Called at 6am was told 90 minutes. 6 hours later after they were lying saying mechanic was stuck in traffic the mechanic called and said hey I'm done with my other job after 6 hours and said I'm 90 minutes away do you want me to still come. Wow crazy
Lee the dispatcher and Brandon the driver were great. I owe them big. These two people actually care about others. I am a nurse, so customer satisfaction is important to me, and they delivered. Called AAA at 10pm, told I would have Edmonds towing at 1115. Then it became 1230am. Then nobody came or even cared. Just left us hanging on the side of the road with a blown tire. So I took it upon myself to start calling around at 430am about ready to have a panic attack. Lee said they work with aaa but never received a call ALL NIGHT.. so she gives me their station # and I had to call aaa to have them send her the call. She had poor Brandon up and out of bedat 5am and he was there fast. He loaded my jeep jk up very safe and professional and is a good guy. Im sorry others have had bad experiences. Stay on the ball panorama and get those 5 stars! Thanks again for me and my family!
100$ a day and closed on the weekends and still charge my car was there for 2 days and want to charge me 1,000$ to take it out and on top of that it’s an old Honda worth less than that total rip off they can keep it.
Do not use this shop I had 1 tire changed on a job site charged me $2300.00 crazy. I have a small water truck it wasn’t a mechanic it was a tire guy it took 30 min to install you charged me 4 hours at 200.00 an hour
This review is about the scamming services of Panorama Truck Repair & Towing Service from Lebec, CA. Our semi truck broke down 3 miles away from their facility and a mechanic showed up in 90 minutes to fix a simple coolant line with a piece of silicone hose and few gallons of coolant. But then we received the bill for $1949.85 which was outrageous for such an easy job! When we called the office looking for an explanation, the lady with an attitude started screaming at us and threatening us that she will send a tow truck if we don't pay the bill. We tried to calm her down but she just kept on going until she eventually hung up on us. To top it all off, our driver was blocked by their mechanic truck while trying to get an explanation regarding the bill! We would strongly recommend that everyone stay away from this company as it appears they overcharge customers and have no intention of providing any reasonable customer service. Their mechanic arrived late and once he finished fixing our problem, he didn't even bother to check if everything was ok before leaving us with such an exuberant bill. Furthermore, the personnel at their office are downright rude and unhelpful when questioned about their services or fees. Avoid this place like the plague!
I recently had the unfortunate experience of dealing with Panorama Truck Repair & Towing Service from Lebec, CA. From the moment I called to inquire about their services, it was obvious that the customer service was not a priority for them in any way whatsoever. The lady with whom I spoke on the phone was rude and condescending right away and threatened us if we didn't pay $1949.85 for a simple hose and coolant line job, complete with labor charges at an outrageous rate. We asked to speak to someone more reasonable but were told they were not available. When our semi truck broke down 3 miles away from the facility, we were stuck waiting over an hour and a half before the mechanic finally showed up and did the repairs in just 25 minutes - all while charging us an astronomical fee. As if that weren't enough, when we tried to leave, they had blocked us in with their own truck.
It is clear that this company has no regard for customer service or fair business practices as evidenced by my experience with them as well as several other stories I have heard about this company. Save yourself the time and money – stay far away from Panorama Truck Repair & Towing Service! I would highly recommend avoiding this company at all costs due to their extremely poor customer service and unreasonable prices for even simple maintenance jobs. They are not worth your time or money and would be wise to look elsewhere for vehicle repair services.
Brandon Zach from Panorama Towing Service & Automotive/Truck Repair: He's absolutely a hardworking lead friendly and knowledgeable gentleman manager at 89 Landfill Rd. It was worth the wait while conversing with him about getting better at buying and maintaining affordable decent vehicles/tires/electronics/etc..!
Ps: Hold on to your Doge Coin/Shiba INU to receive some extra bonus blessings from above very soon my friend.
Blessings to you and your family,
Carlos Vazquez from Frazier Park, CA.
These people are no better than thieves. Charged over $800 for storing my RV that they towed for literally two days of storage. In addition they refused reasonable explanation for their towing and storage services. Do NOT use this company.
They tow the car out of gas station.
Towing rate was $285 which is ok and they was included 1 day parking.
Car been there less then 24 hrs they charged me for 3 days parking $100 a day.
After hours fee $140.
Before I come pick up car I called them couple times to check final price,and they was charged me $100 extra.
Stay away from this people
This company is Outrageous with prices!! $500 to tow a car less then 40 miles !! I DO NOT recommend this company!! Cheaper to call someone from Bakersfield !!! Nooo... it's Called Price Gauging on holidays when other companies in your area is $200 less an for u to charge $500 for 2 hours time !! That's uncalled for ! Dont play the pity party !! You jus keep price Gauging see how many more customers you get !! FYI........ I called A Bakersfield tow company they doin it for less then half your price!!
Terrible service. Was given a 5:30pm flatbed arrival time. I ended up cancelling their service at 9:15pm as they still had not arrived.
