AutoZone Auto Parts in
Fountain Valley (CA)

Attn: Uriel — Customer Service Recognition To Whom It May Concern, I want to take a moment to recognize the exceptional customer service provided by Jesse at your AutoZone location at 18533 Brookhurst St, Fountain Valley, CA. From the moment I spoke with him, he was courteous, professional, and immediately willing to help me with my vehicle issue. He was so helpful with my brake lights, taking the time to make sure everything worked correctly and explaining what I needed clearly. His genuine concern for customer satisfaction and willingness to go above and beyond represent the best of what AutoZone stands for. Your team is consistently knowledgeable, resourceful, and efficient. Every time I’ve needed assistance—whether for parts, guidance, or hands-on help—I’ve been met with clear answers and dependable expertise. It’s refreshing to interact with people who truly understand their products and take the time to ensure customers feel confident about the service they receive. The communication and professionalism at this location have always been exceptional. Jesse and the rest of the staff make the process smooth, respectful, and straightforward. This level of service is exactly why I continue to return to this store rather than going anywhere else. AutoZone has earned my complete trust and ongoing loyalty. Sincerely, David Lundell

I came here to get my battery exchanged after 6 years of having it, it finally died on me. I ordered one online at this location and came to pick it up. The store had a few customers and regardless of that the staff member that helped me out was kind enough to exchange the battery for me and replace it on my vehicle as well. Very kind and I absolutely appreciated the above and beyond service. My only regret is not taking note of his name so I could give him my praises and gratitude for helping me out on a pinch. Thank you!!!!!

URIEL WAS SO HELPFUL WHEN MY CARDS BATTERY DIED LAST WEEK HE IS AN EXCELLENT MGR THAT GOES ABOVE AND BEYOND WITH SERVICE, TAKING THE TIME TO ASSIST ME WITH A BATTERY SWAP ON A VERY BUSY FRIDAY FOR HIM AND ME. THX FOR MAKING IT EASY URIEL FOR ME AND MY VOLVO WAGON

Always have what Im needing for the car. Great staff, answered some tricky questions for me and got me on the right track. My smog test failed , the mechanic told me it would be nearly 300 to " fix " the problem. The clerk here suggested replacing the gas cap...13 dollars later my car passed the smog test...

Uriel very helpful replacing my battery and my light getting older a little hard for me to do. I took care of it with a smile in his face. I really appreciate the service. It’s hard to find good service anywhere. Keep up the good work.

I've been a loyal customer of AutoZone for many years and have visited many of their stores. I would not return to this store because of the horrible service and lack of knowledge amongst the employees regarding the products and tools they have in their store. I was looking for all the options, supplies, and equipment to flush and clean the AC system I am installing in my '91 Trooper. None of the sales associates had any idea what I was talking about or looking for, and the one that was holding the phone suggested I go to a shop. One of the flush gun tools they showed me was missing critical pieces and they did not understand that the cleaning solution was consumable and sold separate from the loaner tool. Since they did not help me find any products for cleaning inside the AC lines, I could not use their loaner tool, but the guy still asked if I wanted to "rent" it. There were other aspects of this visit that were frustrating and wasted a good deal of my time, but this is sufficient to explain why I will never return to this store and may buy more stuff from Amazon instead.

stopped in here earlier this evening asking for some help with getting some fender liner clips or even some kind of tape to help temporarily fix a part of mine that started to come off my vehicle due to running over something on the freeway that halfway tore i off. I had a very long drive home ahead of me and was just in the area for the day visiting my grandmother but just needed some help to fix it enough to get home safely/ without worrying about the entire thing coming off while driving. AutoZone employees are usually very helpful and happy to assist with all of my car questions and concerns, but unfortunately this time was so different. When I asked about the clips and tape and explained my situation, the man working said he hates when people come in asking for things like this and he isn’t a dealership or auto repair shop and he’s sick of people coming in needing help. He was very angry and annoyed and continued to talk about how he’s so glad he’s retiring soon and won’t have to deal with people like me. I’ve never experienced such poor customer service in my life. It takes no time at all to just be a nice person and help share some knowledge and help me find a product to fix my issue. At the very least, even if he didn’t know how to help, he could have given an apology for not knowing how to help and sent me on my way with kindness. I wasn’t asking for him to fix anthing, I just asked about fender clips or some kind of tape and he was very angry and triggered by my questions. I Guess since he’s retiring soon he’s already checked out & doesn’t really care to work and help a customer out anymore. Might as well just retire now…Shame on you AutoZone, I’ve never been so disappointed. Luckily I was able to make it to another location and they helped me out with a quick temporary fix 10 minutes before they closed with a smile on their face & wished me safe travels ( how customer service should always be!)

