CALIFORNIA COACH TOWING in
Walnut (CA)

I’ve been a member of AAA for 50 years and needed a battery replacement on my vehicle. Well, I have had California Coach respond to my mechanical needs. But, not as quickly or as courteous as Hassan did today!!! He represents them well 👍

I had recent battery trouble and I was very fortunate to have Gerges assist me. He was able to find me and get to me a lot sooner than what I was told which is always great. He rest assured me it was just my battery which is an easy fix, gave his honest opinion and advice and what to do next. He was very kind and just a huge help to me. Thank you again Gerges! (:

My technician Frank from California Coach was very helpful and super fast, The AAA lady gave an estimated time of an hour and Frank came in thirty minutes. Very efficient and great customer service

Public Notice: California Coach Towing is at 4400 Valley Blvd. They are using a wrong address of 4412. The correct business at 4410-4412 is dba Coach Collision Works or CCW as can be seen by the sign on the building. California Coach Towing is in the process of eviction.

My car broke down yesterday, I called AAA and got an estimate for tow in 45 minutes, pretty quick for rush hour. Before I was done with them, I got another phone call from Oday Nawas at California Coach letting me know he'd be there in 10 minutes. He got there faster than that, was very kind and efficient. He towed me where I requested without complaint, the cab of his truck was clean and cool. Best service I've gotten from a AAA company in years. I wish all drivers could be Oday.

Do not trust them! They let a car they had possession of hit another car because they didn’t put it in park down a hill, then cannot provide their insurance information despite multiple attempts - giving a run around since they want to do the work themselves in house. Erica blew me off saying she had a meeting and couldn’t even contact her agent or insurance company to start paperwork. I would never trust them to touch my car.

Horrible experience with driver with FB- 175178, Solomone kafoa. Driver was really rude since the moment he arrived he was giving me attitude right away. The whole ride was super awkward, clearly he did not care about his job plus he was driving reckless.

If I could rate a 0 zero , that is what this tow company deserves. This is the worst tow company ever, i called AAA at 11:45 i was ok with a 45 minute wait, now here it is 2 hours later. Just received a call from Jose the driver. Telling me that it's gonna be another 4-6 hours, this Is freaking ridiculous. I will be contacting the better businesses bureau with a complaint. The manager Sam wasn't any help either. You guys suck, be careful how you guys is handling y'all businesses or You gonna be out of business... Ms B 9-5-23

Their Caller ID and phone number match with the company PACIFIC TRUCK AND AUTO TOWING. I do not enjoy leaving bad reviews, however, THIS IS THE WORST towing experience I have ever had! AAA referred to them as California Coach Towing and sent them to pick up my car from a mechanic and send it to a dealership. The towing dispatcher seemed a little curt but besides that Everything seemed smooth at first. When the driver arrived at the dealership, the same dispatcher called me to collect payment. I explained my confusion about the mileage overage and she cut me off and said "I need to know what you want to do now or I'm going to have my driver take your car!" I was stunned and I said I'm trying to let you know but can I please finish what I was saying, she said I was being very disrespectful and hung up on me! I called AAA, explained the confusion and she contacted the tow company. I called the tow truck driver to make sure they give my key to the service desk. He asked if I made the payment and I said yes, can you please tell me where my car is and he said I need to talk to my office and I asked him the same question again. and he hung up on me! The KIA service manager called me to say they don't want to give him the key and he was driving very aggressively in the parking lot. I told him that I will call the police if he doesn't give them the key. I called the this tow company back and it was a different person. He assured me the driver left the key with the service department. He was polite but but didn't seem to care what I told him about the rudeness because the girl who hung up on my multiple times was responding to what I was saying. I was on speaker. Anyways, they must've thought I was trying to rip them off for $36.00! lol. If she would have let me explain why I was confused and that I intended to pay, it wouldn't have gotten to that ridiculous level. AAA rep said she filed a complaint against this company on my behalf. From the looks of all of the negative reviews involving this company and AAA, nothing will change.....

