The worst service ever. I couldn’t even schedule an appointment online, because their website sucks. I called to ask for help scheduling an appointment, but instead got hung up.
The worst service I've ever seen. Rude and didn't open on time. Had to make a appointment online which they didn't keep. Can't even keep their accounts straight.
Of course having your car towed is not a great experience but it’s their job and it’s no one’s fault but our own. With that being said, they were very helpful and professional. I was able to get my vehicle back with no problems.
Oddly this 5 star review is from an unwanted repossession. The driver showed up at 10:30 pm, we expected the repossession but obviously didn’t wanna lose our car. The driver was extremely polite, allowed us to get what things we would need immediately and also talked us through what he knew about the process including the address and company the car went to. Being 7 months pregnant the driver also made sure the car was in a safe position to recover what I needed to in that moment. I appreciate your kindness in such an unfortunate event and glad to know you made the almost 2 hour trek back safely!
My car for repossessed 😔 and unfortunately for me this is the company they use. They came in the middle of the night (which is fine) but I'm assuming the lack of being able to see what he was doing is the reason he absolutely drug my car across my driveway leaving deep scrapes and paint transfer. Then my key has been broke off my key fob for many months now but I've used the key fob and a pair of pliers to start it with no problem, I'm a delivery driver I start it all day long. But since they had no idea what they were doing and would not let me tell them how they completely broke the end of that key off and I could no longer start my car and had to go have a new key cut. I unfortunately don't have a lot of ground to stand on because the key was already broke but I just wanted to share my experience so hopefully maybe somebody can avoid it happening to them. The girl was downright not nice to me and there was no reason, I was absolutely polite and respectful as I could be.
Pennington Towing is very professional! They have always been appoint only, and always keep those that are made appropriately! Nicole and Philip are the best! They have always gone out of their way to be courteous and helpful with us and ensure we are satisfied. Of course, if your car is being repossessed, you will probably leave a negative, but don’t be upset with them, be upset with yourself for not making your payment. They do their jobs exceptionally well!
Our vehicle was repossessed which was expected, but the problem was we were told we would receive a letter in the mail first before the tow company would come, and we never did and this towing company never notified us when they had shown up and ended up taking a car seat from our autistic son and our carrier base from our baby with them, along with some documents we needed.
They have our car and won't give it back! We paid to get it back after towing it when it shouldn't have been towed in the first place. We have kids that have appointments and they could care less. This car is our only transportation! Then when they finally released the car it wouldn't go above 25mph, it wasn't doing that before they towed it so if you go through them you are crazy. The response to this review is false, roads were not icy today, sidewalks are but the roads weren't at the time and as far as taking the car back for them to look at I am not doing it. I don't trust them and don't think anyone else should either.
Philip Pennington was Nice and Very Smart, He made the Job He had to do as Smooth as He could and Showed Compassion and Wisdom to the Community that He Serves !! Thank you for Your Time!! I Would Trust Philip Pennington a Man that I just Met with My Life !!! He was Sraightforward and Spoke the Truth to Me and for Me that is a Straight Up Man !!! Someone You Would Call if You Ever Needed Help !!!
As a fellow tow truck operator I do not appreciate your driver of the ford flatbed not following the slow down move over law that is there to protect us
Leaving only one star only because zero is not an option! They have had my vehicle for over three weeks now and still no results. They ordered the wrong part twice in a row. When I call them no one answers the phone or calls back. When they answer the phone all I get is the runaround. I've been given five different days that my vehicle would be finished, still waiting.
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