This towing company was a nightmare to deal with. They took over an hour to arrive, and when they finally showed up, the driver was rude and dismissive. On top of that, they charged me way more than what was quoted on the phone. I would never use them again
Unlawful Tow - Violating California Vehicle Code §22658
My car was towed from directly in front of my driveway at Willow Park Homes (11236 Terra Vista Pkwy, Rancho Cucamonga), where there were no "No Parking" signs, no red curb, and no indication that towing was enforced in that specific area.
After the tow, I was told by the towing company's sales manager Eric that this type of short-term parking with hazard lights was actually "allowed," yet my vehicle was taken anyway with zero notice or documentation provided.
This tow violated multiple provisions of California Vehicle Code §22658, which applies even on private property and HOA-controlled communities:
§22658(a) prohibits towing unless the vehicle is in clear violation (e.g., blocking fire lane, unauthorized space).
§22658(e) requires the tow operator to maintain a written record of the tow, including time, location, reason, and who authorized it.
§22658(l) requires the tow company to provide that documentation upon request to the vehicle's owner.
A single sign at the entrance of a private community does not satisfy the requirement for clearly posted warning signs in areas where towing is enforced.
None of these requirements were met in my case. There is no signage near the area I parked. The tow company refused to provide documentation. The HOA's justification referenced a "fire marshal letter" -- but fire safety guidance does not override California state law or excuse failure to follow legal towing procedure.
If your car was towed under similar conditions, look up CVC §22658. You may be able to recover towing and storage costs if your rights were violated like mine.
This towing company has some sort of contract with Le Parc complex in Chino Hills and denied me a towing service for a vehicle that was parked in my parking spot with no credentials or authorization from me (I'm a renter on the property that they solicit for).
I'm not complaining on here about someone parked that was parked in my parking spot. It's that this towing company is the company we have to call for this problem because they signed with the HOA management to take unauthorized vehicles. The manager, Eric said he, "will not do business" with me and hung up because I told him not to raise his voice at me. Eric, im not a lawyer but im pretty sure you have a contractual agreement to handle this situation under whatever protocols you have with the Le Parc HOA firm. Just because I didn't like how you tried to raise your voice and talk down to me doesn't give you the right to deny a service that only your company is obliged to do.
Don't do business with this towing company unless your desperate and like being disrespected. And I'll also look into the HOA contract and agreements as a renter to see if this is some sort of violation of contract. Definitely a violation of professionalism.
I got in writing from our property manager that this car was not supposed to be towed. Spoke to the manager at Arrow towing to let them know I had the property manager, where our vehicles were parked, put in writing that it was not supposed to be taken or towed by this company! I then asked for the dispute process, or what form I needed to fill out and how to go about doing that but they would still not work with me. If you have to sue them then that is what you have to do to get them to act morally and ethically!
These guys have no soul, scandalous and make deals with a shameless HOA to tow people who are barely surviving. I’m beyond frustrated with Arrow towing scam and their shameless partnership with our HOA.
They tow cars for the smallest technicalities, and sometimes for no reason at all! It’s clear they’re just in it for the money, without a care for the people in this community. Many of us are working hard to make ends meet, especially in these tough economic times, and the last thing we need is an unfair tow bill. This feels like a cash-grab scheme, targeting honest, hardworking residents who are just trying to get by. It's disappointing to see our HOA involved in such predatory practices.
NO STARS GIVEN…. They towed my car for no reason I have a visible parking permit on it I had to pay $420 to get it out and when I got it there’s damage to my car. I told them and they said they are not liable for it I have to call my ins and hung up on me. ( I am now getting a lawyer)
I had the unfortunate experience of using Arrow Towing Company, and it was an absolute nightmare from start to finish. These so-called professionals are nothing but scam artists preying on vulnerable individuals in distress.
First off, they arrived hours later than promised, leaving me stranded on the side of the road for an eternity. When they finally showed up, they had the audacity to demand an exorbitant fee that was nowhere near the quote I was given over the phone. It felt like they were making up prices on the spot!
To make matters worse, once they had my car on the tow truck, they conveniently found all sorts of "additional fees" that were never mentioned before. It was like they were inventing charges out of thin air!
Their customer service was abysmal, with rude and unprofessional staff who seemed more interested in lining their pockets than helping customers. It's clear that Arrow Towing Company cares more about squeezing every last penny out of people than providing honest and reliable service.
Save yourself the headache and avoid Arrow Towing Company at all costs. They're nothing but a bunch of scam artists looking to take advantage of unsuspecting customers.
Beware Arrow Towing LLC towed my vehicle stating handicap placard wasn’t visible. Had to pay them to release vehicle. I will be taking them to court and contacted Better Buisness Bureau. No one with a disability should have to go though this. Hopefully this helps others
A bunch of scammers. They tow your car and when you come to pick it up, they’re closed. We called and the lady yelled at us expecting to know that they’re closed and we can only pick our car up by appointment. How is that common knowledge? What kind of towing company is closed in the middle of the day and only lets people pick their cars up by appointment hours from when they call? It’s a scam and they’re trying to get more money. I’ll be in contact with the better business bureau
I got a call from my ex asking me to pick up my son from school. It's work day so I picked him up and dropped him off at his mom's house. I just went in to use the restroom, then my car is gone when I came out. Found out that this company is willing to hurt other people in the name of money. They will hunt for your car, steal it, and force u to pay $300 that you don't have. $300 that you raised to add to your child support. It's unbelievable how this company is still operating until now.
