What clients say about Northcrest Auto Center in Crescent City (CA)
On 2/21/26 we had an incident on the 199 where us and another car both hit a log. Bob and his cute pup Luna came to tow the other car and was extremely helpful. He had the equipment to change our tire and was extremely polite. It was late and cold and without him we would’ve been there all night with no service.
Your night time driver (BOB) is a "Knight" time driver !! He was great and went way beyond expectations!! He was friendly, patient, and one helluva driver! The Man has "skills"! Thank you AAA for sending him!
These guys let the light shine through. Feeling doomed, they saved me with kindness, professionalism, and willingness to be flexible.
Eternally grateful to John!
We had a bad experience breaking down coming home from vacation, but a great experience being helped out by Mike and John with Northcrest auto. Mike was very courteous, professional and was available to help us on a Sunday and got us to a safe spot for the day to wait for auto services to open the following day. John was professional, prompt and had helpful suggestions. I am very pleased with their service.
Unhelpful and unwilling to tow when we were 18 miles away. If you can't drive 18 miles out in this area you should probably be in a different business.
Worst tow I've ever had to get. My car broke down while on a road trip, and these guys were the closest tow company that could get me to a shop.
The driver showed up reeking like alcohol. I tried to cancel the tow because of this but he continued to hook up and told me I could either get a ride to the shop or walk. Then he took me to some hole in the wall shop on some guys(who also smelled if booze) property and refused to take me to the shop I requested. Do yourselves a favor and steer clear of this business.....
Steve (the person that answered the phone) was friendly and helpful. Scheduling was easy and the guy that came to tow my truck was also friendly. In summary, if I ever need towing, I have them in mind.
Right or wrong its absolutely unacceptable to open your door on a person passing by on a motorcycle. The motorcycle on the shoulder is a traffic ticket at most. Opening that door with intent is assault and I really hope the person responsible gets some accountability for that disgusting display of character.
My brother Loyd drives for you and he loves working with you all, and it's close to his house. Thank you for making my brother happy and loves working with everyone.
Truck broke down collier tunnel rest area between the CA/OR border. The driver got there lickity split. Got us loaded up, including our dog, and drove us to AAA rated mechanic in Grants Pass OR. Then dropped us off at a hotel and helped us unload our luggage. They made a bad experience way better because of the service. Thank you.
The driver went beyond his call of duty to ensure we were not stuck on the side of the road(which we were). Got us and our rigs exactly where they needed to go. Without their service we would have been in very bad shape considering the other company that was supposed to come stood us up.
Top marks for speed of service, working with a weird situation, and ensuring the safety of our equipment and my family.
Thanks guys!!!
I was camping on Christmas day when my car battery died. Brian was dispatched and showed up unbelievably quick and had me back in action within minutes. I can't believe it was so easy.
Thank you!!!
These guys rock! We had truck trouble while towing our travel trailer out of Klamath. They got our truck and travel trailer to Eureka and were very accommodating to us. Hope I’m never stuck in that situation again in that area, but if I am I will be giving these guys a call.
We are from out of state picked up a nail in a tire called roadside. They sent Sandy from Northcrest..Sandy was very good and he was very friendly Thank you guys
Beyond friendly and personable service from the gentleman that took my call and the gentleman who drove out to help me. Quick response. If my car is ever in a rough situation again in the area, they will definitely be my go-to business. Keep it up guys!
We broke down in Crescent City and AAA provided towing through Northcrest. Dan was excellent and towed the car and us clear to Medford. He was so careful with our car and had a great personality. We actually enjoyed the ride to Medford!
My family and I experienced a break down on our way to the coast on a Saturday evening. We had four adults and my 3 year old daughter. Northcrest was contacted by our roadside assistance provider and they were amazing. The gentleman who picked us up (I am so sorry I forgot his name) drove us 85 miles back home in the middle of the night. Excellent customer service, family friendly, and a genuine and caring driver. Thanks so much for the amazing service. We highly recommend them.
I experienced a breakdown while traveling with my children as a (lone) parent. The business was recommended by my insurance company roadside assistance. I was completely out of my element & was amazed by the high level of customer satisfaction they showed me! Family-friendly & helpful! Trey & Brian went beyond my expectations & I was better off in my situation by having crossed paths with them.
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