Phillips Brothers Towing in
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Address:3717 Harold St, North Little Rock, AR, United States
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Rating:
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Phone:
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Methods of Payment:
- Credit cards
- Debit Cards
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Services:Towing service
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Website:
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Zip Code:72118
Working Time and Location
What clients say about Phillips Brothers Towing in North Little Rock (AR)
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My Harley broke down and they handled my tow no problem and it was stress free! Thank you
Oct 23, 2025 -
I had a flat and tow truck driver Adam called quickly to update on time of arrival. Very nice and friendly and kept me informed of everything I had questions about. I highly recommend this towing company they are the best with experience and the friendliest driver I’ve had. I will definitely use them again and ask for Adam!
Oct 21, 2025 -
Tucker he was the greatest driver, quick and fast and on time and very gentle with my kind we use him again for y’all service
Oct 19, 2025 -
Adam called me shortly after I called roadside service. He picked me up and towed my vehicle way sooner than the origional ETA. He was polite and professional and got me to were I needed to be. The service was excellent and he literally went the extra mile. I would definitely use this service again.
Oct 16, 2025 -
The driver that picked up my little miata was very friendly ! He kept me updated and made sure my car was safe. Pickup and delivery was very fast as well. I will definitely be using them again in the future :)
Oct 14, 2025 -
I was pretty upset that I got my car impounded here in North Little Rock, being that I live in Little Rock, but I’m glad that there is a worker there that is professional and knowledgeable about what is going on! She was very accurate and respectful with communication regarding the process of retrieving my car! Her name is Shelly, I believe! She understood my situation as she has been through the similar situation herself. She made me feel very comfortable about the situation even after telling me the outrageous prices that I had to pay. We shared a few laughs and I had a more clear understanding about what was going on! I had the feeling that she enjoys her job. A customer in distress like I was about my car being impounded and having very little money. Shelly is a very genuine and understanding soul. I believe she has the type of personality that is perfect for the position she has. She shows southern hospitality, genuine kindness, upmost respect, and helpfulness! I don’t want to have my car impounded again, but if I do, I would only like to speak to her, because I don’t think anyone else would communicate with me in the way she communicated with me! Please let her know that Jordan Long really appreciates her kindness that she exhibited in our conversation and I pray that she enjoys the new lavishly made car that her son bought for her! She deserves it!! I’d buy her another car if I could!! JUST BECAUSE!!! THANK YOU SHELLY!
Oct 12, 2025 -
Adam with Phillips towing was exceptional. Car trouble usually leaves me with severe anxiety however Adam was not just on time but early and provided quick prompt and professional assistance. This made a already stressful situation much easier.
Oct 10, 2025 -
I had a rough day as my windows were broken on my car and I needed it to be towed! Thank God they sent ADAM. He had me smiling and laughing which brightened my day! Thanks for coming so quick and for sending ADAM! He was amazing! Thanks for being light Adam
Oct 08, 2025 -
Tucker was on time very efficient and professional. He was thoughtful and reassuring while loading my SUBARU. I would definitely recommend Phillips Brothers Towing and I will be sure to ask for Tucker. He was a blessing.
Oct 07, 2025 -
My car broke down. Made 1 phone call to Phillips Brothers Towing and got a tow. The drivers name was Tucker and he was very helpful.. knowledgeable.. and professional!! That’s for the last minute tow and thank you for the outstanding service Phillips Brothers Towing!!!
Oct 05, 2025 -
Tucker was my tow driver, he was really good. Funny guy, good personality. Had me laughing the whole time. Hope if I ever need a tow again, I want him to show up
Sep 14, 2025 -
Tucker was simply amazing, best tow man I’ve met thus far. He arrived in like 15 minutes & handled my truck with care. Plus shared some helpful tips. Definitely turned my day around
Sep 14, 2025 -
I been dealing with them for 2/3 years now. I always have great service with them. Today Tucker took care of my car for me. I forgot my car keys and he even waited 40 mins on me to go back across town to get them. Awesome guy and great customer service from the phone to the tow truck. Thanks again
Sep 07, 2025 -
Disappointed and highly inconvenienced is the only way to describe my experience. I specifically asked for a tow onto a military installation. Notified them that they needed a Real ID and nobody with warrants. The person they sent was nice, I had no issues with the tow driver. But the equipment they sent to tow my vehicle had no license plates, registration, or insurance to gain access to the base. He was forced to drop my vehicle at the front gate due to these factors and did not have a Real ID to get a pass. I understand this is a unique situation, but don't accept a tow job when you can't fulfill the requirements. I wouldn't hire a horse jockey to fly a space shuttle.
Aug 19, 2025 -
I can't remember the guy's name that picked up my car. He was very tall and had tattoos out of the NLR office. He was very sweet, funny, professional, and made me feel comfortable releasing my car to him. He was gentle with my car and assured me that he will take car of my car. He was very quick. I will definitely be recommending this towing company to others! Thank you!!