Kevin T. was great! Very friendly and resourceful. When he wasn't familiar with how to detach the spare tire on my SUV, without missing a beat, he pulled up a video on YouTube and followed along with it, not wasting any time. Great job!

04/02/23 You will need to call 2x to get a tow! They stated they called our tow request 3x we never received a call canceled our order stating we were not there, on the side of the freeway exit..I called dispatch 3way with AAA on the line..C.C.T. hung up on me and AAA as we were trying to get the order # to them. We called back and their phone line went straight to voice-mail. Stay safe out their,God bless us all.

My driver, Shawn, was very fast getting to my broke down car and thorough with ensuring my car was secured on the back of his flatbed truck. Best tow experience I've ever had! Got me and my car home safely. I'm soo thankful for this company helping me out and hiring great drivers! 👍🏻

Yesterday while waiting for my husband to come help me I was in the back part of a movie theatre parking lot in the shade and this AAA driver shows up and paks next to me I asked if he brought the keys he said no he was on lunch so ok I go on about my business and he stayed for 2 hours just sitting there finally he leaves only to return and leave 3 more times literally this guy sat in the parking lot all day until about 9 pm and only left after I started screaming at the top of my lungs he was making me feel very uncomfortable. So to all the people who are waiting on AAA to send somebody to help you check your local parking lots cause that's where they're at and the reason why you are not being helped. I tried calling AAA to report this guy but as usual AAAs complete LACK of customer service and customer care said there was nothing they could do...figures!!!

Sherif was exceptionally professional, proficient, helpful, courteous and protective of my safety while he changed my tire. He reassured me that the car was safe after he worked on it. I am most thankful to California Coach Towing for saving my life in an emergency. My wife is glad we were assigned Sherif. He is a gift to all he serves.

It is very unfortunate that I find it necessary to post my experience with this company ,my feedback is not to bash this company but to provide feedback that would be valued and in hopes to improve processes—-I called triple AAA this morning around 9am to have our work truck towed , they dispatched my call and told us someone would be here by 9:30am, —-9:45 rolled around still no tow truck or follow up I had to call to get a status update , they said oh we’re really sorry but we are short on drivers we will be there in another 30-45 min !! This time passed I called again ———this time to speak with a supervisor she calls California coach and says someone will be there in another 30-40 min They finally arrived close to 12noon, why not just be honest from the initial call? Instead of giving fabricated information? I’ve been a long time standing member of triple AAA and this is their primary vendor . when your telling the customer the tow truck will arrive between 9:30 or 10am your setting up expectations for the customer to expect the driver to arrive at that time if their is a delay the customer should be contacted immediately, very very sad the way this business is being ran , poor follow up and horrible customer service Management really needs to take a serious look at the way these calls are being handled Triple AAA really needs to find another resource it makes Triple AAA look very bad!!! What should’ve happened and if I were a CSR with California towing is ——when I initially called I would’ve said look I want to be very honest with you ,we are extremely backed up we’re short on drivers and we honestly can’t be there until 12noon!! i’m very sorry but I want to be completely transparent with you That’s it!!!! At least your being honest there’s no unrealistic expectations and the poor driver doesn’t have to deal with irate customers!!! It’s never good to over promise and under deliver !!!

My service technician was Junior. He arrived earlier than scheduled which was great because it's 81° outside! He was very professional! He was able to answer all of my questions while checking my battery. I am totally satisfied with his service today! I'm glad AAA uses this company as an independent contractor! I pass this business all the time. I know if I should need their services in the future, I will contact them and refer California Coach Towing to my friends and colleagues. Thanks again Junior!

Very happy with service Lorena was very fast and friendly and gave very reasonable rates. David tow truck driver was very polite and friendly and knows his way around. Wait time was only 20 mins. I highly recommend there service and would use them again if needed. Thank you again for your service.

It was about midnight around Jan 14, 2021 when I called AAA because my alternator went out on the 5 fwy Joe from California coach towing, came to the rescue and towed my vehicle 15 miles to my destination. Joe was very professional and overall an amazing person! Thank you very much Joe for your help.

