What clients say about AutoZone Auto Parts in Parklabrea (CA)
I would like to recognize an employee named Juel at the Brea AutoZone. I visited today around 11:00 AM with several concerns regarding interior and exterior stains on my Tesla. Juel was incredibly knowledgeable and recommended three specific products that worked flawlessly. His honesty and expertise saved me a lot of time and stress. Employees like Juel are rare, and I truly hope he is recognized for his exceptional service and considered for a promotion.
I’ve been a loyal AutoZone customer for years, but this experience was extremely frustrating and disorganized. On 12/8 at 6:45 PM, I dropped off my 5 month old battery because I left my taillights on at work and it was drained. I was told it would take about 2 hours to charge. I called at 8:30 PM, and an associate said it wasn’t done charging yet, but they would put it on a fast charger. I told them I would return the next day since it was time for closing.
On 12/9, I returned at 6:00 PM with my toddler, only to be told the battery wasn’t there. An associate said they thought it might have been taken away with the recycled batteries. I was told to call the store manager and district manger or to come back Thursday because the manager was off this evening and tomorrow. I called the district manager explained my situation and just 10 minutes later, the battery was “found” . An associate let me know it was “on the side” even though the two employees had spent over 10 minutes looking for it.
Then I was told the battery was bad, even though i was told it had been charging fine from the associate the day before. I was offered a 10% discount by the DM which doesn’t resolve the issue. Between the misplacement, conflicting information, and poor communication, this was a very frustrating experience, especially with a toddler . I will be taking my business elsewhere
I had a question about a part on my vehicle that was making noise and Jesus and Kevin helped me identify the problem, they explain what it does and what happens when it starts to fail, and they both helped me finding the part and helped answer all my questions! I would for sure come back here again! Thank you so much Jesus and team! best Autozone ever!!
Vinnie helped me with my battery service knows his stuff very well. EXCELLENT SERVICE I was completely relieved to know I had warranty and did not know I did not have to purchase a new one. Thanks Vinnie
⭐️⭐️⭐️⭐️⭐️ 10/10 Service!
I came into AutoZone today to pick up a Toyota Prius headlight bulb, and David was amazing. He was so generous and helped me get it done quickly. he was so nice and actually installed the light bulb for me . I have a baby, so doing mechanical work can be really challenging, but he made it super easy and stress-free. Fast, friendly, and helpful—10/10 would recommend AutoZone again!
This location beyond exceeded our expectations! We came in with a battery issue, and the store manager Jesus really went above and beyond with assisting us. Jesus was very thorough in helping us choose our purchase and detailed when even installing the new battery. He saved our Sunday. I would highly recommend this location.
I went into the store because my check engine light was on. I had a recent injury to my ankle so it a little difficult for me to get around.
Jesus ask for my keys to the car and that he would do the diagnostic on my car. He came back into the store and continued to help me. He then went over the what I needed for my car. Everyone that was working that day was so kind in offering me help.
If you ever want the best customer service ask for Jesus. Five stars all day everyday 🤣
I don’t want to mention anyone’s name but i had a horrible experience with the lady at the store. Very unprofessional. If you are running auto products, you must have some professional person who can help with replacing stuff( Battery etc) for customers
Grade A+ service!!! Gave a call to see if a part was available (and it was). I let the guy know I would be there in a few minutes. When I came in and gave them the reason for coming in. The great guy behind the counter said " oh you just called in" and had my part ready to go.. LOVE IT!!!!
Got what was needed and the service was happy, friendly and personalized (really). Interesting service and honest advice this year.
Making the best of a negative situation, infusing positivity and kindness is what the world thirsts for on a quotidian basis.
If you’re having battery trouble, I recommend driving the distance to a different auto zone. I came here with my car not starting hoping they would have some solutions or options to fix my battery issues, but the two guys that worked there didn’t seem to care. Basically said they couldn’t do anything for me. This location has lost my business. Employees don’t seem to want to help.
Mother in law went here with a very problematic battery. Made it to the store and they said they couldn’t test it or it would take 3 hours to charge. She had jumper cables and asked for a jump at “Americas #1 Battery Destination” they told her to call someone… took me a 20 min drive and approx 3 min to hook up jumper cables and start her car. This location is a joke and don’t properly train their employees to do their job, or they don’t care. Other auto zone locations in the area have nicer employees that helped us and we bought a battery at the other location. Don’t waste your time or money at this location.