These are the most crooked people. My family’s car wasn’t even parked on a no zone parking and they towed the car!! They said it was on the fire line and it wasn’t! This is not the first time it’s happened to our community. This company is wrongfully towing peoples cars. There needs to be more cameras around to catch these crooks!!
People unfairly dislike vehicle towing and impounding companies. However, rules are rules and ignorance of the rules do not warrant leniency, nor should it.
Everyone signed the social contract at birth, everyone reading this review benefited from society and its rules. Therefore, we must respect and accept the rules of all the authorities, from the smallest HOAs to the federal government, even if it means having to pay 400 dollars to reclaim your own property after having genuinely erred.
Shady and rude people, like others said they will tow your vehicle within 10 minutes of being parked and leave with no notice. They definitely make their money by following cars in neighbor hoods and wait for them to run inside real quick and hook up the car so you have to pay fees to get it released if you catch them in time.
I am handicapp with Duchanee muscular dystrophy and they towed my car in front of my house. They didn’t give any warning and sneakily towed my car. It has handicapp sign and No seats in the car. I have no way of picking my car up now because no one can drive my car without my power chair. I can’t take my power chair there because I have no car that can take my chair. NO REMORSE for even handicapps!! My car is in an exempt list for my HOA. No one else can drive it…has no seats . I’m in A lot of trouble now ! They said not our problem.
Zero stars. They apparently patrol the Village Gate community in Pomona. There was a vehicle parked directly in front of my house while we unloaded a few things from the car. I have CCTV cameras which show the vehicle was parked less than 4 minutes before it was towed. This happened on a Saturday, just before noon.
We weren't blocking anyone-- and yet they left no note, they didn't knock/ ring the doorbell-- there was no attempt to notify us whatsoever. CCTV cams show the tow truck roll up just after we walked inside my house.
This gets worse.
When we went to get the car from Arrow Towing in Ontario, there was a staff member on site, and there were many other vehicle owners lined up to get their cars back. There were tow trucks coming and going. They were obviously operating as normal. However, they still charged an extra $100 for "after hours gate opening fee". It literally says that on the receipt... At 12pm on a Saturday, after they had the car less than an hour, they charged me almost $400 total.
When we tried to argue about this ridiculous charge, one of their tow truck drivers began yelling aggressively and staring us down (obviously trying to intimidate us).
If you have had a similar experience, you should report them to the BBB (Like I did)
To be clear, on a day when they are patrolling, towing, taking payments, impounding and releasing cars at an insane rate, they are charging an extra $100 EACH for opening their gate on a Saturday afternoon.
This company is a complete scam. They should be driven out of business.
RUN FOR THE HILLS!!!
Arrow Towing is a terrible towing company that works with Nordic Security to tow residents' vehicles from Belamaria neighborhood, if they're parked right in front of their own homes instead of just knocking on people's doors to have them move their cars, in UNMARKED UNPAINTED, NO SIGNAGE fire lanes (shared driveways are apparently considered fire lanes in California, which is news to me and I've lived in this neighborhood for four years!).
This tow cost me $350 for parking for 35 MINUTES directly in front of my front door, not blocking anyone in or out.
Our neighbors all park in front of their houses for short periods of time, so it really shocked and infuriated me that they towed me instead of knocking on my door to ask me to move it. If the concern was making sure the fire lane was clear, it would be so much faster to have the homeowner move the vehicle instead of taking the time to get a tow truck to move it.
Our HOA pays for Nordic Security, which is simply glorified parking enforcement. They're not actually there to prevent car prowlers or break-ins since they only drive through our neighborhoods twice a day, and it's really to give out parking violations and tow cars that are parked, even for one second, in thr shared driveways. It angers me even more that we're PAYING Nordic to have OUR cars towed. What on earth? Am I living in the Twilight Zone or something?
Now that I've been towed, I definitely have noticed SO many other vehicles being towed out of our neighborhood. It's an organized extortion! Luckily, my family can afford a ticket like that, but what about people who can barely make rent and are living paycheck to paycheck? Arrow Towing doesn't care about you or your situation, so do NOT patronize this thieving business that preys on unsuspecting drivers.
SHAME ON YOU, ARROW TOWING! A thousand curses on your business!
WORST PLACE WITH THE WORST PEOPLE! Towed my car in front of my garage and left NO note, I had to call the police to find out where my car was. I called and asked for the price and he said $99 for tonight and $289 for tomorrow, so I thought the extra price would be over night parking, once I arrived and he said he never said that price and told me the price was $390, so then I said I will come tomorrow instead, he said no because I already told him I am coming tonight and he already left. OH WOW!!!! I guess they got NO customer so they just decided to go out and rob others
This towing is Crooked used mathis . I’m parking my backing of my garage while drop off my children from school and running to restroom less than 7 minutes. They towed my car away . This is unexceptionable for this company to operation with HOA as make money by operation this way. It cost $350 to take my car out from their yard .