Arnold was amazing!!! Totally satisfied! My car battery died, he was here in 15 minutes and took the time to explain to me what happened and why! Then he gave me a new battery on the spot for almost $50 less than the Honda dealership!! Amazing service. Highly recommended!!!

I just got my vehicle back from Coach Collision and they did an excellent job with the repairs and service. They even fixed an issue from a previous repair ( not done by Collision Coach) that was not part of the original repair order just because it was something they could fix easily and found that it had not been done fully correct. They did not charge for the extra repair and they returned my vehicle fully cleaned and detailed. I could not be happier with the customer service and attention to details. I would highly recommend them for any collision repairs to your vehicle.

This towing service was through AAA. Luis Martin is very courteous and efficient. He arrived on time and handled the car fast & professionally on pick-up and drop off manifesting their experience in towing. The tow truck used is powerful, well equipped and handled with ease the loading and unloading.

what I thought was a simple trip to Frank & sons on San Jose road turned out to be a fiasco but thanks to Adoney and all the people at California coach the night wasn't a total loss. I locked my keys in the trunk of my BMW because I was in a hurry so I called AAA and they sent out California Coach the gentleman Adoney was dispatched to my location when he got there he was in my car within minutes but the problem was getting into the trunk. All I can say is that it's a pain in the @#$ to get into the trunk of a BMW. But thanks to him and his coworker Ivan and their patience and perseverance we were in. I just want to personally thank them for their help and I will always highly recommend you guys while I'm in that area if I ever need a tow truck so I give him five stars across the. the

FIVE STARS! After my car stalled in the middle of a freeway exit on 9/14, Alex B. quickly and safely got my car off the road. He made sure my sisters and I were okay and talked me through the towing process from beginning to end. He was very kind, funny, and helpful. I've never had a more positive experience with a tow company. Thank you!!! Service ID: 42526

The driver of a tow truck with this business name and address just cut me off on the road, he was driving recklessly and endangering people around him. If this is how they drive their tow truck imagine how they’ll treat your car, use ANY OTHER place. Trust me this shows just how little they care about others and the service they provide, you would think that a tow truck driver would know how to drive safely but they don’t. If this is your business you should retrain your drivers to learn to drive on the road and to take care of your trucks when they’re on the road and also to not drag your business’s name trough the mud because this puts your name in a bad light.

Their driver Alex is extremely rude. I have AAA which is an amazing company and he got the call to come out to tow my vehicle. I got in a car accident this morning in which the other vehicle hit my bumper. The brackets are broken and I don’t want to drive my car home because I don’t want to take the chance of my bumper falling off on the freeway. This tow truck driver Alex is just standing there looking at my car up and down and says there’s no damage and that he’s not towing my car. What is that all about? and the whole time he was with a bad attitude and speaking rudely to me. What did I do to him? .. It’s not my fault that he can’t see the damage which by the way is none of his business. He was called to tow my car and thats that. Ask me for my membership card and my DL and that’s it. The only good comments I’ll leave is that the manager of this place was kind to take down my complaint and my call. The dispatcher was nice too. But Alex, worst tow truck driver bad attitude ever. Epic fail.

These guys are fantastic! They are very professional, polite, and took the time to inspect my car before repairs and explain everything that they were looking for, as far as damage to my rear bumper and any possible damage to the undercarriage. They communicate very well and worked flawlessly with my insurance. When I picked up my car they had cleaned and polished not only the repaired bumper, but the entire car and the inside as well. My car looks absolutely perfect! I will definitely be returning here for any future body work, and will be referring my friends and family as well.

My car broke down today in Walnut at the shopping center with my little niece in the car. I called Auto Club and they sent Antonio from California Coach Towing to get the car and take it to my mechanic. It was so hot (90) and Antonio got me and my niece safely home and took my car to the mechanic. I have to say he was so wonderful, fast service, so polite, what a great person and employee! Thanks for the great service!