Yes, it is the 4th of July weekend, yes things are busy and hectic. No problem with them being slow.
My problems is that they rarely answered my calls (they answered 1 of 7 calls) and when they answered my insurance company calls I was given multiple, “we will be there in 15, 30 or 40 minutes” responses.
They never showed. Avoid like the plague- err ‘Rona.
They saved my dad and my step son and I couldn’t be more happy to know that they are safe ! We are from Florida and it was a crazy emergency but you guys got there and thank you for everything !
I broke down With a trailer issue 2.8 miles south of Lebec and called for a tow. They told me 45 mins for arrival which took hours. Then by 2:30 am I arrived to flying J but still needed repairs done in the morning. For two tires and a trailer part. I purchased the parts my self so they would be ready for the driver. Called at 9:30am and ended up leaving at 4pm. I called the shop and the girl that answered was extremely rude and told me it’s taking so long because I purchased the parts myself??? So basically because I made a smart decision and tried to speed up the process, they milked 6 hours and told me I should have had them get the parts. The total time this all took is completely impossible. If I were to be able to watch the gps tracking of the driver it would be a complete joke! Even if you break down at there driveway call someone hours away. It’ll be cheaper...tow truck drivers were good guys though and friendly that’s about it.
What a joke . I got a flat tire. I was 3.3 miles away from there shop. Got quoted $350 for them to come out and remove the flat tire from the rim and install a spare tire I was carrying back on the rim. So I asked , if I make it to there shop how much would it be. She said $350.
I asked if she can break down the charges. She said it’s $350 regardless weather I go to them or they come out to me. I It’s $175 for the road service and a 2 hr minimum at $175 an hour. I understand if your quoting a semi truck, but on a GMC Sierra 2500HD pick up?
Be careful with these people they are misleading and plain out rob you of your money
They charged over $5000 for pulling a truck ou which took 30 minutes max including the hitching part of it
Do not calm them they will over charge and if you argue they would tell they they would impound your vehicle
I will filing a formal complaint !!!!
COMPANY CHARGES OVER 1200.00 FOR 1 RECAP TIRE, WHEN YOU CAN GO ELSEWHERE AND GET 3 RECAPS FOR THAT PRICE. WHEN CALLED TO SPEAK TO THEM ABOUT IT, THEY WERE VERY RUDE. WILL NEVER DO SERVICE WITH THESE FOLKS AGAIN. COMPANY ALSO ADVERTISES MULTIPLY LOCATIONS THAT DON'T EXSIST.
My motorhome broke down on the freeway I called their dispatch she contacted their mechanic he was out. said it would be about two and a half hours before he can get to me at the 3-hour point I called and he said oh my office was supposed to call you 2 hours ago to say i can't make it.
Horrible service. Dispatch was an ass. I needed emergency road side service and i told him i had my 4 little girls and he said that sucks. Make sure to fill up your tank next time you decide to travel.
I don't know how the owner of this company sleeps at night the way he robs this small, mountain community. I basically just bought my own car back from him after being towed.
The worst service ever and the disbatch is no help once he sends the mechanic.... that shows up without the part that was needed and that should be on any repair truck that claims to work on semi's....after another company showed up with the parts and fixed the truck 4 hrs later he showed back up as my driver was pulling out.....don't waste your time
Not sure what kind of experience is all the people bashing this place have had but I just called via my insurance roadside assistance, which covers $75 of the tow. My roadside assistance called panorama and they were there in fifteen min or less. They were professional, very curtious, and charged me $40 on top of what was covered for a 5 mile tow from an OFFROAD area in Hungry Valley riding area. Now that's frieken service for cheap. Next cheapest qoute for the same tow was $140.
The worst service ever. I had to tow my semi truck from the weight station in Lebac, CA to T.A. in Wheeler Ridge, CA which is 3 miles and also 13 miles from their location. I called them 7A.M. and they told me that somebody will be there in an hour, they showed up at 11 A.M and charged me $350 for pulling me only 3 miles.
Dont call them find somebody else !!!!!!
These other reviews must be bogus, planted by someone assosiated with panorama. I had a simple air line to a break chamber that needed to be replaced on the side of the road. Now keep in mind I have a common 2010 freightliner cascadia. I told the guy which hose and the make and model of the truck before the guy came out. But, of course he did not bring the hose. 4 hrs later at $154 per hour he comes back with a $200 hose. Total bill just over $800 for a air line repair. Do youself a favor and call someone else. You cannot aford these highway robbers.
really fast response and professional tow truck operator. i was worried about the careful handling of my newer car, and was pleasantly surprised at the emphasis on safety and damage prevention. 2 thumbs up for this towing company!
I broke down on the grapevine and thought I would be stuck for HOURS, but Panorama came very quickly, and I was so happy they also provide mobile auto repair services. They were able to repair the problem on the spot for a great rate, and saved me a trip to the repair shop. Thanks again, highly recommend.
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