Fix Auto Yorba Linda in
Yorba Linda (CA)

Excellent service, very knowledgeable and courteous staff. Special kudos and thanks to Patrick Fargo.

Changing two tires and polishing two badly scratched rims. The job was done very well. Reminder sending this guy that word should not have taken a whole week. It could have been done within 2-3 days.

Patrick, at Fix Auto, Spoke to the Shasta Mercury Insurance team several times on my behalf and they all went out of their way to rectify the broken front grill camera and the calibration of all my safety mirrors and cameras after an unfortunately shoddy windshield replacement by a third party contractor. Everything is working great, my car had been washed when I picked it up and Mercury covered all the repairs. Thanks to all involved!

TLDR: Mixed experience with fix auto. If you are looking for a vehicle repair with ego and attitude, this is your place. If just repair and decent communication, look elsewhere.

I had a rear end collisions. And needed a repair shop. I have frequented the Yorba Linda area few times and remembered seeing fix auto. Thought to give it a try. It worked out with they were already a AAA partner. I was assigned to Travis. I setup and appointment for march 31 and went there promptly, Travis seemed decent, he created an estimate, told me it will likely change once the damaged bumper was removed and I was on my way. Didn’t hear him for a few days, called him up to ask for an update. He said there were more issues, I was like, cool, please share the estimate and photos. Travis’s response was “I will share photos if I can”. Little weird, didn’t pay much attention to it and let it be. Few hours later got an email with photos and the new estimate. All good and merry. Now I am waiting for April 16, the estimated date of completion. I am getting regular messages and updates that work is progressing along well and we are on track.

April 15th, I reach out to get an update. And this is where it got weird for me. First I sent a message, no reply for sometime, so I called. I was told Travis is busy and he’ll call back. I fully understand and I am expecting a call back. An hour later I am getting a message which has been the weirdest message. This is the actual text (attached photo) “Yes we are but that may change anytime for various unforeseen challenges or set backs. When we're done and ready to have you pick it up, we'll call you immediately. Trying to plan ahead for a specific time, when it’s still in process, only causes anxiety for all of us and not very proffesional.”. I would get it if I was messaging him everyday for an update or pestering him. This honestly was my first message after the revised estimate 2 weeks ago.

I am not even sure how to unpack this message. Few things it made me feel. A) Travis is doing me a favor, he is going out of the way to fix my car. B) it annoyed Travis to give a simple update. Saying it’s on track for pickup tomorrow, I’ll let you know if things change is beyond him. He had to put me in my place on how did I ask him when the car would be ready. According to him, it obviously will be ready when it gets ready. Until then everyone should hold their peace. C) this is the funniest, planning ahead creates anxiety for everyone and it’s not professional. Since when planning ahead is unprofessional. You plan ahead to reduce anxiety. D) Unexpected and unforeseen circumstances, as if a hurricane is on the way, when you are doing something for 20 years, a bumper replacement shouldn’t not be unexpected or unforeseen. Even if there is something unexpected, shouldn’t an experienced professional plan for it in the estimate??! The message baffled me, probably according to Travis, it’s okay for a client to be anxious on when the vehicle will be ready or not, but he shouldn’t be anxious as it’s unprofessional when the only professional is him. Asking when my vehicle would be ready, should not annoy you when you are in a customer facing position.

Forwarding to today, 16th April. The portal shows car will be ready by 2pm. I hear nothing the entire morning. Finally at 1:50pm, I message Travis at risk of annoying him if it’s ready or not. No reply for few hours, until 4pm when I got a call from him to pick up the car.

Went there, picked up the car, the repair looks decent, not noticing any issues or anything. Asked Travis if frame was okay, he says it was measured and saw no issues. Asked for a print, and he comes back with that frame wasn’t measured. Additionally I need “final vehicle appraisal” to file for insurance claim, didn’t know it’s the final bill of repairs, that annoyed Travis too and I got educated real fast.

Overall, the repair seems decent. Would I go here again, no. As a paying customer, the least I expect to know when can I expect my car to be ready without ego and attitude. Done with my rant!!

Great staff. Excellent communication. Done ahead of schedule. Really pleased with the work.

Excellent service. Patrick was very professional and listened to all the details. He also finished the repair before the expected date. From the minute I stepped in to the moment I left with my car, the whole experience is really phenomenal.

Great service!! Car was done on a timely manner and it looks just as new. So happy I chose Fix Auto

Patrick was very helpful and communicative throughout the entire repair process. Very good, very professional experience.

Excellent service, I took my car for them to fix it, it’s like brand new now !

Efficient, communicative, and took care of claim professionally. Very glad I took it there. A good mix of technology & good mechanics and auto work

Great service. I especially appreciate the regular text updates they send to keep you up to speed on the repairs. Big bonus for getting the job done 3 days early! All the workmanship looks great. Appreciate the Fix Auto team!!!

Excellent service all around. Alexis, Patrick, and the rest of the crew were great and finished my repairs in a timely manner. Thank you all so much definitely a thumbs up and highly recommend

Work was done good and the stuff was great including the following up during the repair.
I highly recommend fix Auto, Yorba Linda branch for car repairs.

Patrick and his team were professional and helpful when I had questions about the process especially dealing with the insurance company. I received timely updates which was helpful and they even finished a day early. My son’s truck looked brand new which made me happy. I would use them again if needed, thank you Fix Auto.

My experience with Fix Auto was very pleasant and hassle free especially in the midst of the most busy time of the year I was completely impressed with the excellent service provided! Nicole and Patrick was amazing

My car was dropped off on a Monday and completed and ready for pick up the following Tuesday. A week earlier then predicted. They communicated the progress and updates as well.

