What clients say about Classic Collision in Phelan (CA)
The service you rendered went far and above my expectations and considerably greater than any norm in town.Your dedication to service that you displayed in the course of of your job was a welcome departure from the norm in this town and was greatly appreciated by me. You will receive my recommendation for your service from me for anybody that inquires about your services to your benefit I hope thanks again for all that you did I have nothing but compliments for all that you did.
Zero stars worst experience ever i had to put one star to post.
First it took them almost 2 weeks to give us an estimate and after that the car was supposed to be ready in 10 days and It took them 4 weeks. After receiving the car it worked for a few hours and after that the car didn't start. I had to bring the car to the shop with my AAA and call my agent to request a rental which thee shop took forever to approve since I ran out of days of rental and after a couple of days they take it to the dealer to diagnose problem which was "rodent damage " which Im completely positive it happened at their facilities after being parked there for a month in the middle of the dessert and not having a rodent problem on my part. Now I have to file another claim and pay another deductible. Not professional at all.
Great customer service from the front end at the desk, and David kept great communication through the process and updates on my vehicle getting repaired. Since I moved up here only shop I have used and plan on using. Highly recommend
Highly recommend this shop. I snapped my radiator support bracket like a dummy and they were able to fix it fast with OEM parts and the work completed was 10/10. Just call and ask for Dave and he’ll take care of you.
The couple who run this business were extremely polite, helpful and knowledgeable in what they do. I was completely satisfied with the work they did to restore my vehicle back to normal. Outstanding work! Thank you again Classic Collision!
I had an outstanding experience getting my truck repaired at Classic Collision. From the very beginning, their communication was top-notch, keeping me updated throughout the entire process. David was especially thorough, making sure every detail was handled with care. When I picked up my truck, it looked like new! The quality of work and attention to detail were exceptional. I highly recommend Classic Collision to anyone in need of auto body repairs.
I had an amazing experience with Classic Collision after my recent car accident. From the moment I walked in, their team was professional, friendly, and incredibly helpful. They made the entire repair process seamless and stress-free, keeping me informed every step of the way.
Their pricing was fair and competitive, and the quality of their work was outstanding. My car looks and drives like new again! The communication throughout the process was excellent, and I truly appreciated how easy they made everything for me.
If you're looking for a reliable, efficient, and trustworthy auto body shop, I highly recommend Classic Collision. They went above and beyond to get me back on the road, and I couldn't be more grateful! 🚗💯
Don't go here!
Car in accident, so Allstate sent me here.
They totalled the car but I paid to have it fixed anyway. Spent almost $13,000 and picked up car thinking all was well.
Over the course of 8 months of repairs and repaint, I had come to like Dave and Sylvia, but, I learned the hard way, that Dave doesn't double check the work being done at his shop, nor does he protect the vehicle from further harm.
I originally gave great reviews and thought all was well, until I got the vehicle home and started cleaning it.
Here are the problems identified that changed my original opinion:
1. A car that had no interior damage now had a 3"×1" tear in driver's leather seat.
2. Windows that worked and sealed properly, now don't roll up correctly or seal. This was supposedly addressed with an additional $400 work order for factory dealer parts, but came back with the "identical problem".. hmm, how is that possible with new factory parts?!
3. Doors that opened and closed without issue, now don't.
4. New paint came back scratched 6" on new bumper.
5. Replaced transmission had to be repaired after we got it back, as it posed a fire hazard.
6. Interior that went in clean was returned to us covered in heavy engine grease spots on all seats, dashboard and steering wheel. Took 2 hours to clean with heavy scrubbing.
7. The gas door requires opening from inside with button and worked easily when given to Dave, but now it sticks and requires 2 people to get gas. 1 to hold down button continuously, 2nd person to pry gas door open.
Every time I took the car back to fix one of these issues it came back with a new broken item.
Dave called and asked me bring it back again for above issues, but I can't afford to have anything else broken on my car, so no way in hell am I taking my car back for a 5th time.
If Dave had protected my interior, returned my car with the same working parts I gave him, and just repaired or replaced the broken/damaged parts, I would be happy, but my car is worse off every time I let him fix an issue. He should ensure all work is done correctly and nothing leaves damaged, and he should cover the interior if his guys are going to wear grease covered overalls inside the vehicle.
He had it enough times to do things right, but didn't, so it's not an accident, it's just the way his place is run.
First time shame on you. Second, third, fourth and fifth time... really?!, what's his excuse??
Too bad because initially I thought he was efficient.
