Brea Towing in
Parklabrea (CA)

I called for triple A due to my car not starting and Hassan tested my battery. He then informed me that I needed a new battery , he installed the new battery in no time. Very polite and professional , would highly recommend Brea Towing.

Locked my keys in my vehicle with the ignition on. Chris from brea towing came before the estimated time on the AAA app. Was extremely helpful, quick and effective.

I had to get service in the beginning of July around midnight. The tow guy name was Jose. He messaged me after saying that they were going to send me a survey about the service. I thanked him for helping me with tire swap. After tried to get me to take him to my house after once his shift was over. I told him sorry not going to happen and proceeded to send me pictures of what he wanted to do to me. I will NEVER use brea towing when I need AAA services.

Service was decent only complaint was the paint or marker they used on my front and back windows to date and title my car damaged the actually window. We couldn’t remove it without damn near having to use heavy duty stripper after trying to rub and scrap away at it for half an hour. I’d advise they find another way to mark vehicles.

My 30 year old Volvo 960 decided unexpectedly to go kaput on a recent 98°F Saturday at midday. Stranded in a near empty large parking lot, I phoned AAA Roadside Assistance for a tow. The operator quoted me an hour wait time. However, Brea Towing arrived much sooner. The flatbed driver, Roberto, greeted me warmly with a smile and listened intently to my automotive trouble. He eyed me with concern as I was perspiring profusely and labored, catching my breath. I many times forget that at age 76, I should not stand in the hot sun like I could at 18. He sat me in the truck, started the A/C, and gave me a cold water bottle, all of which I was grateful. When he finished loading my car, he carefully explained what he had done to secure my vehicle, made sure I was buckled in, and asked how I was doing. Roberto made the whole tow experience pleasant, eased my anxiety, and performed professionally throughout. I am extremely grateful for his safety acumen in his treatment of my vehicle and for looking after me. I thank Brea Towing and Roberto from the depths of my soul.

My battery died and had AAA send me this towing service. The service was fast but he didn’t properly install it by covering the wires and all. This towing company doesn’t take responsibility for any damage nor bad job their employees do.

Wilson saved the day!!! My battery died and he showed up so quickly, found the problem, reinstalled a new battery and sent me on my way! He was so helpful and very kind and understanding. I had a very stressful day and when my car wouldn’t turn on I started to panic even more. Wilson changed my attitude with his happy, outgoing, and knowledgeable attitude. It was so quick and easy and I’m so grateful he was there to help me!!! Thank you Wilson!!! Not only did you save my car but you also saved my day and attitude!

Shoutout Javier. Very knowledgeable and skilled at his job. We got a flat and our lug nuts had covers that were warped. The first guy couldn’t get them off so he called in Javier to tow it for us. When Javier got here, he said that he could tow it, but he’s actually seen this problem before and had the half-size tools to get the job done. That way he could save us the towing and the extra work needed the following day and just get the spare on there. This was such a great alternative for us and getting the job done tonight was a much needed win. Even though the whole process of waiting for the first and eventually 2nd AAA truck took almost 3 hours, I just wanted to shoutout Javier for getting the job done. 10/10 would recommend

I am writing this review to express my deep disappointment with the service my elderly mother received from one of your drivers during a recent towing service. I called Brea Towing from 80 miles away to assist my mother, whose truck had broken down, expecting professional and compassionate service. Unfortunately, the driver who arrived was extremely unkind and rude, telling my mother she was “wasting his time.” This behavior is completely unacceptable, especially toward an elderly person in need of assistance. It has now been four days since we called to speak with a manager regarding this incident, and we have yet to receive a response. If I had known that my mother would be treated this way, I would have chosen a different company. I am extremely disappointed in both the driver’s behavior and the lack of communication from your management team. I hope this issue will be addressed promptly and professionally. I look forward to hearing from you as soon as possible. The picture is the license plate of the driver

My car wouldn't start, so I called AAA. They dispatched Robert, who was extremely helpful and provided excellent customer service. My car needed to be towed, so Robert pushed my car to the tow truck to tow to my house. 10/10, would call for roadside assistance again. Thanks, Robert!