My car looks great. Cannot tell anything happened. To that side of my vehicle.

They always do a great job. I have been here for a previous vehicle in 2021 and the repairs on that one were quick and seamless too.

My insurance handled the bill. I made a copay is all.

Let’s hope we don’t “meet by accident” but if I do need repairs in the future I’d trust them to fix it.

Excellent service- Travis and the team at FIX AUTO were awesome; professional, accommodating and very kind. I used their services before several years ago and they have their great quality work and excellent customer service.

Someone hit my car and AAA directed me to Fix Auto so I could get my car fixed. I could not have had a better experience. Travis was super helpful from the very beginning. My car looks great! They took very good care of my car and I'm very thankful for it.

Overall I thought the work done took a long time, but seems okay. I have issues with the car having been driven 40 miles and consuming 4 gallons of gas. Meaning the person driving was averaging half the mpg the car gets with normal driving. I expect they were red-lining the car constantly given the consumption. I understand the car needs to be driven to calibrate the blind spot sensors, but that is in no way a reasonable way to drive the vehicle. There was also damage done to left front headlight tint, and I was not notified until pickup of the damage.

Edit: came to find out a few days later that somebody also scratched two gashes into the paint on the passenger side, where there was no reason to be working.

Blown away by the unprofessional conduct. To be fair, the areas they were supposed to fix were fixed, but given all the other issues I would stay away.

Fix Auto YL did a great job repairing my vehicle. I recently dropped my car with them for a repair they said would take roughly 5-7 days. I dealt with Travis and Nicole who were both wonderful to work with, they kept me informed with daily text updates and were friendly. My car was ready a day earlier than anticipated and looks amazing. I recommended them!

Great experience!! Jasmin was very helpful and professional and kept me updated daily on the status of my car and what stage of the process they were in! The car came out Awesome!! I highly recommend them!!

I’ve had many repairs performed here previously without problems. So far I wouldn’t necessarily say there is a problem with the workmanship, however I question the professionalism. My car has white leather interior and it came back to me noticeably dirtier than it left. There were also panels they repaired which were popped out. Easy for me to pop back in, but they had left finger prints on it I have to clean off. They also took my car out for a couple hundred mile drive and took it overnight on the fasttrak… which I had to pay for. They didn’t ask for permission and didn’t tell me. I didn’t have my transponder in the car, so they wouldn’t have known I had fasttrak. I could’ve gotten fined without knowing. I dropped it off with a full tank of gas and it came back to me empty. Really disappointed this time around.

In September 2024, we brought our vehicle to this auto repair store for servicing, based on recommendation from the insurance company. It was a minor damage to the rear bumper. Initially, everything seemed to be handled smoothly and without issue.

However, upon preparing to leave with the repaired car, we noticed that an additional 150+ miles had been added to the odometer. Upon inquiring about this unexpected increase, the staff were unable to provide a clear explanation. They then offered to compensate us for the extra mileage by issuing a gift card. Unfortunately, after waiting approximately one to two months, the promised compensation did not arrive as anticipated.

When we returned to the store to follow up, we were told to "wait", but no resolution was forthcoming. Upon inquiry, we were told that “neither the gift card nor the staff member responsible for issuing it was available at that time”. We were instructed to return on another occasion. Upon revisiting the store later, they told us that the employee who had previously handled our case had since resigned. Despite this, we were again asked to wait and were assured that the gift card would be mailed to us. However, this never happened.

Months have passed since then, and as of April 2025, we still have not received any form of compensation or resolution. Each time we return to inquire about the matter, the staff “politely” ask us to "wait a moment," but no tangible progress is made. It has become evident that these assurances are not followed through on.

In addition, there was a crack on the exhaust pipe that the staff failed to identify during the repair. Upon pointing this out to this repair store, we had to go through another round of repair-and-wait hassle.

Given this pattern of poor communication and failure to address our concerns, I can confidently state that this is an untrustworthy business. There appears to be no viable recourse beyond writing a negative review in the hope of preventing others from experiencing similar frustration. Based on my experience, I strongly advise against seeking services from this auto repair store.

Always kept me informed in the process at all times.
Before and after photos.

My wife's car was rear ended and my insurance agent recommended this place for repairs. To schedule an estimate and drop off was extremely easy. When I took it there everyone there was absolutely helpful and got the paperwork going in no time. They said most likely they will get it done in two weeks. Then I got a notification that it was going to be done in 8 days, however it was done in 5 days. Communication was awesome they kept me updated all the time. Lastly the work and the repairs were excellent, they did a phenomenal paint job and it looked better than when we bought it. I will definitely go back if needed and recommended to anyone.

Super happy with the service. Gregg was honest and very knowledgeable, told us straight up what was needed to complete the service. Did not try to push any extra work needed. I recommend Fix Auto for all your collision needs. No nonsense just great quality and service.

Avoid this shop at all costs. The estimator Zack was very difficult to work with. My insurance company approved paint repair work to be completed, but Zack refused to complete the work. I had to bring my vehicle back twice, because they did not properly install the plastic molding on my tailgate. I just took photos of my tailgate, after picking up my truck for the second time. The molding did not even stay affixed for 72 hours and the shop has refused to fix its mistakes. My insurance claim handler explained that Fix Auto Yorba Linda has refused to complete anymore work on my truck. Their "Lifetime Warranty", isn't worth the paper it is written on.

Know your rights as a consumer. If you have shared a similar experience, and Fix Auto is refusing to honor your Lifetime Warranty, file a compliant with Bureau of Automotive Repair (BAR). It is a simple process that is meant to protect consumers.

If you enjoy being treated poorly and shoddy work (see photos below), Fix Auto Yorba Linda is your shop.