get the parts to repair his car. They got my parts in just a couple of minutes and even gave me a military discount because my son is in the military. Friendly fast service.
I am doing a v8 swap in my Chevy colorado. This kind of project makes it hard to find parts so I turned to the experts. I talked to Katie at the counter and she was extremely helpful. Most importantly if she didn't have the answer she asked around and got the answer. This kind of customer service is rare these day. I would definitely recommend to a friend. Go see Katie and she'll take good care of you.
Hands down the only parts place you need. No other parts place is worth the time. If you're also tired of going to parts stores where they put wide-eyed High-school graduates behind the counter, then you best check out the Gypsum Napa. The staff are knowledge, professional, and courteous - and they don't mess around. Robert is the man. Ken is the man. Appreciate all you guys do to keep our trucks on the ground.
My brothers truck broke down on the way back to Denver, and the folks here were super helpful and friendly. I don't live in the area, but if I did I'd definitely be back for anything automotive I needed.
I'm somewhat of an automotive Savvy guy so I will say that I've shopped at Napa my entire life. These guys are great, always fast, always reliable, if they don't have the parts I need they point me in the right direction to find them that day. Anything that I have not had the knowledge for I give Napa a call for some true Napa Know How experience. One of the key things besides customer service is their Parts warranties when applicable.
I'm writing this mainly because I feel like people need to know that what this napa says isn't always accurate. I say this because I've been lied to for the past week about getting a fuel pump delivered up here when they said it would take two days last tuesday. Now i find out they didn't ship the other part of my order with the fuel pump so I'm most likely waiting another week. I wish they would just be honest about their delivery times so i could look for other options instead of having to go one possibly two weeks without a car.
Suck. Worse part place ever. They don't even know when their own shippments are gonna get there. They tell you a wait for a part then you wait double that if not longer. Wish they told you a realistic wait time so you could try to get parts elsewhere.
I had to return some struts I had gotten from here. the clerk was super nice and I purchase the struts with the credit card didn't have the card with me and she refunded me in cash. Highly recommend
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