Had great help. Just needed a headlamp. Basic assortment it got help to make sure it was the correct one. Sometimes there is a bit of a line, but that can be expected some days of the week. They do accept used motor oil which is a Big Plus for someone that changes their own oil.
Pay for oil changes in this economy? No way.
I came here today to replace my headlight. It was raining so hard that I was planning on just buying the light and leaving. But Edmund, the employee, braved the rain to find the correct part for me, and even completely replaced it, even while getting soaked. He was so kind and touching. Everyone, please come here and ask for Edmund. He's the best employee.
Have a nice day, Edmund.
Thank you so much.
Leo Gutierrez is the best, I came to this AutoZone today 11/11. Let me tell you he goes above and beyond for his customers. If you ever come to this AutoZone make sure you asked for Leo you won't regret it.
Huge shoutout to the manager Isaiah. I had an issue and he provided guidance and a lot of expertise. I went to two other AutoZone’s before and they told me the wrong information. He’s won me over, I’m definitely only coming here from now on. He also helped swapped out the battery. Give that man a promotion
I bought some lights from this store for $87.59. The first time, the box was empty. I went back for a replacement, but the second one was missing the controller. I had to drive back AGAIN just to get a refund. The employees didn’t check the box and just offer a replacement—but I was too disappointed and they just apologized + refunded me.
Does this mean the both times I got were returned items that no one bothered to inspect?
I call at 2pm to put 2 items on hold I spoke to a guy. And told him I'll get the parts before 7pm and the guy told me they had both parts in stock. I show up and tje buy never put the parts on hold and I drove 20 miles round trip for nothing. And tell the short worker there to speak up cant hear a damm thing he says. Yeah good luck explaining this to your higher up boss.
I am very grateful to the manager Ms. Rachel. Since my father does not speak English, she was very patient in helping him check and find what he needed. Thank you for her help.
Autozone had the parts that I was looking for as always! Also needed loaner brake tool which they had in stock as well. They were open 1 hour later which allowed me to pick up everything I needed while the other stores were closed. Double thumbs up for that!
Great service! They can recommend the cheapest products. At present, the cost of mechanics outside is very crazy. It is really unbearable. Self-service car repair is a good idea!
I always have no problem bringing my old oil for recycling to Autozone. However, today I had a weird experience in this place. Once they saw me with the oil they started saying several different things to me just not to take the old oil for recycling. One said we don't take old oils, then another employee changed to a full tank, and the third one said to come on Thursday. Then started to be rude even if wanted to ask some other questions about the car paintings. You are required to accept the old oil for recycling if you have the authority to sell it. So, please do not play around with your laziness. Good luck with your sales and I never going to come back to this place, never ever recommend anyone.
Very bad shopping experience, I went with my husband just to buy a bottle of car glass cleaner, but a Mexican clerk was extremely rude, we were second in line, after the first customer finished, he directly changed a checkout computer, and ignored us to call the customer behind us, I really don't want to think that I encountered racism. It was another Asian manager who helped us, impolite clerk kept asking for his password, so I guess he is the manager, never coming back, very bad shopping experience
Bad customer service. Called to buy some brakes, they put them aside never asked my name and number, when I show up I asked to pick up some brakes for my car they asked for a receipt. I told the guy I don't have a receipt, he said I can't help you. I said I need brakes for my car. He answered a call and ignored me. Wish I had his name but I'll remember his face, high, drunk, and dumb.
I bought the item one minute ago.I opened the package, i tried on my car but The Vent mount did not fit on my car. I returned it, but they did not accept because i ripped the package off, all the parts stay the same, not missing anything. I mean you don’t open it how do you know that it did not fit on your car. They told me to get rid of it, or sell to someone else. That’s ridiculous. The worst store ever seen.
This place has great service with Kirin working there. He has excellent customer service and was so generous with his time, he helped change the break lights on my car, and by that I don't mean just the one that needed replacement, he made sure to change both so they can have the same life usage. He went above and beyond and I am so thankful he helped me! Thank you Kirin! 🙏
Avoid this store , Store manager gave a BS response when trying to return something unused . Drove to another location no problem returning. He was making up his own refund policy when asked to show where on the receipt that would be located all he would say . “That’s how it is”
Do yourself a favor and find another location you might encounter this character making up his own policies.
The guy who attended me my courteous over the phone but in person he acted as if my business wasn't all that important even after I treated him with courtesy.. No eye contact and his attitude stunk.. I have my receipt and will follow up with his manager.. You spend your hard earned money, keeping Thier jobs secure, just to be treated like trash
I order a part I needed from my vehicle I was told it would arrive at 5 o'clock in the afternoon as long as I purchased before 2 o'clock in the afternoon, I did when I return at 5 o'clock I was told that the Delivery truck Will not arrive until 5:30 p.m. Left came back at 5:45 p.m. and my part was not there. Instead of fixing the problem or finding a solution they told me that it was not their problem if the part was not there by the time they told me it would be. I never received my part and they did not want to refund my money.
This place has great products, awesome customer service staff, my car battery I bought from them 3 years ago died yesterday, I brought it back, and by surprise, the staff checked in the system and said it's free to replace a new battery, wow! Pay nothing outta my pocket. Didn't see that coming, it makes my day, happy haaapppy. You are my one stop shop now and ever.
Cashier's were cool and patient with me. Good music playing too while shopping. They were younger adults so I don't think the music will satisfy the elders lol but they're very helpful. 100/10
Not towards me but the customer in front of me : they were very... Extremely rude to the customer. She struggled speaking english and they had no patience to help understand her and basically kicked her out of the store. Poor lady... Thats why i go to O'Reilly's.
They go out of their comfort zone to help you. I am a senior citizen. When I needed to have my battery replaced. I bought it and they installed it. I bought windshield wipers, and again, they installed them for me. So i feel that they gave me 110% service. Therefore i give them a 5 star rating.
Chris was so helpful, I've spent months trying to fix my headlights; not only did he fix it (super fast no less) but his demeanor was totally awesome!!! I'd drive way out there just for the impeccable service!!! Someone give that guy a raise!!!!!
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