These guys are amazing.
No matter the need, they help me. Finding an old skid steer information to getting all my oil change needs for car or truck. They are all friendly and kind to my kiddo. They have a soda vending machine along with some candy in the corner. My kid robs me of quarters every time we roll up. She knows where the goods are. If your kid or your man is into hot wheels. They have a collection, and it changes frequently.
Good help and parts availability, always willing to help, not always correct. Mistakes have been made, but were prompt and gracious with correcting any errors..
Chance is one of the best, most knowledgeable, and helpful associates I have ever had the pleasure of interacting with! This gentleman went above and beyond to find the gasket we needed, and I would go back to this establishment a million times over thanks to this young man!
Had a couple of air hoses repaired. They did a good job and they're just like new, even though they're 30 years old :) Price for the fittings was very acceptable
The employees tend to scatter when I enter, each time. It feels uncomfortable. I just bought what I was looking for and quickly headed out. I'm not naive, and it's sad that people still have biased thoughts and actions in our country. The place seems and feels discriminatory in Strasburg.
I strongly recommend NAPA for anyone who needs tools, parts or any fluids.
Last week, on a colder day, my 2010 F350 deisel stuttered and then stalled. I pulled over to look at a few things then drove to Strasburg. I went to NAPA to ask them what they thought and a young man asked me 2 questions and told me that my fuel gelled up. He told me what product to buy. I put it in the tank and have not had any problems since.
I have never had my truck gel up before and didn't know what product I should use. A young man showed me a few options, some were anti-gel rescue and others were preventative to keep it from happening again.
- the least expensive, but effective products (separate products for each problem)
- another economical product that works for both problems
- a more effective (one for preventative and one for rescue), but also more expensive
and
- the best, but also one of the the most expensive
I went with the least expensive rescue (Deisel 911) and one of the most expensive preventative (BG 245). I have used BG 44K in my gas engines for years with great results.
I trust Ed and the men and women who work for him. I would send my boys, wife, mother and anyone else to Strasburg NAPA for anything mechanical.
Complete joke down there..they wouldn't even honor a battery warranty on a year old battery purchased at NAPA. Reads 3 year free replacement right on the battery... I would recommend using O'Reilly in Bennett don't waste your time buying things from this NAPA they refuse to honor repalcents on anything.
I have ordered parts through this location about three times, out of those three times two times they've ordered the wrong parts. I make sure to specify my cars model type and evidently that's not enough. Friendly staff but I will never rely on this location to order my parts correctly ever again.
Friendly customer service. The guy behind the counter got me fixed up with a new battery for my car, took the old one out and put the new one in for me. Excellent place to go for parts. A+++
Went to this NAPA on advice of many community members. Was not sorry! Was told if purchased a new battery it would be installed. They do not have to do this. It was service above and beyond. Even though it turned out to be a difficult installation out in the cold-Randy and Roger made it look easy with smiles on their faces the entire time. Great crew of people there. I was not steered wrong. Will most definitely go back. Such kind, caring, knowledgeable people. They made my day. A+ experience in ever way.
I had a serpentine belt fail leaving me on an offramp 17 miles from this NAPA store. I called to check on parts and asked if someone would be willing to bring parts to my location if I paid their milage. Ed said he would bring them but it would be at least 10 to 15 minutes before anyone else would be back from lunch. About an hour after my call I had parts in hand and started reassembly. Delivery "No Charge". This kind of customer service is rare. Ed says it happens very often near that Deertrail exit on I70
Love the people who work here. I will always go to them for any problem or part I may need. Always get what I need when I go in or they can get specialty items within a few days. Have been going to them for 10 years now and have yet to have a bad experience with them.
SENDWas not good experience... bought alternator and parts guy clocked and set alternator. Got home noticed it would not turn free. Pulled back cover off and brush was broke. Called owner and said no problem..bring back.
Took back and owner not there..younger parts man behind counter was very negitive towards me...was gonna refuse to serve me...and feeling was not going to get money back on alternator.
Owner may be good.... but refuse to ever go back...people working there
I had a great experience at this store in mid June 2018, a day that went bad early. My daughter and I were traveling across country towing a small Uhaul trailer and blew a rod. We had to get towed in here and swap the trailer for a small truck and UHual tow dolly immediately to get us home to California. The Uhaul rep (wish I remembered his name) was very pleasant and accommodating helping the transaction go smoothly. Cant thank him enough for helping things go right on a pretty bad day.
Needed touch-up paint. "Pen" was not in stock, but discussion with staff regarding needs changed focus. Staff prepared color-specific spray paint while I waited.
Website
