Dewaine provided exceptional service in testing and replacing my battery. His positive attitude, quick work and focus on helping customers was above and beyond his obligations as an employee. I will look for him at O’Reilly’s next time I need help with my car.
Battery issues just inside Yosemite while a LONG way from home. DeWaine, John, and Wayne were fantastic. Called at end of day Saturday and DeWaine ordered a part in “just to get it coming”. Spent 5 hours in their parking lot on Sunday afternoon getting everything troubleshooted and installed. Everyone was patient and offered advice from their wealth of knowledge and were kind enough to invite the stir-crazy kids in to cool off in the A/C.
So grateful and impressed with their top-notch service!
First time dissatisfied with service. We had a electric malfunction on our trailer. I had my wife park while I went in on the west side of the building. While connecting the wires a gentleman in an O'Reilly shirt pulled alongside an said " do you folks know, you're taking up three of my parking spots?" I told him I just bought what I needed and was about finished. "You are not allowed to work on vehicles in the parking lot" was the reply. Along with "I'm the manager". I told him I would be informing corporate that I am done doing business with this store.
Fantastic attention from the staff, willing to understand the situation and help... in our case, with snow chains for the car to go to Yosemite
many thanks
Shout-out to Bri, she let me buy and return tire chains for my rental (provided it was only for a day and they were unopened).
Would definitely return in the future for other stuff.
Loyal customer here for years and everyone is usually very helpful. Had headlight bulb out and when I looked up how to replace myself, found that O’Reillys makes it known they will put in for free! Except for certain models. Went in, purchased my bulb and Bri was so helpful putting it in, but it only fixed my bright light, not my low. We fiddled a little. She went to ask her boss (Mike?-not sure) for help. He came out and grumped at both of us that she can’t take time messing with people’s headlights when “we’ve got customers”. There were four other guys at the counter-more helpers than customers. Not sure I will go back here.
we were planning Yosemite trip and entry required snow tyre chanis. called up O'reilly few days before our trip and the staff were very friendly and explained they had the required parts and if we didnt use the parts O'reilly would refund the full amount.
finally a day before our yosemite trip we bought snow chains and the staff gave us the right chains and explained the usage. apparently we didnt need to use the chains and we could return the parts over the weekend and got refund without any difficulties.
Highly recommend O'Reilly. very friendly and professional setup.
Friendly and helpful staff! Come to buy tyre chains for driving up to Yosemite during snowy time, staff there were very helpful.
Ended up didn't need them and got refunded, no questions asked!
The customer service is on par with any automotive shop. A lot of the employees already have quite a bit of car knowledge, and sometimes they go above and beyond for customer service. A few years back, I had trouble replacing my engine air filter. One employee stayed overtime until he got that cover back on correctly. Conveniently, they are walking distance from my regular job. 👌 I don't ever recall having a sour taste in my mouth or a chip on my shoulder after going here.
Paul and John working on Sunday! Got us the parts we needed and went out of their way to get us going. Paul called one of the only guys in town (on a Sunday)to do auto repair! Thank U very much!
Greeted with a friendly, "May I help you?" the moment I entered the door. I think his name started with a C. I needed phone chargers for our phones as the ones we had seemed to fail. They had the cheap chargers and cables but he showed us the good ones and it made a huge difference.
You wanted $178+ $40 core charge for a starter on my '04 Jeep Wrangler and I had one here in two days for $46.90 on eBay? You should be ashamed of yourselves.
Sold us tire chains and they took them back since we didn’t use them, didn’t open them, and they went untouched.
They had the tire chains we needed in stock and were kind to my husband!
Purchased tire chains from them to go to Yosemite . We purchased in the morning got up about half way and the both broke . I own many chains in my company for snow removal so I definitely know how to put them on . So I decided to take them back and the person that I perched them from said no warranty not even an exchange .
I was a little disappointed in the customer service. I really hate when my wife goes to these places and these "male sales rep" treats her disrespectful. She says what she needs and then let's argue with her that she is wrong. Really. My wife does have a clue about mechanics. If she needs advice give the advice. Don't talked down to her. Very disappointed.
Staff is really knowledgeable helpfully .had everything I was looking for. But I do not recommend yosimite smog and electric inc I fix my own stuff now after they stole my car
Best auto place I've been to in a while. Manager went out of his way to help check the fuse under the hood. Explained everything and got us on our way. Thanks from 5 ladies from Wisconsin.
Bought a cherry picker from my local O'Reilly auto parts in Oakhurst.
After getting it home I noticed that the wheels on the extention legs were welded on..this makes it very hard to maneuver with an engine attached. I have been a loyal customer for years at this store.
It also seemed to leak down slowly making it dangerous to use.
When I tried to return it the manager PAUL acted like I was try to pull one over on him..
He acted like I was just trying to get money back.
I will never shop there again..
Been going to kragen and now O'Reilly's for years. They lend out tools and throw your car on the meter make it easy to diagnose your problem so you can fix it yourself.
Stopped here for chains, they had what I needed and were friendly and helpful. Gave me a quick demo on how to install them, explained the diff in prices between options.
Samuel who was on duty this evening before closing is a most polite and kind individual!! He offered to assist me in replacing the headlight bulb & in doing so also got rid of the rat’s nest on the battery (he first went to get gloves). This is the sort of individual one is happy to come across in life, notwithstanding great customer service. O’Reilly’s is lucky to have him work there !!
Went here to get rear mirror adhesive. It wasn't very busy. The employee asked if he could help me & pointed me right to the aisle where it was. I grabbed both the adhesive(which was just $3) and the whole kit. I didn't want to take a chance that I would be missing something. He asked if I have to repair the whole mirror or just remount it. When I told him I was just remounting it he stopped me from buying the whole kit and sold me just the adhesive. He said he would gladly take my money for the whole kit if that's what I wanted but that I really just need adhesive. I appreciate when employees are honest like that.
Great service ...the guys are always willing to help even go outside and check stuff for you put your new windshield wipers on ...all sorts of stuff that they do!! fabulous place
We happened to be in Oakhurst the one day you couldn't reach the Yosemitee Park without snow chains. Coming from Europe (where we use winter tires instead of snow chains/cables) and driving around with a rental car, we had no idea on what to buy.
The employee was very knowledgeable and friendly, took a quick look at our car and sold us the right snow cables for 40$, mentionning that we could return them in case we decided to not use them. He also quickly explained how to put them on and how to remove them. Since we did put them on, we didn't come back, but we were very happy to get the help we needed from O'Reilly Auto Parts.
Samuel was absolutely AMAZING. We went in for an emergent tire issue with all other tire shops closed at the time, Samuel was asked for any help and let's say he went above and beyond. We were not lucky but blessed to get our almost flat tire issue resolved. He surely gave a good impression for this town. Thank you so much.
They have great customer service. I would recommend knowing exactly what you need due to the fact that they will make a ton of offers (which is completely understandable).
We went in to buy tire chains and were given a strong upsell to the $100 chains when the $40 were what we wanted. The associate didn't even mention the $40 ones until asked and he said that the $40 chains were not safe (which is a bunch of boloney!).
