What clients say about O'Reilly Auto Parts in Paradise Springs (CA)
I’ve been to O’Reilly Auto Parts several times, and every visit has been a great experience. The store is always clean, well-organized, and easy to navigate, which makes finding what you need much less stressful—especially if you’re not a car expert. The shelves are clearly labeled, and there’s a wide selection of parts, fluids, tools, and accessories available.
What really stands out about this location is the staff. The employees are knowledgeable, patient, and genuinely helpful. Every time I’ve asked a question, they’ve taken the time to explain things clearly and make sure I’m getting the correct part for my vehicle. They’re willing to look things up, double-check compatibility, and even offer helpful advice without making you feel rushed or pressured.
I also appreciate the extra services they provide, like checking engine codes, helping locate hard-to-find parts, or giving guidance on basic maintenance. It’s clear they care about customer satisfaction and want to help you leave confident with your purchase. Prices are fair and competitive, and the quality of the products has always met my expectations.
Overall, O’Reilly Auto Parts has been a reliable and trustworthy place for all my automotive needs. Whether you’re doing a quick fix or working on a bigger project, this store makes the process easier and less intimidating. I’ll definitely continue coming back and would highly recommend this location to anyone looking for great service and dependable auto parts.
I had a wonderful experience today at O'Reilly due to very kind and amazing staff. I spoke on the phone with Nicole and was helped inside by I believe Emily. Zach helped me with replacing my battery and he was very informative throughout the process, and also very kind. I would like to thank them all again for their help, service, and kindness.
They say they can help change a headlight hell to the no if anything if u dint know what your doing don't even bother going there worst costumer service or help I ever had and to leave a costumer struggling his hardest for 3 hrs trying to change a dam low beam headlight this was the biggest waste of time
Yeah so Brandon helped me today and I just needed a couple of bulbs. I mentioned that I needed something to clean my inside windshields and he went outside and got a can of cleaner. It was his personal cleaner he had in his truck, and he just gave it to me!
I will definitely be back for any other car needs in the future. 😁
I went to O'Reilly's last night in the rain and was in need of new windshield wipers immediately. Joshua was very friendly and helpful right away! He went above and beyond to help MW and to ensure I was safe driving back down to Chico. He recommended that I purchase Rain X with my windshield wipers and he was right! It made a world of difference. Not only did he install to wipers but he also applied the Rain X for me! He was so nice, knowledgeable, and just the best customer service ever!!!
should have known better than to waste my time going into this place of course they're not going to have what I need so I'm back to AutoZone where I should have gone in the first place.
Zach T at Oriellys Auto store is the most helpful, respectful and best worker I’ve seen in all retail/sales. He’s the only reason I come to Oriellys, if he worked at AutoZone I’d only go there. I had issues with
My Durango and not like other workers I’ve seen at other stores in diffrent counties he’s willing to help you understand and give his best advice he can. He even can outside to check out the car after I was showing him pictures I took. He complimented my vehicle and proceed to look and diagnose my small leak. We noticed clamp off and air not sucking in. I told him if he gave me the tools I’d do it but instead he automatically proceeded to fix the quick issue. I can’t thank him enough for helping me and I will continue to be a loyal Oriellys customer strictly due to Zach T
Really appreciate how helpful these guys always are! Tonight was no exception.. not only did he remember to double check if my previous headlights had a warranty and got me my $50+ back, he explained why spending more money on a certain brand would be a better idea considering the extended warranty and quality and how fast my previous bulbs were burning out (every 4-7months), THEN he helped me install them.
New favorite O'REILLYs dude for the win!
Amazing service. I had some really tricky windshield wipers and they were so helpful and patient in helping me find the right ones, and they even installed them for me. Will definitely be back!
These guys always help us out! Later open hours are great for when you unexpectedly need something before you head home. Always friendly service, helpful with answers to my questions, and they even let me borrow some tools once. I’m very pleased with the level of service at O’Reilly Auto Parts, and will definitely keep going back. Thanks a bunch!
Don't go here for help putting in air filter.. helped other person in line. Thought I could wait . Only two other people in the whole store. Did myself. With the long list of other things to do.. go to Auto Zone. They help one at a time!!!!
It's your typical O'Reillys, they sell parts, they have general knowledge of parts, they look up every part to see if they fit your car, even if it's a universal part. Staff is friendly, store is never really packed. I will continue to use this place.
O'Reilly Auto Parts had the towing adapter that I specifically needed. I wish they would organize check out better as you never know who else is in line in front of you. It's typically a somewhat confusing experience to check out here when there are several customers waiting.
Always at O'Reilly Auto parts great selection knowledgeable staff if its not there they will get it....don't worry they got you covered. Paradise store.
I was very happy with the assistance that your employee Chris gave me today at your Paradise store. I was having a problem with the battery terminal clamp in my truck. Chris found the right replacement part then he replaced the broken one for me. I was returning my old battery for the core charge. Chris gladly took the old battery in for me.
I'd like to say that a few days ago I went to the "other" parts store, which is just up the road. I asked the woman on the phone about a battery and someone to carry it. She said no one was there to help her and if it was too heavy she wasn't going to carry it. When I got to the store I was not happy about the interaction with the non battery carrying woman. The vibes just weren't right. I walked out and bought my battery at your store. I do not remember the young man's name but he too was both helpful and friendly.
I just want to thank you for employing quality people. Their attitude reflects very well on your company and shows you care. Thanks for the good vibes. You've got my business.
Kind regards,
Lisa Nixon
The customer service is excellent. Always a great experience. Very knowledgeable crew. Auto Zone is right down the street but I a drive right past it and go to O'Reillys.
In and out and 99% of the time you have the correct part, my only complaint is they need to make their sales more customer friendly its difficult to tell what's on sale and when.
Always willing to help no matter how silly your request might be. They remember me well enough to know what vehicle's I own and pretty much the parts I need without a bunch of questions, in, parts and on my way home!
Stan a employee really helped me with my truck. In Sacramento ca. I dealt with O'Reillys and asked for the fuel lines they told me it was a dealer item.up hear in paraduse they treat their costumers great and really try to help awesome people
They have great staff, a lady by the name of Courtney, who went ahead and ordered my cars alternator without me asking her it was late in the day when I realized I hadn't actually so when I called back and found out she had went ahead and ordered it. I had to call their corporate office and put in a good word on her behalf. She made me very happy and I was glad to shop their.
It was getting close to closing time when I went in there...a lot of places try to rush you but these guys were very professional and helpful and I appreciated the service I got
I went in to buy an LED bulb for my headlight and I told the lady at the counter what was happening and why I thought I needed a new one so she walked out to my car, checked it out and fixed it right on the spot and I didn't even need to buy a new headlight. Seriously excellent customer service!
920 American Way, Paradise, CAGarbage collection service
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