Christopher B. came to my house to pick up my car to take it to a repair shop. He was very professional, friendly, came on time and answered our questions, too! What a nice guy! The dispatcher called and texted to let me know when to expect the driver and when he arrived. She was communicative and friendly! If the dispatcher who communicated with me and Christopher are like the rest of their staff, GOOD JOB, guys! THANK YOU for helping us in a "not fun" situation.

Lawrence provided exceptional service to my 83 year old Dad who had two flat tires recently. He was polite and courteous and found us promptly. Thank you Lawrence for getting my Dad's car quickly to the tire dealer! We appreciate you.

Brea Towing saved the day, and helped my son with the delivery of his completed eagle project - a MASSIVE console on wheels for the BOHS Swim Team. Thank you Brea Towing!!! Your willingness to serve the community is appreciated!!!!!

The guys there are so cool. I had a guy come out to tow me a block and he was professional and courteous. Then one night in my parking structure I was having problems again with my car and had the hood open and low and behold here comes a battery guy going to help another customer but he stopped and told me he would come back and help me and he did. So Brea towing you get 5 stars.

I have AAA and Miguel has towed me 2 times he is so professional,friendly, and respectful. He got to my location fast. He made me feel so comfortable.I wish there were more like him.Thank you for your help Miguel I hope you are acknowledged for your hard work.👏

This post is late as service was on 6-5-23 because I sold my truck. Also, 5 stars are for the technician Maricela. During ongoing problems with my '94 Toyota access cab not starting, AAA sent Brea Towing to change a battery under warranty. Maricela was the person who did the change-out. Considering the majority of tow truck drivers are men, and I'm female, it was surprising but also great to see a woman service tech show up. She was extremely professional, very knowledgeable answering my questions, while reflecting a friendly personality and quickly changed out the old battery. It's refreshing to know there are women out there assisting other women and of course we can't forget the men who need help too. I can't rate the company, as they didn't tow my vehicle, but with regards to the employee who assisted me, I gave her 5 stars.

Made a request from AAA to have my car picked up and these guys were supposed to send a driver by the name of Miguel to pick it up around 4:30, 4:50 at the latest. I called around 5 and asked if anyone was being sent out and they said that they just sent them out. 5:20 and no one came. Got someone from California Roadside Service instead after letting AAA know what happened. Mind you I had to deal with all this while sitting in a dead car in the middle of California heat too. So thanks alot, Brea Towing.

Aziz provided great service today. He was there within 15 minutes of my call to AAA. He was quick to load and unload my car and we had a very nice conversation along the way. Best tow truck experience I've ever had. Thanks so much!!!

I have never in my life left a review. Good or bad, however I have to make an exception. I was connected with Brea towing through AAA, I have never received such inconsiderate service... after contacting me saying they had a bad address I gave them the right address... and Carlos straight up left me no warning no sorry I can't find u ill send someone else... nothing... just left me there with a flat tire... I had to call and let them know that he left me only for them to send out another technician. It's 1015 at night by the way... Unacceptable

I used my Aaa membership. Horrible service. Would not recommend them at all very unethical. Didn’t put enough fuel for my car to start and Edgar drove away without stopping before my car would start. Had to call AAA for the second time and get a new driver out there that driver charge me $20 to put 2 gallons of fuel in my gas tank which AAA covers. I called AAA they did nothing and I called. Towing and they haven’t called me back. They don’t care about their customers they just try to fraudulently take it. Vantage of everyone. Do not use this company.

Horrible service. I do not usually write bad reviews but this is the worst company I've ever dealt with. I have been AAA member for over 31 years and Brea came out as a contractor for a flat tire. While trying to tow the car, the driver completely ripped the tire and damage the surrounded plastic as well. While he was at the scene, he confirmed with his supervisor that any damages would be reimbursed by them. I emailed the manager of the company the letter with invoice, no response. I called and left messages, no response. Sent him follow up emails several times, left message several times, no response. I've called AAA and filed a claim and waiting for someone to contact me. AAA should drop Brea Towing from their contractor lists. The manager, Robert, at least should have responded to either emails or phone calls to figure out the best way to resolve this, very unprofessional. Definitely not a company anyone wants to deal with.