Kirk was so helpful and educated when my “simple fix” ended up being anything but. He was patient kind and knew exactly what to do! Thank you

This has to be one of my lest favorite places. As someone who’s novice when it comes to cars, I wish staff was more helpful and friendly. I came in and not once did any one greet me or even bother to ask if I needed help. Even when it came to check out. I stood in line waiting for someone. I had to use the self check out. Don’t bother coming here. These guys obviously hate their job and they hate helping customers even more.

Kirk at his assistance was absolutely wonderful & amazingly informative upon details to where battery corrosion can lead, being new battery wires at cost that would be repair which Kirk's phenomenal expertise delivers awareness on maintenance onto saving your expenses, even the courtesy of ensuring clean terminals was a wonder. Great service always at this AutoZone

I went in with a dead battery. Ramon refused to warranty it out. I'll never shop this location again. Wasted my time and my gas coming here. Went to the autozone in costa mesa and they took care of it no problem.

Kirk was awesome! He walked me through the battery parts I needed and then even installed it for me for no additional charge. Great customer service!

I would to thank Angel and Kirk with helping choose the right car battery for my Tahoe. They were very professional and detail oriented with installing my new battery. I would definitely recommend this location if you have any car battery issues in the future. Thanks again gentlemen!!!

They are all very helpful and really nice. Thank you Kirk for all your help and changing my air filter without me asking. This location in fountain valley is great! Would definitely recommend coming here for any car needs!

Came to Autozone today for a new battery after trying a few other places who couldn’t accommodate me. Kirk went out of his way to help me out quickly, with great professionalism, knowledge and kindness. I would recommend this location for your needs.

The employees at this store are absolutely wonderful! They are very friendly and helpful. Each visit, I'm greeted with a smile and ask if I need help. Being woman and a recent widow now having to deal with fixing car stuff the staff not only gave me good recommendations they also helped me to understand how/why a part works which is a blessing. The camaraderie with the staff was fun especially with Grandpa, I felt right at home.

I'm trying to get a k&n cabin air filter cleaner, and they had on stock on the app. Came over, and there's nothing on the shelves. I asked a guy, and they said yes, we had on stock but come back tomorrow cause it's still in the palette. Wth! I'm not gonna come back here. Nice service. They need to hire a more reliable person. 0 stars

I went to the store yesterday to buy a t-shirt with a flag for the 4th of July. I politely asked a heavily tattooed attendant if I could check the size. He said no. Then I asked if I could exchange it if it didn’t fit, and he responded, "I don't make the rules; you can't exchange it." This is outrageous! I will never go back to AutoZone. This is against commercial laws, and it shows a complete lack of professionalism and competence. Zero stars!

Hayden is very helpful employee. He’s very through helping me to install my battery. He explained the process when he installed it. He is a valuable employee to his company to my opinion.

Ricardo and Danny from the Morning shift are awesome! Excellent work service. They help me test my car battery and replace it. Always with a happy and positive attitude!

Had a battery that was on its way out. Ricardo was more than happy to help test it, to figure out if it was time to replace it, and it was. We discussed multiple options and one I chose the replacement he even replaced it right there in the parking lot. Very great experience… really help turn what seemed like it was going to be a bad day into a day with a slight inconvenience.

I had a car battery that died right when I parked at AutoZone in Fountain Valley, CA. I was helped by Brandon who was so kind and professional. I purchased a new battery from him. And then he took out my dead one and replaced it with the new one. The whole thing took about 1/2 hour. This is the second time I have come to this store and received help from the staff. They are quite competent and I will definitely be back for any other auto needs. I highly recommend them to everyone.

Never had been to Autozone before but I needed a new battery and advice. Zachary went above and beyond to assist me and even installed the battery for me. Such a great experience. I will be a returning customer. I appreciate the quality service that is very rare to find now days. Thanks Zachary!

Ricardo M was happy to be out in the heat to change my battery. Ramon helped me understand costs and reason for better products. I ended up buying a better battery. Overall customer service was very friendly and welcoming. Glad I came in today.

I thought my battery was on the fritz so I called and the guys were super knowledgeable and quick to help. Was able to get my car to start and high-tail it down there and for sure that was the issue. Props to Elliot for replacing it for me quickly and easily. Other places required an appointment and I didn't have time for that. Thanks!

David helped me replace my battery in the dark and was super knowledgeable and the manager Elliot was super customer service and honest. He was working with another customer before me and took the time to answer their questions and offer advice/guidance before extending me the same courtesy. David was honestly the best experience I've had with someone helping me on my car and I really appreciate him and his time.

Shout out to this location!!! I can’t remember the last time I had such great service! I went in to get a thermostat coolant. The associate George went above and beyond assisting me with this part. He convinced me to buy the life time warranty part vs the dealer part. He also went above and beyond and offered to assist with the installation. When I came back to get help, he came out with such a great attitude. I appreciate the level of service this location gave me. I appreciate the store Manager Elliot, for having such a great staff who are willing to go the extra mile. This is a representation of who he is and how he manages his store. Even the cashier Nick was so friendly. Bravo to all employees. You should be proud!