Great prices and the staff actually seem to care about helping you. They go above and beyond to provide info without even asking them. Highly recommended if you’re looking for a good deal on used parts.

Micheal Glidewell

10/05/2024 01:06:07

This place did an amazing job replacing my door, he took his time to make sure it was done correct and didn't overcharge me like the other places I called

Kaila Minnie

12/07/2023 19:46:51

Great! They were the only place around that had the glass I needed. Saved me a ton of money by not having to use my insurance. Was in and out. Friendly staff.

Brian Sass

12/05/2022 19:12:31

Adam in the body shop does some INCREDIBLE work, and he does a few on the side. If you have a restoration project, CALL HIM. You won't be disappointed.

Greg Bowman

10/08/2024 18:02:01

The guy answering calls has absolutely no knowledge of modern day cars. Ask way more questions and more clueless than these autopart store cashiers.

Gordon Flowers

09/13/2024 15:41:10

Hada windshield replaced and they beat everybody's price!

Rachel Ireland

01/28/2025 01:54:40

They had what i needed 4 ol'blacky.... price was more than fair. If you have a 2012 1500 silverado. When it squeaks, better figure out what it is. Save yourself $$$.00 and pride.

Matt Killion

12/02/2019 10:16:31

Called them and asked about a car they had listed online. Asked them over the phone to go look at it to make sure the door was intact. They said sure we'll go check and call you back. They never did. Decided to just go there. One hour drive. Get there. "Oh yeah I think it's over there" 500 ft away. Check over there. No it's not there. Go back inside. "Oh maybe it's over here." Nope not over there either. "Oh I guess it was crushed..." Oh thanks for wasting about 4 hrs of my life because you guys can't keep track of your inventory.

Kyle

02/14/2024 02:46:21

I had a good experience the first time. And not so good the second time. But nobody's perfect I will go back and Shop there. They have a lot of stuff for people on a budget. I hope they remember the budget thing the first time was a little pricey but I understand.

Randall e Moore

11/10/2022 19:28:05

They really helped me out in a time of need. They did me better than what I was told and I greatly appreciate that. Thank You Rick's Used Auto Parts and God Bless You Guys. Sincerely Irene

Irene French

11/01/2023 20:21:46

Bought a Rack and pinion for my truck (electric power steering) from ricks. Had it installed and took it to the alignment shop and was told it was faulty and won’t last much longer. Talked to Matt and the lady at the front desk about it and he Allegedly ordered me another. He kept telling me stuff like “ they sent the wrong part this time” or “I had to order it from somewhere further away so it’s taking awhile “ then it was “ I ordered one and it’s on its way but fed ex has been dragging their feet and it hasn’t been delivered yet”. This is the run around I was given until the original 90 day warranty was up and then they said “ sorry Matt only works here part time and you are past your warranty period so there is nothing we can do to help you” would give them 0 stars if it was an option

Brandon Keith

01/10/2023 21:03:33

Needed an ecm for my Nissan. 115$ This was a new one for me. The first one wasn't the right fit. In the businesses' defense, the information I gave them wasn't complete. Did not have the old ecm anymore, thought we were junk the car I just want to mention Tiffany who ordered and sent the part (both times) She was very helpful and assuring me that the part would not be sent out unless she was 100% and as promised it was the correct one...So thanks Tiffany!

Lisa B Titus

02/28/2023 04:03:56

Horrible customer service and absolutely poor business etiquette! Called for a part, given a time and price. Get there and told something entirely different and can hear one employee whispering to another “sale this one but tell him a hundred”. #1 know what you’re talking about when you say it. That is literally your business. #2 if you are going to be shady and liars at least do a better job at hiding it. It shouldn’t be hard, you can put the energy you’re not putting into being a decent human or business into being better crooks.

Regina Tripp

06/17/2022 19:54:32

My Subaru Impreza WRX went in because it was running hot. They said they could fix it. It took them 4 months to replace the motor. Got it out of the shop... It wouldn't go into any gear. Drive it 2 miles down the road and it is running hot again. I message them that the shifter is so loose it won't engage in any gear. It's wobbling on acceleration, and that's if I can force it into the right gear. You guys said you had driven it after replacing the motor, and it ran like "a bat out of hell." 2 months later, the 2nd engine arrives, but they drop it as they are repairing it, and that one "shatters into a thousand pieces." ... Wait a few more months for a new part to arrive. Meanwhile, they replace the radiator because that was suddenly the problem, and also put another engine in it, for a discounted 1/2 charge, instead of the full price they planned to charge. Get it back out of the shop- runs great for 5 miles. Hot again. I park it. My friend pops the hood. Right away, one hose isn't even long enough to make connection with where it needs to go. It's just unattached under the hood. As we investigate further, we discover none of the hoses have been changed, even though they were cracked and leaking and 20 years old. I bought them a bright purple hose kit for the 3rd go-round, so I could be sure they replaced the hoses. But, turns out, I kept my possession for too long parked in my driveway. They want more money to look under the hood and correct what they screwed up. Apparently, honest work for honest pay isn't in their company mission. They also lost the knob to my shifter and said I returned it to them like that. .... They towed it back to their shop btw. They search high and low to find the "last one on the continent," verbatim. Alas, I find my old gear shift knob under the seat. It was never missing. Someone at the shop just misplaced it, screwing around, then had the nerve to pretend they went above and beyond to replace yet another thing that didn't need replaced. When asked about why they left the hoses cracked, they said, "Why would we look at the hoses if we were replacing the motor?"

