Great customer service but I hate that they are limited in locations for their warranties. I took a full day just to get an alternator replaced drove from Bloomington to LA to Van Nuys.
Both sales managers that assisted me were great. (Jose & Dawn) they were very knowledgeable and also helpful. Their customer service was stupendous. LEN was the king that operated on my vehicle. His work was phenomenal and expeditious. Thank you to the whole Green Bean team for awesome teamwork. Highly recommend!
I literally have had the worst experience at this site.
They are non – helpful. I have had to change my battery 3 times at this location. Note: “Ladies they do not even help you out with anything regarding your battery (purchased or not)” The batteries, I got from this site Keeps dying. The last time I went the owner did offer me to trade the battery for pay. First off, He wanted me to trade a battery with no help. Then told me a story of another guy leaving and not paying him MONTHS ago. Shocking because it had absolutely nothing to do with me or my car or the help I needed. They claim they have no tools to even help you replace, give you the run around and tell you what everyone else should be doing but them. I calmly walked into the office and explained what my problem was, and the Hispanic guy immediately said let me call my manager, I’m thinking like ok I didn’t know you need management but, Ok- Owner comes out. Now I don’t have receipt, but they know exactly who I am and also know its their battery, due to the problems that I’m sure they have a lot of. The owner changes the battery out and has the nerve to tell me I have a one-month warranty and in a cocky way (arrogant way), So I asked for it in writing and he tells me I can only do a verbal. How you expect a receipt from me and you giving out verbal warranty expiration dates ??? This is the owner im talking about… And the worst part is he accused me of coming into the shop screaming and yelling. I made it a point to walk in calmly, because I am professional and already noticed side eyes walking in
The owner pretty much – called me an angry black woman “Which is not at all what happened” and said his staff said I was screaming. They make up lies here. I talked calmly to you this whole time _ Did you hear me screaming – Where you there? It was extremely the worst service from an owner I have ever had in my life. He was more worried about his employee telling him racist lies then helping me – It took me 5 hrs to help find someone to get the battery out. They were non helpful and nonchalant about helping me – I
I would never recommend this location to anyone in the surrounding area.
Other places make you wish you could order online and avoid interacting with employees altogether. Undercar is the complete opposite. I started out trying to order online and was quickly reminded that they don't need automation. Their superior customer service and quality parts speak for themselves.
Super knowledgeable friendly help. They always have the parts I need and their prices are low. You walk up to the counter and ask for what you want. Check em out.
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