The young man that assisted me went out of his way to test my battery, etc and was honest about what I did and did not need. He assisted with what I needed to get my car running. Top notch service!!!
Dear AutoZone Brea Store,
I wanted to take a moment to share how pleased I was with the service received by a young employee at your store named Luc. Before telling of the specific reason I want to offer some background to this particular day, and the days leading up, that things had been non-stop demanding and I was really running out of steam. To add to all these pressures, my car battery was dying. I didn't have time to make fix the situation and was forced to make due and have my battery jumped twice this day to ensure I was able to keep my other commitments.
That being shared, when I was able to finally visit your store I had the pleasure of Luc's services. He was thorough and very friendly. He made sure my customer profile was updated, found the proper battery to meet my financial budget, and also took the time to replace my battery on the spot as I didn't have any tools with me at that time. It should be noted that it was also a pretty day outside but Luc never once made me feel like a bother.
I rarely ever take the time to offer reviews but I didn't want to overlook Luc's professionalism and high level of service. Not only was it very much appreciated but on this particular day it felt like a lifeline!
Highly satisfied customer ~
Richard
Stopped by yesterday in the afternoon to get a new battery after having to get a jump start at a nearby shopping center. Yup, the dreaded dead battery scenario. I'm not good with cars and went in here like a blind person at a peep show. The staff was pretty friendly and welcoming. I was helped by Andres who went over the options with me and broke down some of the differences in price/brand. Settled on a Duralast battery. All would've been good and great up to here, but then he offered to help install the mofo. Which was pretty cool and meant I didn't have to worry about digging out a wrench and getting all dirty. After swapping out the old battery, the dude checked the fluids and noticed my oil was on the low side. He offered to refill it and I was on my way. It's good old fashioned service like this that's becoming extinct nowadays and why I would recommend this store. Also, check your battery. You don't want to get stuck on some random parking lot.
I always go to this Autozone because the staff there (the ones I met at least) try hard to make sure their customers are okay and safe. Caleb was especially so wonderful. Service with a smile and positive "can do" and informative attitude. I really appreciated his help a lot. He is super popular. He helped us with installation of a light bulb. Not easy, but he made it look that way.
Jose Robles went above and beyond today. In a time where everyone is looking out our for number 1 this gentleman came out to my car, not only found the issue but helped me fix it right in the parking lot. I was looking at a lot of money taking it some place else to look and repair. Now I can take my trip to AZ in peace with no worries. Jose is one of the true customer service and human being greats left in the world. A+++++++++ not enough stars to rate him
Dude… first visit. Great team, Dennis L. helped me with the sale and Eric Vasquez went above and beyond and solved my car issue by taking matters into his own hands and helping me figure out the issue before calling AAA to get home. If I could, I’d give Eric 10 stars. Thankful.
Dennis is awesome at this location! I know him for nearly 4 years now! He is amazing with the best customer service and knowledge! He should become a manager! I respect him so much. He took very good care of my car today. Thanks for everything again Dennis!
Bought parts online for pickup. After one hour Got email saying my parts are ready for pickup. The next day I came to the store to pickup the parts and the salesman cant find my orders. I'm very disappointed because I wasted my time and gas for nothing.. The store need improvements in dealing with the customers. They should do their job right the first time. I think communication and coordination inside that store is the key. I'm not going back to that store.
no more
Great service took the time to understand what I needed sometime a person that doesn't know car part names and even helped me install my battery professional and friendly
One of the smaller AutoZones. They are pretty stocked up on parts and accessories. The store is well staffed and ready to assist you. If you can not find the item assistance will be provided in locating your items. They offer weekly discount deals. Also some items are price matched. For some of the simpler things you need installed. Like windshield wipers, light bulbs or battery. They will go out to the parking lot and check out the part to verify the correct fit. Also help with the quick install.
my family and i have been visiting this location for years and it's in a very convenient easy to get to street corner for us. i purchased a battery and got it installed at no charge. this came as no surprise as we have had this done for us in the past. they have competitive prices and if they don't have something you need in stock, they will try their best to find you what you need at other locations.
Hi I would love for you to give your employee Dennis L. A big hug. I went in for a brake light that was out. I did not ask him to put it on for me. He voluntarily put it on for me on his own. I did not have cash on me to give him a tip..so this is the best I can do. Dennis is an excellent employee ...and I do hope he gets recognized for this good deed.
Thank you
C gonzales
Website
