This rating is based on customer reviews, inventory size, pricing, and service quality
Southside Wrecker & Towing in Fort Smith, AR scores well for fast response, courteous, professional drivers, careful handling of low or stuck vehicles, and mostly fair pricing; many repeat users note smooth, timely tows. Themes: strong customer service and short waits. Complaints: occasional high or shifting quotes, a claim of an impaired driver causing damage, and concerns about impound security and rudeness. Little info on parts inventory or yard organization. Overall: positive with a few red flags—90/100.
What clients say about Southside Wrecker & Towing in Fort Smith (AR)
This Tow Truck Company Owner responded to my first call at 7am, this morning. I jumped my car wheel over a big boulder in dark parking lot last night. My car was high centered on boulder. Owner/Driver for Tow Truck came to my residence, within the hour, picked me up, brought me back to where I had to leave my car, last night, hooked onto my front end, moved my car off of huge boulder, set my car down. Absolutely professional, fast, very courteous. They went ABOVE AND BEYOND, to get me to my car and off the rock. Made my week! Thank you guys, so very much!
Southside is amazing! They have a great price and go the extra mile to provide top notch professional service and have great attitudes while helping you!
Ran out of juice in my Cybertruck. Tesla said they couldn't get to us for at least 2 hours. These guys got here in less than 30 minutes! Super nice people and well priced. They were quick, friendly, and professional and really helped us out! We're not from the area so it's good to know there are such great people in Ft. Smith!
Best tow company ever. Got my dodge charger towed and with it sitting so low the guy did a awesome job making sure my car didnt rub putting it on the truck and taking it off. I will use them anytime. Very nice people, and very reasonable price. Thank you guys!!!
This gentleman that runs this business is excellent at what he does! He's quick, friendly, and professional. He's a guy that loves his work because he gets to have a direct hand in helping his community.
I would certainly recommend supporting this local business!!
My car got impounded because i was under false arrest and i found it was there on the side of the building and car unlocked i couldve easily took it but i dont want to get in more trouble than what im in which the car is mine but it got impounded so i didn't want to take it i left it just the way it was to prove how careless they are maybe they didn't want to lock it with the keys in it who knows it was late so maybe they didn't have the key to the fence where they keep cars, a script i had prescription for, suppolevly (misspelled) lying about who i am they thought i was my mom i proved that one though, and no insurance which im pretty sure there was unless insurance cancelled in the last couple of days
I am so late posting this BUT THESE GUYS ARE FANTASTIC,,,had to get Joe's SUV towed & he forgot & locked his car,,they waited till he got there and they were SO NICE ABOUT IT,,,PLUS THEY DID IT ON A FRIDAY NIGHT,,,THANK YOU SO MUCH,,need a wrecker CALL SOUTHSIDE!!!
THANK YOU so much Southside!! Stranded in the middle of Massard in 5pm traffic, and the owner came to the rescue so quickly and professionally! Hopefully I don't need to be towed again, but if I do someday, I'll be calling them for sure! Answered prayers!
These guys are outstanding. I had a medical issue and found myself in a massive ditch. They came to my aid QUICKLY, and they seemed to be extremely knowledgeable and experienced. Got me out of my mess quick without damaging my car. Hopefully I never need them again but I will recommend them to anyone I know and if I do need them again I’ll look no further then southside wrecker
I wouldn't use any other wrecker service unless I had to. The guys at Southside wrecker will get you taken care of and quickly also. Very professional..
Do not use this business. He takes advantage of you by charging out of this world high prices. He picked up my vehicle and only had it two hours. Charged $350
Very fast response to my initial call for a tow, Bruce worked with me to meet me at my home and to get my vehicle to the shop before they closed. Very professional!
I have called them twice now within the past 2 weeks with a box truck and 1 ton truck issues. Their service is quick, pricing is great and customer service is second to none. We will continue to use Southside for all our towing and wrecker needs in the River Valley. Thanks for the quick response and great customer service!
The owner was very polite and friendly on the phone. They were prompt to get to our location, the owner was the one who ran our call. Let me tell you I’ve never been happier to see another human being! Would definitely recommend the use of their service!!
03/12/21 Tow truck Driver was inebriated when he showed up to assist, then after stumbling around his truck trying to find the right tools he ended up damaging my vehicle. I would not recommend.
Others should take notes. Totally satisfied 100%. With the services provided. Very helpful, professional, And respectful. Once Again Thank You for rescuing "Damsel In Distress".
Called for a quote, quoted me $60. Told him I was calling around for quotes, no one else gave me as good a price so I call back. Quoted me $75 And when I told him he just quoted me $60, he said, “once you start calling around, prices go up.” Very rude and unprofessional.
5/5 for sure. I asked about how long it would take to get out to my house & 30 minutes later, he kept his word and showed up right on time. Very polite & professional. Would definitely use again if I had to!
This company is definitely a 5 star company! Anyone who knows me, knows I don’t get 5 stars to anyone! The man that came was so nice and respectful, the price was great, and he was fast! I would definitely recommend him and would use them again!!!
We was having car trouble and .Was wondering how we could get are car back to house with out a big price my husband called south side towing and was very pleased with the service and the hospitaly the tow guy and ..my husband talk the hole ..time take my car back to are house we differently be him again in future thanks from the Ragsdale family
He was prompt and genuine. Knew what he was doing and made sure my truck was tied down legally before accepting payment. Very knowledgeable of locations.
The men and women who represent Southside Wrecker is by far the most honest reasonable and trustworthy that I have ever been associated with or had the pleasures of knowing regarding the Wrecking services business they treat you like family not a money source so with that being said for all of your wrecking and Towing needs I strongly recommend calling the people at Southside Wrecker and Towing on Highway 271 to get the job done and to get the job done right
Bruce at Southside came through for me in a tough spot a few nights ago. I was a little overconfident in my old project car and decided to drive her home from work. Of course, after topping off the gas tank, the car wouldn't start. Apparently the starter had given up on me, and was doing more smoking than cranking. Not a good look next to a fuel pump. People stare.
I found Southside's number on Google, called and immediately got through. He told me it would take about 30 minutes to get to me, but it was closer to 20. When he got there, he took care in making sure my much loved/sometimes hated old ride was hooked up securely, and he hauled me and the car back to my office where I had left my more reliable daily car.
It was the first night I had gotten off work on time in a while, and I had made plans to have dinner and with my wife. I might've ended up divorced! (Maybe not straight to divorced... But whatever). Southside was quick, friendly, and careful with my car, and got me out of a bad situation and back on the road. Bruce is a super nice guy, and I'll only ever recommend them to anyone needing a tow.
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