Honestly, I had a really good experience here. I had gone to One of their competitors and I wasn't getting anywhere. My car had been having some electrical issues. I came to this AutoZone and Aidan helped me on this trip and got me exactly what I needed. Thanks for the help Aidan!
I had the best experience today in Auto Zone. Aidan was the employee that solved my issues today. He was extremely knowledgeable and sooooo polite. This was one of the best experiences I have had at this location and I have been here for over 30+ years. I left with all my car issues solved. Thank you again Aidan!!!
I had an excellent experience at the AutoZone in phelen California thanks to Aidan. He went above and beyond to help me with my truck. He helped me pick out the right battery, made sure it was the correct fit, and walked me through everything so I felt confident about it. He also helped me choose new wiper blades and gave great recommendations on cleaning products to keep my truck looking sharp. On top of that, he made sure I got the right headlights and double-checked everything for compatibility. Aidan was professional, patient, and genuinely helpful the entire time. You can tell he takes pride in his work and really cares about helping customers. Customer service like that is hard to find these days. I’ll definitely be coming back to this location if I ever need any parts for my vehicle because of him.
This one star review is for Oscar. These reviews of him being excelllent have to be a lie. He is rude, always yelling at his employees in front of customers, and has selective customer service skills. Meaning if you got the excellent Oscar, congratulations. You have not had the pleasure of witnessing how rude he is, weekly. Customers come back for the employees not Oscar.
I am so glad that Oscar Gomez was here to help me out. Him and his team have great customer service. From on the phone to in person I will never go anywhere else. I appreciate the Phelan auto zone team. Thank you.
I found an excellent fuel additive here just by chance. I've also bought various other things here. Prices are good. Very helpful staff. They are very friendly and professional.
Stopped in to purchase a bottle of electrolytes for my battery and they said they needed payment so they could order it?! Seriously? Probably the last time I visited this store as they were not at all helpful. I still do not understand that they carry an item, but wont reorder unless you pay in advance? What is the word coming to?
I like this store very much they are aleays helpful, professional and very polite.
Specially Martha whom helped me uninstalling and installing my car battery also carried them to and from the store.
Very very nice and friendly.
Also Nickales finish my taking care of me and solving my issue with a part I ordered days earlier.
Thank you guys 😊
Freddy helped me with a loaner tool earlier in the day. At the end of the day near closing, Aiden could tell I was having a tough time finishing the job due to parts issues. He went above and beyond in the end and helped me get it done.
The guy,or whatever he's going to identify
as today as, couldn't answer a single damn question I asked. You have a computer in front of you that can find any part for any vehicle ever made. Use it for that instead of watching you're girlfriend on TikTok with me.
Oscar did over the top customer service for me.
Every time I go in there I don’t feel uncomfortable for being a woman. They ask in detail what I need and what I have and give me the best experience. I won’t go anywhere else.
Well it's been hit and miss with AutoZone the one on 395 and 18 is a bunch of upsellers and usually have only the most expensive one stock that's the same I go to p h e l a n and they have what you want but you need to make sure in order first. I haven't use my rewards card too much is everything but expect a couple of trips to get it right
This place is always busy as it is the first one between Palmdale and Hesperia. Great service just takes a little time to get to the counter. If you're in a hurry not the spot.
I got so good and professional consultation, very satisfied with customer service! Thank you Tom S. so much! I appreciate the help!
Tom helped me find a good cooling system for my Mercedes and explained in detail how to use it! He is the best consultant, I will definitely come again! Thank you!
My car started overheating on my way out of the city, and this AutoZone location was nearby. The store had a long line of customers, so my parents and I went out to look at my car once again. A super helpful employee, Tom, came outside since he had noticed us inside the store earlier and saw us poking at my car.
Tom helped us diagnose the problem, locate and purchase the part needed, and very thoroughly explained how to fix this particular part on my car. He set us up with the tools needed and my dad was able to fix it! Tom checked in on us afterward to make sure things went smoothly. We could not have fixed it without his help and expertise; he did a great job with his explanations and was friendly and professional throughout our interactions with him.
We had one other car issue which employee Brian was able to assist us with. Also very friendly and professional, and we were on our way after his help with our coolant!
I am very grateful that these two gentlemen were able to quickly help with my car problems. I made it back home without any issue. Very happy with my experience at this AutoZone, and I look forward to going to AutoZone in the future for my car supplies. Tom and Brian are both great and deserve recognition. Thanks guys!
Autozone is always awesome. No complaints what so ever. Autozone is my place for all my auto parts needs. I sound like the commercial. The staff are very knowledgeable. They know their stuff... for example: I went in the other day, and got an oil filter, and the clerk, knew exactly which one, by part#.. before she retrieved the part, she verified that it was correct... and sure went, it was... great staff..
Store manager is not customer friendly. I ordered on line for curbside but sent someone else to pick up. Instead of just holding for the customer he supposedly refunded my purchase because I did not come in person. Should have just waited for customer to come in instead of refund the purchase. He discouraged curbside and told me just come in store. They won't give the product to anyone but cardholder but the refunded my purchase without my permission.
Don't expect any type of service if you call to check on part's, I waited 30 min on hold and finally someone picked up, I asked about the part I was looking for and then they disconnected me. I live fairly far from them and wanted to know if it was in stock before driving there. Bummer...
I should own stock in this store. LOL I am such the tomboy and I like to think I can do al lot of things by myself and I can. Its those time when I need a part but dont know what its called. And I love to see women behind the counter knowing. what the their talking about. I was helped by ..I wish I had asked her name.. She has long hair and was very knowledgeable . She ended up saving me a trip to the store in victorville saved me money. I was calling the part the wrong name. Awesome patient still enjoy inaction with people. Always been helpful. Prices are the same as always. Not to pricey but not cheap. Thank you guys for all that you do.
They don't always have the part I need in stock but they order it and it comes pretty quick, often times; same day 👍 friendly staff. ✔️ And they haven't tried to rip me off bc I'm a woman. So far so good and I've been going there for years now.
I'm a regular at this location and usually have good experiences when I shop there. Today was slightly irritating however, because I own a vehicle that has an OBD2 data link connection but is an OBD1 system (95 Chevy Camero, Yes. You read that correctly. OBD1 with OBD2 port) and was shopping for a reader that did both OBD 1 and 2. The manager was actually a bit rude in speaking to me because he seemed to have a great deal of cognitive dissonance being told something he didn't believe. However, one of the other employees was very helpful and friendly in discussing options to my inquiry and enjoyed learning something new about a select group of vehicles in that technology transition phase of that year. Hopefully the manager will take today as a bit of a wake up call and educate himself a bit before telling customers to hush what they are trying to explain so he can be of much higher quality service to customers in the future.
Well the person that helped me find the stuff I needed was very helpful but when I went to pay at the register I paid for my stuff and no one asked me if I needed any help to the car and I am handicapped and I know they could see how hard it was for me to carry this stuff and try and open the door and no one even asked if I could use any help I would think more highly of AutoZone if they helped the handicapped people
If i could give negative stars i would. They thought i was stealing so decided to follow me around. They didnt have the lart i ordered at the time i was told. Turned around andsaid i was wrong on about the delivery time i was told. Had i known what time it was going to be delivered i wouldve not bought it. When picking up i inspected the product. It was no good and they knew it.
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