FIX Auto did an outstanding job! My bumper is as good as new. They work well with insurance companies and private 3rd parties. Communication was perfect! They were very attentive and efficient.
I had a fantastic experience at Fix Auto Brea! The team was super helpful and not only suggested a really affordable do-it-yourself solution with a Toyota paint bottle, but they also offered to help me with the touch-up for free if I got the paint myself. It was such a kind gesture and really shows how much they care about their customers. Highly recommend their honest and friendly service!
I got my cars bumper and headlight replaced by fix it auto. I was very happy with their work and the time it took to fix my car. professional and friendly business. I highly recommend them.
Wonderful customer service and friendly staffs (Carlos, Brian, Steven, Lauren). Car got fixed quickly and they keep you updated along the process of fixing your car.
Found this gem of a place through google reviews. I had the opportunity to work with Carlos and Lauren. They were friendly, informative and patient. The service here is top tier, different than any other auto body place in my experience. The car was fixed quickly and everything went as expected. I will be recommending them to all my friends and family.
I was able to book the appt with just 2 day notice . The repair was made so quick even during the holiday . Working with the car rental I was able to get the car from there and drop it off also .
Amazing service and they obviously care a lot about customer service. Was impressed how they even washed our car. Car looks brand new and they were very transparent about every charge. Would highly recommend!
I had the very best experience to Fix Auto Brea. Marco, a technician over there, is outstanding. He was friendly and courteous, and took the time to go on a test drive with me, listening carefully for the noise I was trying to highlight. He was exceptionally skilled and knowledgeable, and knew immediately what the problem was. The car was fixed perfectly and promptly (exactly when they said it would be completed). I give Fix Auto Brea my HIGHEST recommendation!
I highly recommend Fix Auto Brea for anyone needing Tesla repairs. The team was very friendly and professional, and the service was excellent. My car was finished ahead of the estimated completion date and returned spotless. They handled all communication with the insurance company of the person who hit me, which made the entire process completely hassle-free. The insurance also got me a rental Tesla -- I didn’t even have to worry about returning my rental back to Hertz—just dropped it off at their office when I picked up my car. If I could give them 10 stars, I would!
Chris was excellent and knowledgeable. Very impressed with his professionalism and he kept me informed on the status of my vehicle all the time. Highly recommend him and the place
STAY AWAY! Fix Auto Brea should not be a Tesla Certified repair center. I was notified that my vehicle was ready for pickup. After going to pick it up, the trunk latch was not working and closing properly. I notified them and they told me they would look at it and correct it. The next day, I receive a call that the vehicle was looked at by a “Production Manager” and is ready for pick up.
I go back to pick up the car and the trunk latch still does not work. The “Manager” (Carlos) implies I am lying and tells me I need to provide proof that my vehicle is equipped with a secure double latch. He told me some vehicles have them and some do not. I have been driving this vehicle for over two years. Yet, he asks me for proof! He told me to contact Tesla and get proof of the double latch being installed on my vehicle before they would fix it. He did not believe me and refused to resolve the issue until I could “prove” that my vehicle had a double latch.
Right after that, a technician came out to try and resolve the issue. After a few minutes, he was able to make an adjustment and get the double latch to work. It was like magic!
First and foremost, avoid taking your Tesla to this place. They do not have the skills or knowledge to repair the vehicle. They will not return your car in the condition it is supposed to be in. Secondly, avoid Carlos and Chris. They are unprofessional and arrogant. They lack integrity and question the customer to try and avoid making the proper fix. They are not ready to listen to the customer and claim they know what they are doing because they are “certified” by Tesla. As the owner of a vehicle, I should not have to be asked to “prove” a feature that my vehicle was equipped with. The operations and communication at this place are a mess! I will be notifying Tesla and escalating this issue. AVOID FIX AUTO BREA!
I was recently rear-ended and, based on Fix Auto Brea’s excellent reviews, brought my car in first thing Monday morning. From the moment I arrived, I was impressed. Chris, Carlos, and Lauren were all exceptional—professional, communicative, and genuinely kind. They immediately got my car into the repair queue, and although the work was labor-intensive, they were strategic in how they managed it. By focusing on repairs rather than unnecessary part replacements, they helped avoid potential delays and got my car back to me far sooner than expected (even though I was originally told it could take 2–3 weeks).