I hope one day , this company will pay from karma of wrong operation.
You’re a crooked and thief towing company
Terrible customer service from dispatcher named DENISE. Never in my life have I encountered a person more rude and disrespectful on the phone. Literally said “do you expect me to ride a broomstick to get there and give you your car?” in response to trying to set a time. She should be ashamed of her behavior and treatment of people who would just like to be able to retrieve there car. No person should ever be treated the way she treated me or my parents. Attitude gets you know where.
I am EXTREMELY UPSET to say the least!!!! Had my truck towed from being parked behind my garage (in a residential area). No more than 25 minutes after they tow my truck they still required me to pay $300 in order to get my vehicle... WHAT A JOKE!!! No notice/note of who took my vehicle or to what location, I was just left with an empty space of where truck was prior. Only reason I found out it was towed was by calling to report my vehicle stolen.
This company is a joke!!!!!! A rip off and a scheme to take people's money for absolutely no reason. They claimed my vehicle was in a fire zone... I had no clue my garage was a fire zone. RIDICULOUS!!!
To top it off they damaged my vehicle and claimed they didn't touch where the damage was. So the damage magically appeared to my front bumper within the time frame of 12:38pm-1:05pm... hmm so strange how that happend. I have plenty of other words to say and I'm sure this will have more than explained this awful experience. Only reason one star was given is because they don't allow ZERO STARS!
Towed my car at 630pm from an apartment complex I was working at in diamond bar area off the 57 at 640 pm i give them a call after finding the tow comany just to let me know it would cost me extra to pick up my car that night. If I wanted I could pick it up in the morning no ones there. I told the guy I needed my car I was getting a lyft is there anyway I could pick up my car I had work in the am, he said if I can make it there in 20 mins I could get my car but They couldn't wait 30 mins for my lyft to take me there, Im in Diamond bar to the city of azusa is impossible in 20mins let alone in the rain With no vehicle? Worst experience ever. This address is a little hard to find, its behind a used car lot. It's a little vip tralier with a dirt lot, U pay thru a little window and ur out in the elements so I was complelty in the rain while the did the paperwork. Feels and Looks sketchy.
Worst company I've ever seen before, they are simply bandits. My father's car got towed by them in the morning, and we picked it up in the same day afternoon, they charged us $290 for that. More than that, they are very rude and impoliteness, My 1 year baby was crying badly, my mom tried to give him some formula, they shouted 'no feeding here.' I thought I was back in the Stone Age. I do not understand why this kind of company is still existing due to this kind of poor service.
I would give ZERO stars but you can't. This business has a Grade F with the BBB. They do ROB hard-working people out of their money. My homeowner association is probably linked to this business somehow. I was sick yesterday coming home from work. I parked in my condo complex in an area where bu midnight a vehicle needs to be moved or it will be towed. In short, my car was towed by this towing company. I picked up my car at 8am this morning. I was charged $390 for leds than 8 hours. I will be filing a BBB complaint as there is definitely shady practices going on. I am also reporting my homeowner's association for partnering with this towing company.
Parked our car in front of our garage for 5 minutes to unload groceries and put two bags worth of groceries away, all of 5 minutes maybe and when I went back out they were already hooked up and leaving the through the front gate. Contacted the sheriff dept and an officer cane out and said there weren’t proper postings of no parking and and acknowledged that we weren’t in a red zone. Shady scandalous company who employs equally shady people. The tow truck driver speed off super fast when my neighbor started approaching towards our house. If you aren’t being shady then there shouldn’t be the need to speed off super fast!
These people stole my car. I parked it in front of my garage to unload groceries. After walking back out my car was gone. My car was parked less than 5 minutes in front of my own garage. Something should be done about these crooks.
I beeded to leave for work, instead I had to call in work, risking my job, and I had to pay $350usd to get my car out. They had it for less than 1 hr My day was ruined, my job is now at risk and I lost over $350 of my hard earned money. They were very rude and were not helpful or reasonable at all. How can they continue to rob people over and over again?!
I had my truck parked in front of MY garage to load with boxes bc I am moving and ran upstairs to help my wife bring our twin infants down and by the time I came back he was latching my truck to his truck. The driver was very rude and informed me he didn't care how long I was parked he's doing his job. He told me to give him $100 to let the truck down. He was very unprofessional, very impatient and I will follow up with reporting him and the company he works for to the Business Bureau. I feel robbed of my hard earned money that I provide for my family with. He should be ashamed. Very Very poor business.
This company is just a Nother white trash criminal run car theft professionals that prey on residents of H OA's and a long with their security they specialize in revenue-generating off the public. These companies are well known to have employees that are car thieves and so naturally they go into a business where they can get paid to steal cars. This company is no different just a bunch of criminals that started the towing company so now they steal cars for the local police homeowners association an apartment complexes.
Unauthorized car was parked in my carport at my apartment in 100+ degree weather. After I showed my lease to prove it was my paid-for parking space, the towing company documented everything by photo and within an hour the car was gone. Very happy with their service.
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