Rachel Patterson

08/07/2023 02:17:41

Hello,I have bought several vehicles from Rick's and they stood behind the Volvo, Altima and Cadillac STS.my husband has had work done on his 03 Chevy avalanche Z71 and we were well please with the work they have done, the price Rick charge was very understandable and my husband like the work they do, they are very good on the prices on the work they do on the vehicles we have taken there. They are nice and will always work on our vehicle's. The mechanics and the crew there are very knowledgeable and easy to work with when it's comes to treating you right and doing the what is best for the customer.

Ola Thompson

08/14/2022 23:21:22

The lady that helped me was very nice and friendly. She went out of her way to find the part I needed.

Richard Willis

04/12/2024 19:14:45

Very nice people. Had the parts I needed and at good prices. Roberto and Tiffany were very helpful. Thanks

Rodger Severns

09/15/2023 20:22:16

Definitely the best place I’ve bought parts from for my 06 Honda Accord. Charlie always knows how to handle business and is very great with communication and doesn’t sugar coat anything. Would recommend Ricks to anyone looking for parts and mechanical work

beyra menjivar

08/25/2021 22:04:18

Everyone I worked with at Rick's are wonderful human beings-- good to their word professionals, very hard working (especially Tiffany and Adam - the Wizard of Art! ). Thank you for taking on my grim-looking vehicle restoration and bringing it back to life at a whole new level !!

Elizabeth Reynolds

08/22/2022 16:34:58

Would list a negative star if it was a option. Lousy communication i made a list an told Charlie what all needing to be done waiting 2 1/2 months an still not running did apologize though but vehicle should've been locked up if it wasn't getting worked on wasnt happy about my door being left open an hood popped open an my headlight hanging down an I told him not to leave battery unhooked that it would ruin the battery hope things turn around for the better the steering column wasn't wired up paid $200 for that and close to $200 for that an get it towed back to my house

None Of

07/03/2023 21:32:11

I ordered an inner fender from Dalton on October 15th and he charged my credit card $80. On October 25 I called him to get a tracking number because I had not seen it. He had no knowledge of the part until he found the invoice. He then apologized and said that he would get it shipped same day. I tell him we all make mistakes and just ask him to make sure that it ships. Today, October 28th, I call him again for a tracking number. Now he says the inner fender was broke during removal. Problem is he did not call me to notify me and or course did not give me a refund until I asked during the call. Perhaps a note book or a different method to handle open tickets may be a good idea for Dalton in the future.

Monty Gates

10/28/2021 15:51:06

The best yard around. They don't have a bunch of nonsense "rules", or admission fee. You simply go in, get what you need, pay and leave. I've been here many times. 5 stars.

Nicholas Kyle

10/08/2021 22:55:23

I drove 60 miles to get to these people and was glad I did. Staff was extremely helpful and prices were very good. I'll use them again.

Tom Crossland

09/23/2022 14:08:32

Good they were the only one who had the bench seat I needed for my Chevy s10 pickup truck. I'll definitely refer them to anyone who needs parts for there vehicles and I'll go to them again for any parts I need for my vehicle's.

Eric Sobeski

07/09/2021 21:47:04

I went there looking for a spring for hood latch which I already told them ahead of time over the phone and at the front desk. I was asked to go ahead to the yard to pull it my self. After I pulled it in 104f outside and took it to them the owner said I could not have just the spring. I have to buy the whole assembly for $30. I can get it from Amazon brand new for less than that. When I mentioned online price is cheaper the owner raised his voice in displeased. I understand if they cannot match online price but that's just not the way to treat customer. There is no way I would go there again for any parts. Fortunately there are many other yards around Fort Smith who deserves my business.

Peter Situmeang

07/18/2015 02:20:36

This review is not for a product, but for the customer care. I called looking for a part, which they did not have in stock. A couple hours later, I had already aquired the part, but a worker made sure to call me back, meaning they took the time to write down my number and what I needed, and he let me know they had received it. I cannot review their products, but I can say they have amazing customer service. Will be coming here for future needs.

Omni Heart

07/18/2017 22:13:14

They went above and beyond to take care of their customers, even those from far away! Highly recommend this place!

Crystal Woodson

09/22/2023 22:01:48

Great prices friendly staff

Russell Mclane

08/25/2024 15:14:16

Rick's auto used auto parts is a very good place to get used car parts,I learned through them by my wife, my 03 Chevy avalanche Z71 truck needed Air Flow sensor and my wife said let me call Rick's and see if they can work on it,I am in a wheelchair and I can't stand at all,I don't trust know one messing with my truck unless I knew you knew what you were doing,I have been mess over by so many people and it's hard for me to trust someone.so I took to Rick's and met Tiffany and she explained to me it will couple of days for the mechanic to put it on the machine and could I leave it.so couple of days went by and my wife said Tiffany called from Rick's and my truck was fixed.since that day I recommend Rick's mechanic to all .

Pertrell Clipper

08/15/2022 04:33:59

Rick's is good people , the staff is nice, friendly and professional, ,, I needed an alternator for my 01 ford explorer sport trac and the staff got my part in no time and checked to make sure that it would fit my truck.

Michael Chambers

07/13/2018 19:09:06

Address:	10005 State Hwy 45, Fort Smith, AR, United States
Phone:	+1 479-646-6733
Services:	Auto parts store
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 179 Reviews
ZIP Code:	72916
Open Hours:	8:00 AM - 5:30:00 PM

Friday		8:00 AM - 5:30:00 PM
Monday		8:00 AM - 5:30:00 PM
Sunday		Closed
Tuesday		8:00 AM - 5:30:00 PM
Saturday		Closed
Thursday		8:00 AM - 5:30:00 PM
Wednesday		8:00 AM - 5:30:00 PM

Rick's Used Auto Parts JunkYard in Fort Smith (AR)

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