Horrible customer service. Called to get a tow on my Harley and when I asked if they had insurance just in case any damage was done to the bike the lady laughed. She then continued to talk to her driver and he said “if he’s worried about damage then tell him to call someone else”. What a great business model. I immediately hung up and called another service. Asked the gentleman the same question out of concern for my property and he responded with guarantee of no damage but promised that if anything did happen they would take care of any issues. Would never call Martins Towing again or recommend to my worst enemy.
Very pleased with the service. My Mini Cooper wouldn’t start so my Geico insurance sent Martin’s towing to tow my vehicle to the dealership to get serviced. Chris was very patient and helpful!
These guys were very helpful and and as much as I wanted to be upset with them for towing my vehicle I couldn't based on the customer service I received, still not happy with the chp for the tow but martins staff was 5 star hands down
We got stuck in the mud out in the country during a hail storm. I called AAA and the man I spoke with informed me they were sending a driver from Martin's. The driver showed up around the estimated time. He was super friendly and knew exactly what to do to get us safely back on the road. 👍
I was amazed with their service! I locked my keys in my car and within 5 minutes, the tow guy was already there. He opened my car door and got my keys out in only a few minutes. I was in a rush for an appointment so I told him I didn’t need a receipt. Later on I realized I do need it to get reimbursed from my insurance company. I couldn’t find the enterence so I called them and they said I can get a receipt when the guy who helped me got back. It would take half an hour so I decided to go to a local store since I was not from around here. He came to the store I was at at gave me my receipt. Super nice guys! If I’m ever in the area again and need assistance, I would call them!
Horrible service the people here are very lazy, rude, and disrespectful, especially a heavy set lady that sits at the front counter, seems to be racist. All the employees gave us attitude will never ever use them again people beware, I would not recommend this company at all. Worst experience ever bad customer service. Good luck trying to find the entrance door to their office there are no signs posted anywhere other than on the small door that's about 5x5 inches big, you need a good set of binoculars to see it. Only reason we used them was because our insurance company send us there, they are located in the middle of no where.
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