This rating is based on customer reviews, inventory size, pricing, and service quality
Overall, O'Reilly Auto Parts in Inglewood, CA scores 92/100. Recent reviews are strongly positive: customers highlight exceptional staff professionalism (frequent help with testing, installs, and clear guidance), fair prices and discounts, and a generally good variety of parts. Service is often quick with minimal waits. Noted drawbacks: occasional claims of in‑stock parts that weren’t, a strict return/store‑credit policy when parts don’t work, and one denied battery warranty despite records. Net takeaway: standout customer service and value, with room to tighten inventory accuracy and policies.
Address:
11316 S Crenshaw Blvd, Inglewood, CA, United States
Wondered in here lost looking for Auto Zone, after getting screamed at by the parking lady and white racist police about the street being closed like I can read their minds!! It was crazy...any who . The lady was so nice and upbeat totally changed the vibration of my day! And they had the correct bulb I needed, unlike Auto Zone.
So nice and friendly, I see she has other reviews. Miss Ne is fantastic, I'll definitely come here first next time.
A couple of days ago I went to the store and bought a battery for my car. A Latin guy helped he was nice and suggested me wich one I should buy, and he even gave me a discount.anyways great sevice.thank you!
had a dead battery in my Mercedes-Benz GLC 300 and called several local O’Reilly stores .all of them turned me down for battery replacement, even if I bought it there.
But Nina at the Crenshaw & Imperial location was different. From the moment I called, she was incredibly helpful, kind, and professional. She asked thoughtful questions about my vehicle that no one else did and genuinely tried to assist instead of making excuses.
What stood out even more is that she was the only woman I spoke to, and she went above and beyond. far more than any of the men at the other locations.
Thanks to Nina, I got the battery replaced and back on the road. She turned a frustrating situation into a great experience. Huge thanks to her!
I bought a part from a dealer that didn’t work. I bought the same part from O’Reilly at 1/3 the price, and it worked perfectly (with a lifetime warranty).
Nina provided superior personalized service to me and my Lincoln, I didn't know where to start. My oil light came on two days ago, Nina welcomed me as I re-entered the store several times, which reassured me I came to the right store at the right time. Thank you, Andrea
Nina was absolutely fantastic!! I went to OR to have my Prius battery charged— No small feat!! She removed the battery, but first her helped me clean out the junk from my trunk (no pun intended) to access the battery.
She explained everything to
me and then had to figure out how to open the trunk because the car had no power,
The most professional, competent, and reliable service!! Thank you, Nina, and thank you OR for being able to spot a true gem of an employee. I will return!!
Please give employee Nina a raise, she helped us out and was very kind and approached our desperate situation like she had done this a thousand times. Very good service and timing. Thank you very much nina.
Great Experience here today! My truck all of a sudden started having charging issues where the battery light came on. I pulled up to O’reilly to confirm the problem. The Associate Mindy was very helpful within minutes to come out and test for verification. Was very Professional and Thorough pulling up the right part for my vehicle.
I was also able to confirm a second problem with my other vehicle, a Honda CRV, and walked out with parts for both. Thanks Mindy and Tony!
Brought in 2 batteries to recycle. Went to Auto Zone first and they said they could do it but couldn’t figure out how to do it in the computer. They just shrugged their shoulders. Came to O-o-o Reilly’s and Nina and Ms Kat got it figured out in 1 minute!
These guys know what’s up.
Customer Service was Excellent...Store inventory could use inventory Control. But I did get 3/4 of my Major tune-up & my Customer Service Agent she was not only Knowledgeable but very courteous & went that extra mile.. Thank You Girl
Wow i asked about 23 Questions for 3 cars (Dad, Sister, mine) and Gina was super Amazing. She helped and igknolwegde me. Thank you so much . Future Customer for sure..
The experience was excellent I received excellent customer service from the young lady that helped me to assist for looking for some parts for my 2007 Cadillac DTS she did a very good job and she helped me out to the fullest thank you just because she helped me out O'Reilly's will be making the $1,000 sale that I'll be making this weekend good work hopefully somebody can let that young lady know she did a very excellent job I give her five stars on customer service
It's a wonderful Auto parts store with great people that will help you with every Auto part need rather they have to find it or already have it on hand.
They were really nice and spent a lot of time trying to help me with information on a bad rip off mechanic that I paid to do work on my car that he never did any work but he charged me about 6 thousand dollars as if he did something besides held my hostage for over a month. So I really appreciate all of their time and help because they didn't have to go out of his way to help me. I am sorry that I don't know the gentleman name but he was awesome.
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