I called AAA just to change one tire. They told me Brea Towing would be there no longer than 50 minites from them. Of course, after an hour there was still no one. I called again, and there was a new, longer wait time. I waited again, and this happened a few more times. Finally, after 2 hours and 45 minutes waiting, the technician showed. He was very nice and did his job quickly. However, the nearly 3 hours wait was unacceptable.

Used Brea towing through AAA 8/11 and 8/12. On Thursday 8/11 the tow truck driver Luis (short big guy with small pants on) Showed up after I waited over one hour for him to tell me that he couldn't tow my car because I was not on the insurance. I had my insurance card and Drivers license but he said he needed to speak with Joey the card holder. I do not know a Joey so he had no idea what he was talking about. After waiting over one hour for him he wanted to stand outside and argue with me about my insurance policy. I called AAA and they confirmed it but that was not enough for him. He left and I made another call to AAA and they said Brea towing would be 45 minutes and 2 hours later no call or ETA. I tried calling the shop repeatedly and no answer. I called the number back that they called me from to confirm I needed a tow and they kept hanging up on me. ( a female) This morning 8/12 AAA sent out Brea towing again and it was another mess. I needed to pay for 7 miles of towing because AAA only covers 7 and the trip was 14 miles. Not a problem but they never gave me a price or invoice. The driver said he could take my card. I was not comfortable with that and offered to go into the shop and pay but they said NO. Joey (very unprofessional) called from Brea towing on speaker phone asking me for payment. I was not refusing to pay but again he never stated how much they were charging me just wanted my card number. He wanted me to read my credit card number out loud over speaker phone with a bunch of other people in the shop. They are not professional what so ever. He claimed I never had a service call from Luis on 8/11. He called asking me are you gonna pay or what. My car was literally half on the ramp of the tow truck. Had they been more professional they would have called me ahead of time confirming the cost and form of payment in a more private way. You need really work on being professional and getting organized and work on communication.

I want to thank you Brea towing for your service today. Bishop was incredible!!! His patience and awesome skills getting my car loaded and unloaded while the wheels were locked were unparalleled and I cannot say enough about him. He was patient and polite and I hope guys know what a great employee you have in this guy. Thanks again!!!

Amaziiiing customer service via a Hero named Jesse. We were in an intense situation and Jesse was extremely professional and rescued us with his professionalism, he blasted the stress and he replaced it with fun! We are so grateful!

Avoid this place at all costs , management and employees are dishonest. They totaled my car , left me there because the driver had another tow he was looking for when he hit me. On top of that they had cameras on his truck but said they weren't sure if they did to my insurance to get out of fault. On top of that they said I hit him even when he backed into my car at an angle. If they hit you make sure you call the police , like a dummy the driver talked me out of it since his company was surely going to take care of everything.

One of the best towing service i have received in my life. Brea/California towing service... Has the best tow truck driver i ever meet. Driver name Rudy from brea tow truck #10. Really exceeded my expectations. Requested service from AAA club road side assistance... They send this company to assist my emergency..my car had a broken ball joint... Rudy the driver took the best way to load the car with out causing any extra damage to my car... This a big A+.. To any company who hires tow truck drivers like Rudy don't have to worry about civil liability for property damage... Rudy did the extra mile to make sure the car was loaded the best safe way.. And assure to put extra straps to my car without asking Rudy knew what he was doing .since we all know Lincolns cars or any car with air ride suspension are more easy to move around. Especially when been tow... Safety must be a priority to any tow truck drivers.. Rudy did the best safe way to keep my car from avoid the situation... If i ever need roadside assistance in Anaheim/ Orange i will use Brea/ California towing and recommend or ask for Rudy Brea Tow Truck #10... I will post some pictures..