Calling Allstate to complain because my car is still damaged and I have to find others to fix issues I paid him to fix. Suing him in court would cost me too much, so I am just screwed.
Read this review, so you're not!
The people are very friendly and very helpful. The were great at explaining the details of my car and the damage. I will most definitely use them again if necessary.
I had a good experience with this business. They worked with my insurance they got me in checked out the car. Then I came back a few days later and they got everything done within a week. I busted something under my car so they had to repair the whole guard underneath my car around the wheel areas and the front bumper. It was pretty extensive. They got it all done within one week, even though they had to order extra parts. They picked me up at my house and everyone was friendly yet professional. Great experience and I’d use them again. If you live in the area and they’re trying to stay close to home to get your car fixed don’t worry they are very well equipped to get the job done.
Went here for an estimate for my pickup truck. When I drove up the estimator was outside, as I approached the door he greeted me very rudely. Asked me what I needed told him an estimate for my truck. I waited, while he worked with another customer. Then finally came outside and started to write up my estimate or so he made it seem that way. Asked what I did for a living and if it was an insurance claim to which I said no I’m paying cash. We went back inside then he said he couldn’t finish the estimate as he had to leave and he would email me the estimate which he never did. He was very annoyed I was there. This is the 2nd time I go there for an estimate which I never end up getting. Hopefully I never need another estimate again but if I don’t I won’t wast me time with this business again. My truck is currently getting fixed at another shop to which I’m am paying cash. Trying to support our local businesses.
Personally wouldn’t recommend. Brought my car here for a dent a cm big and a gap in between headlight and bumper, it was there for a week and a half, got it back and dent was fixed but gap by headlight still there after I paid $1000, I brought it back and they had it for another week, got it back and they charged me another 50 and it still had a bent plastic piece clear as day in the front bumper and a few other pieces of plastic/ rubber that needed to be put into place. We have brought vehicles here years ago and they did a decent job but maybe they hired new workers or something. Unfortunate and wasted a lot of my time and money.
Our car was rear-ended and our insurance accepted Signature Auto to fix the damage. They had it back to us looking brand new a week or so sooner than initially specified. Highly recommend them.
The team (Terry and PAUL) were very professional and made me and my husband feel very confident in them handling the repairs on my new car. The job was completed well within the time frame and looks new again. Thank you
Excellent workmanship. Special thanks to Terry, Myron and Paul. The facility is clean. The repair was done when expected and Terry kept me updated in a timely manner. Very professional organization 👌
The staff were friendly, communicated very well with time line. My car looked better that it did when I bought it, paint matches perfectly and the workmanship is to factory quality spec.
I had a very good experience with the new owners of what is now named SIGNATURE AUTO COLLISION. They put my 2016 Honda back together again after I damaged the front end in a collision. The interaction with everyone from the owner, shop manager and the technician was professional, courteous and pleasant. I shared with them at time of appraisal that I wanted to be able to inspect and approve my repairs at completion without any negative or defensive push back from them if the job was not to my satisfaction and workmanship like quality. They assured me that they would do a professional job and be open to my inspection upon completion. Luckily the finished product looked fine and I was happy with my repair. They kept their word and made for a pleasant experience. I would recommend that if you find yourself needing collision repair that you at least give them a opportunity to compete for your business. I try to support local businesses, but at the same time I expect a good product or service to be delivered. SIGNATURE delivered for me in this instance. Hopefully you will have the same experience I have had. As of this date I would use them again and would feel comfortable to recommend them to my friends and family.
The Phelan facility was very friendly and professional, they were in constant contact with me and they made the process of having my car fixed very easy. The quality of their workmanship is also very good. Highly recommend.
Tri Community Auto Body has been sold and is now Signature Auto Collision. They are experts in the Auto Body Shop / Collision Repair & Auto Paint Industry. For all the past Tri- Community Auto Body customers, please give them a shot. You won't be disappointed.
Do not use this company. Went to receive an estimate and they said they could not quote it due to dirt on my vehicle. Are you kidding me. Them as well as me love on a dirt road. Rude people. Just shows that you need to go to somebody reputable.
Good service, friendly staff and quality work.
They were supposed to replace the trunk, bumper and other parts on my Subaru after it got rear-ended.
It looks clean except the body lines don't match up exactly. Also they were supposed to replace the trunk but repaired the trunk instead, so it still has a few dings and dents even though I paid for the new trunk lid. That's why they aren't getting a higher rating.
I'd recommend going to a specialist outside the high desert or just go straight to the dealer. It was quite expensive as well.
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