Took my car gor diagnostic. Was told I needed a new transmission. Saved for a year for a new one. Took the car and part to Willowd automotive with a quote of 800. 2 weeks later they call and say it's ready to be picked up. It drives just fine. The bill was now 2 grand. I pay it. They give me the keys and receipt then tell me that the reverse works "sometimes" the car has no reverse. At all. Yet they told me everything worked
Keep meeting people who have gotten ripped off by this auto shop. Overcharges and doesn't fix problems! Stay far away from this shop!! The owner doesn't know what he's doing. His ignorance about car repair cost me my vehicle!!
He replaced a spring and tensioner pulley but not the timing belt on my vehicle and didn't even mention the fact that it also should of been replaced.. The timing belt broke, while I was driving.
The engine was damaged because of it. I had to give my car away because costs were too high to repair.
He took no responsibility for causing this damage!
Just saw a response (3 months later). Sad your willing to LIE to make yourself look good. You have no document as I have receipt of you just replacing the spring and tensioner pulley plus gasket.. Over $600.00!! I called owner when my belt broke and I will never forget your response--- "I should of told you to have it replaced". I said-- your the owner of the shop--You should of told me to replace it. You didn't mention it nor did your nasty receptionist, who slammed the phone down on me!
I have no vehicle because of your incompetence and want others to know it. You don't care what you cost me. Also I'm disabled so can't walk to stores. Shame on you. You need to retire and quit destroying people's vehicles. Winch's has a copy of my receipt from your garage and has verified you didn't mention replacing belt!!
Brought my car in because it was overheating, and they did a great job! The workers were very nice and professional, the girl at the front was a total sweetheart, and one of the mechanics made a mistake but admitted to it and didn't charge for it. Some shops would have lied and charged anyway, so the honesty was a huge positive for me! Would definitely recommend this shop!
Upon startup... The mechanic confirmed issues w. Details for Auto Repair:
Inspection only confirmed necessary work.
Thankful there are still great mechanics who actually know what your car needs.
This shop did my smog... fast, fair, and great customer service.
This little Auto Shop... Tucked away in Willows, Ca
On Point...
Dani schedules you in, and they are off & running to complete what you need.
Today, again, Willows Automotive was again recommended after another auto shop denied anything was wrong with the vehicle. Not before charging me over $230...
" Ladies, listen to your car and gut."
If you know something is off, don't hesitate to go somewhere else.
Today, the reality seriously would have made a huge difference-left undone. Now parts ordered -&- Appointment Set... For transmission and engine mounts... These do matter when your car has issues... Noticed the vibration and rattling as it got progressively worse over a month...
Gut instincts and paying attention while it is costly now in the Iongrun hopeful to maintain as needed.
Cars are far too costly to have a payment! Seriously, I would have ended up looking for a car I could not afford with today's cost factors...
NOTE: I will Update & and add notes once the job is complete.
Sometimes a small town w. family businesses have good people ... Simple Rural living with great work ethics matter!!!
Was driving from Seattle to LA and and half way through the trip I needed an oil change and stopped by their place. While doing the oil change, they noticed I had a water leak which I wasn’t aware of and also helped me with that by doing a pressure test. They have great tools for many things. If your driving on I5 and happen to be near Willows and have problems with the car. You should definitely stop there. They are really nice and great guys.
I really appreciate their help, we were able to go on with the trip and return with no problems.
Have not had no work done their. Just waiting for a estimate. So rely no way to give more then 1 star at this time as I can not st all rate the quality or the prices of repairs yet
The lady that greets you., sets apps etc is very friendly, happy and positive. The mechanics have good humor and are very experienced in any needs of your vehicle. Prices are also reasonable. Thank you Staff, I will be back. Don
Great service and fun to talk to but also get straight to business and listen to your need to best fulfill your request and the best around possible got a whole new engine put in and they did a great job i highly recommended that you call them first before anyone else its close to the i5 and 162 easy to find
Fabulous. We had car trouble while traveling long distance and they diagnosed within an hour and had the work done within just a short few. Super grateful.
I highly recommend this business, they are reputable, and skilled hard working and knowledgeable professionals who are expedient with the work. I trust them with my vehicles and plan to go back whenever my car needs work. I gave them 5 stars because they earned them! ✨️
They were all booked up on smog assignments. Unable to get same day service as I needed at the time. They were polite and sincere, unable to assist at the moment.
They are fast reasonable honest and the mechanics are certified. I bring my own parts sometimes, and I always have somebody check behind and make sure that they put the right stuff in and they do. Lol
Great service and trustworthy, Anthony is the best mechanic around, the other mechanics are great as well! The office staff is very helpful with getting you in. This is a busy shop as is the other shop in town. They have always been there when i needed them.
I called to find out what situation with my 80 yr old mothers car. they had had it for about a week. The woman who answered phone was rude and a bit condecending from the start. I asked about the car . She said it needs brought in. I said it has been there. You did work something was wrong and it needs repaired . She said others are priority. I
asked where on the list it is. She said we get to it when we can. I asked.when will that be? she says i dont know . I ask is there a shop mngr she says no mechanics do what they do. Then she says we aint no big corperation and dont have no fancy computers . I said computers are not fancy. She hung up on
me. Now my 80 year old mother is without transportation and lives in the country ! Take your car to a place that at least knows they have posession of your automobile.
They are honest and do outstanding work. Recently I took my car to Nissan dealer for an engine light diagnostic. After two weeks of waiting and them supposedly having their best mechanic check they told me my engine was worn out and had low oil pressure. I took it to Willows automotive for a second opinion thinking I would have to junk my car and not be able to smog it. To my surprise when I picked up my car it was fixed. Anthony told me he had researched it and there was a common problem of wiring harness being frayed and he checked and sure enough was able to fix it easily. I now view him as the best mechanic there is. They have been wonderful ever since they opened. They are honest, reasonably priced and always give you their best. They are better than anyone else so save yourself the problems and give them your business.
"The Owner, Stino and His Son Anthony Are The Best ! ! Honest and Truthful, Stino Is A Man Of Integrity ; You Can Trust His Word And His Work On Everything ! ! They're Reputation Precedes Them ! !" Pastor Ed Gross ; - )
The mechanic mr. Bassetti and his son really know their stuff and got the car up and running in no time. Mister bassetti is not the most refined of individuals but he is good for a laugh and if he really likes you he might take you out to lunch.
Stino and Anthony awesome guys .. great workmanship. Honesty , integrity goes along way in a small town. These guys are the real deal and know there stuff.
I was referred here and that was a good referral. Nice folks, professional, reasonable & I didn't have a long wait. Called to have something done was given appt for next day. Easy to find, very busy. Best to call for appt. Will come here again, will refer.
Anthony is ASE master certified, and certified in. Many special areas as well. He has been taking Care of my autos since 1997, 20 years. I won’t trust anyone else.
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