The entire process was seamless and stress-free, especially since they worked directly with the insurance company. As someone with a new car, this was the last situation I wanted to be in—but thanks to this incredible team, the outcome exceeded my expectations. I’m so grateful for their care, skill, and professionalism. Highly recommend.
Fix Auto was listed on Tesla's list of "Preferred Collision Centers," so I thought they would do quality work and deliver what they promised. Unfortunately, my experience was extremely disappointing. They over-promise and under-deliver. Their communication throughout the process was lacking and they used this automated text messaging that does not match what is actually taking place. It took them a week to repair a bumper and their text message said it would take two weeks.
When I got there to take delivery, they hadn't completely fixed the bumper. Their representative said they would paint the entire bumper but they only focused on one small part. So I had to leave the car there and wait another five days before my car was ready. Then on the second "pick up" day, there were gaps on the fender which wasn't there on the original equipment. Instead of solving the issue, they claimed "this is how it is supposed to be" and they argued with me about it. It was clear to me that this shop lacks the professionalism to handle customer concerns to the level that is expected. I will be filing a complaint with Tesla and escalating this matter to the next level. I will never be using this shop ever again.
They did a great job getting my car back to its normal self and pretty quickly. Would’ve gotten my car back sooner if it wasn’t for the insurance company but that wasn’t their fault. Great overall.
Fix Auto Brea was great with my Tesla Model 3 that had to go through insurance for a minor collision. They have great customer service and kept me informed throughout the whole process with phone calls and live updates through Carwise.com. They worked really well and negotiated with the insurance company in a timely manner to make sure the work on my car was approved quickly. I received my car a lot sooner than anticipated. I definitely recommend anyone that needs auto body work to Fix Auto Brea.
Fix auto was amazing! Highly recommend. Chris was clear, honest and up front about the process. My car was completed in half the time estimated and looks better than new.
I’m thoroughly impressed with the service I received at Fix Auto Brea. This was my second time visiting, and once again, they exceeded my expectations. Carlos was fantastic - he walked me through every step of the process, communicated clearly, and had my Tesla fixed ahead of schedule. The efficiency and professionalism of the team is top-notch and my car looks brand new. I highly recommend for all your auto repair needs.
Overall good experience.
They changed my Tesla bumper nicely.
We stop by during the repair and they showed me the car being worked and explained me in detail.
But the front personal kept asking (rude) on the phone how much amount check I received from the insurance company, that is something between the insurance company and myself.
Did after-hours pick up, only to notice severe panel gaps. I brought it back and they tried to tell me that it was already there and that they need to check the before photos. After checking, they said I was right and that they need to order another part which will come in 3 days. I was unhappy but there was nothing I could do so I returned home.
It’s been 2 weeks since I brought it back to show them and not a single call since. I called twice during that time and they kept saying that they would call me.
Avoid brining your Tesla here, more updated info to come.
Carlos was amazing throughout the entire experience! He contacted the insurance company and got them to approve the repair estimate in a few days! The repair took 5 business days and I had my car back in ONE week! I will refer anyone and everyone that needs car repairs to Carlos and Fix Auto!
Also, Lauren is awesome and so courteous and helpful!
Excellent job on my Tesla Y by the technicians at Fix Auto Brea with guidance from Carlos. It was a pleasant experience from the explanation of the body repair to constant communications during the repair. It was great experience to deal with professionals and very friendly front office staff of Lauren. Many thanks and I wish them continued success.
I recently took my Tesla3 to FAB for repair. The shop is specialized in Tesla as there were quite a few cars. Carlos, Brad and Lorraine were very friendly. In particular, Carlos was very knowledgeable and provided a lot of excellent tips. Thanks for the excellent service.
Thank you for the exceptional service during my recent visit. Your professionalism and dedication to customer satisfaction were evident from the start. The repair work on my vehicle was outstanding, making it look as good as new. I was impressed with the efficiency of the repairs and the excellent communication throughout the process.
Please extend my appreciation to the entire team for their hard work. It’s clear that customer satisfaction is your top priority, and it shines through in your work quality and service. I’ll certainly recommend Fix Auto Brea to others.
Thanks again for a positive and stress-free experience.
Carlos and his Team did an amazing job on my Escalade. Vehicle was done on the promised date and time plus the communication in between was fantastic. The quality of the work is better than “new”.
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