My insurance sent this company to tow my vehicle I called at 7pm they said it was going to be 45minutes it’s now 10:49pm and they are barely on the way horrible customer service the dispatcher was rude I called the tow I will never want to have them help me ! I called the tow guy to see how long he said 10 minutes 30minutes ago I kept getting the run around about how long they were going to take. Worst worst I was already having a bad day my car broke down I just wanted my car towed since I had my 2 baby’s in the car. His name was Gerald or Geraldo!!
They were supposed to show up at 10am and never showed up. I called multiple times and they never answered and when they finally did, they told me they would not be coming until the following day in the morning. The following day they stopped responding altogether, and we decided to go with another company. Really do not recommend this unprofessional company
Ronald Jones Was one of the most Kindness driver I have come across. He took extra precautions to make sure My vehicle didn't scrape the bottom While being pulled up because Of how low the vehicle sets. He got the job done in record time
Extremely Disappointing Experience. The tow was scheduled for 11:00 AM but never arrived. I called every 45 minutes, and each time I was told, “you’re next.” Eventually, they claimed someone was on the way — but by 1:30 PM, they stopped answering the phone altogether. I had to call a different company to get the job done. This was a complete lack of professionalism and respect. Avoid this company at all costs.
They drivers are rude and dispatch the guy was mad because my car sat too low and he couldn’t get my car in the truck I think he was just being lazy I had another guy come out called Omar’s towing and they got my car in the ramp very easily mind you cal state towing left me and 2 year old baby and told us to call a different tow company if this is cal state towing I recommend not going through them
I had a good interaction with Cali Towing. Rescued off the Bakersfield 99 South Freeway. There was a wait but that’s life. Tow tech was nice and greeted me. Got me and my car to the auto mall. Thank you for helping me.
Tow truck driver was rude as hell and ended up leaving my family and I on the side of the road he even doubted I was who I say I was in my id card which was very offensive and was pushy before saying he don't got to be there so I said fine he said ok I'm leaving I said bye! Rude as hell obviously he don't care bout the situation we were in and makes the company look real bad .
Towing cancelled 2x for no reason proceed after 30mins I got a towing confirmation it says on the way here eta is 17mins; I was standing outside for good 1hour and folks didn't answer, did not show up yet said it was completed task . Wasted my time dealing with these folks. I do not recommend this towing company !!
I had a service set up. Waiting 4 hrs. Text them. They said they were running late. 40 minutes later they cancel service and u have to wait for another company now. Don't trust them.
The person who came to pick up my truck on October 1st and take it to Gills' transmission shop, claiming he was a supervisor, is lucky I was at work in San Louis Obispo. Because if I was there and you disrespected my wife like you did, this would have taken you to a whole other place. Do NOT use this place to request another company like Golden Empire Towing. Never again!!
I called my insurance, and they sent this company. The driver arrived very quicky. Ruben was so helpful and very knowledgeable, professional and friendly. This guy did everything that he could and helped me get back on the road. He genuinely did care. Would recommend Cal State towing to anyone.
I wanted to share that the driver who picked up my car was courteous and helpful. I would highly recommend your company to anyone. I forgot the drivers name.
Life is hard along with a bad government leadership that caused severe economic inflation and affected so many business establishment to close. I find this towing service a real blessing for towing my Jeep, even though I have to wait four hours. I am thankful to the Almighty God there are still towing services despite of our deteriorating economy. We arrived in the "Mechanic Shop" and noticed more than ten cars in the garage with 'One" hard working mechanic. Yes, this is the reality and we should be thanking God our country still exists. I am giving Cali Towing a five star despite of the long wait because they tried their very best to bring my Jeep to the shop. Patience is a virtue and as a follower and believer of our Lord Jesus Christ, God commands us to show love and compassion to all the people who are working hard to help us, and for all the people that hates us. Some people might not like this review, but it's okay. Again, "Patience" is a "Virtue." 2 Peter 1:5-7 5 And beside this, giving all diligence, add to your faith virtue; and to virtue knowledge; 6 And to knowledge temperance; and to temperance patience; and to patience godliness; 7 And to godliness brotherly kindness; and to brotherly kindness charity.
Filed a claim with my insurance company to get my vehicle towed to automotive repair shop, finished my claim around 9:30am my adjuster stated tow truck been assigned to pick up my vehicle within a few hrs, this company dropped the ball calling at 4:45pm when the shop closes 5pm, at least communicate with your customer if your backed up what not, driver had the nerves to ask me to reschedule, really i’m going to give you my business when you can’t even pick it up as mentioned by your dispatcher, you can go kick rocks I’ll contact my insurance company and let them know i will not allow any towing with this towing company for future needs.
Beyond ridiculous company ! Idk how Allstate is working with this trash company. 3rd time Allstate sends this company for roadside and they just show up, stop answering their phones, & cancel the service without letting me know ! Trash
Excellent professional courteous and would recommend them They came from Bakersville to COSO rest area approx 100 miles and towed us to Bishop where we could get our RV serviced Big thank you to Sal he relieved our anxiety ten fold
Nationwide Roadside Assistance finally located someone to help us late on a Friday afternoon as we were stranded in 39 foot diesel pusher motorhome with engine malfunction of unknown sort. Cali Towing Service arrived and although it took quite some time, the very professional driver towed us to the parking lot of the nearest Flying J. Guess there is a lot involved including disconnecting motorhome’s the drive shaft! Thought his name would be on the business card we asked for, but it isn’t. Just want to give a thumbs up shout out to the nice Hispanic fella that helped us, turned our 5 hour plus ordeal into a successful outcome. Hope the diesel repair place that we’re waiting for to open on Monday is as great as the tow here.
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