Aug 13, 2025 -
Rating: 1 star Extremely frustrating experience with Shelley, the dispatch provider used through Progressive’s roadside assistance program - specifically Phillips Brothers Towing & Recovery. I was given an initial ETA of 45–75 minutes. The driver didn’t arrive for over 2 hours. During that time, I called dispatch multiple times and was repeatedly told the driver was nearly done or just minutes away. These updates were clearly false and appear to have been crafted to discourage complaints or escalation. I was also told that finding another provider would take 3–4 hours, which felt like a scare tactic to prevent me from seeking alternatives. Even more concerning, dispatch seemed to be misrepresenting their status back to Progressive, reporting that a driver was on the way when they clearly were not. The delay may have been unavoidable, but the lack of transparency caused unnecessary discomfort and lost time. I remained with the vehicle for over two hours in extreme heat, (100° F, reported to feel like 112° F, on July 23, 2025) unable to open more than one window due to the vehicle’s condition. Had I been told the accurate information and timing, I could have taken shelter nearby and stayed productive while waiting. Instead, I was misled and stranded in unsafe conditions. The driver, once he arrived, was excellent and professional. Unfortunately, the dispatch experience was not. Progressive has been informed of how this third-party provider is damaging the customer experience by providing misleading updates and failing to manage expectations honestly. Note - This was revised by AI but all sentiments, context, and details were provided by me and I believe this fully represents both the facts of the scenario and my experience.
Jul 23, 2025 -
My car was towed by Adam. He was on time, professional, respectful and polite. I usually don’t take the time to write reviews but his service was outstanding. Highly recommended Phillips Brothers Towing. Thank you Adam!
Jul 23, 2025 -
Was on my way home from work this morning & had a flat. My roadside assistance had Phillips Bros. come help me. One of their drivers named Adam called and told me he’d be there in 15 minutes & he was. Adam & Eddie were both professional & friendly. Once they realized my spare was flat they even went and aired it up for me. Once they got it changed they had me follow them to the air pump & they made sure it had enough air so it was safe for me to drive on. Adam reminded me to be safe & I assured him I was leaving there and going straight to buy another tire. I have to say, having a flat is bad. But the 2 of them definitely made the whole experience better. I enjoyed our conversation and appreciated their kindness. So once again ADAM & EDDIE, THANK YOU SO VERY MUCH! Today y’all are my heroes!!
Jul 15, 2025 -
TOP NOTCH customer service by “Robert” and “Lunchbox”! I didn’t even have to wait very long! They were kind enough to offer me a seat in their air conditioned truck on a very hot day!
Jul 09, 2025 -
Kc was amazing, he was at our house in 7 minutes to unlock our car. My granddaughter was locked in the car (with the air on). He helped keep her calm while getting the door unlocked. It took him less than 20 minutes to get it unlocked. Thank you so much!
Jul 06, 2025 -
This morning, I had a blowout on myway to work. Happy Tuesday! The tow arrived within 15 minutes of making the request (luck?). Adam with Phillips provided exceptional customer service, took my car to a tire shop, and then gave me a short ride to work! Without hesitation I would recommend this company (or at least Adam)!
Jul 01, 2025 -
Had an excellent experience with Phillips Brother Towing. Adam was outstanding—super professional, arrived quickly, and made the whole process smooth and stress-free. He treated my vehicle with care and took the time to explain everything clearly. If you ever need a tow, ask for Adam—you’ll be in great hands!
Jun 19, 2025 -
Adam was super fast and took care of my GR86. Even wrapped the hooks in cloth as to not scratch the vehicle. Thanks Adam for picking me up quickly and to the dealer safely.
Jun 11, 2025 -
Adam is a complete badass and took care of everything. He even offered to try and get my van started however he could rather than just tow it away. I highly recommend these folks. They work lightning fast and are incredibly professional
Jun 11, 2025 -
Very Grateful for the PBT! Adam was my towing “rescuer” and arrived earlier than estimated and with a great energy/attitude. Thankfully was also able to give me a lift back with my car with no complaint and good conversation. I don’t leave reviews often but I would highly recommend Adam with PBT, hopefully I don’t need the service again, but if I did, they would be the top on my list to call!
Jun 04, 2025 -
KC was the driver that picked us up! He was there within 15 mins of us filing our claim. By far the fastest tow truck driver I’ve ever worked with and incredibly friendly as well! If I could get KC every time, that would be a dream.
May 27, 2025 -
As hysterical as I was about my car probably being totaled and just hysterical period….the tow truck driver was there in maybe 15 minutes and super kind and soft spoken in my meltdown and calmly let me know what I needed to do from there. I went to the location to get my belongings and they were kind and helpful in my recurring meltdown as soon as I saw my car again. They helped me load my rental car and again had the patience to deal with me.
May 27, 2025 -
Bam Bam was absolutely amazing. He was incredibly friendly, professional, and made a stressful situation much easier to deal with. His customer service was top-notch! he arrived quickly, explained everything clearly, and handled my vehicle with great care. I truly appreciate his help and would definitely recommend him to anyone in need of towing services.
Apr 08, 2025 -
Bam Bam did a GREAT Bam job. He came out in the worst weather conditions and tackled the job
Apr 05, 2025 -
I got a flat tire on my way home and pulled in a gas station parking lot to wait for help. My roadside assistance provider connected me with Phillips Brothers Towing and while I was initially told the wait time could be up to 90 minutes, it was only about 40 minutes before someone came to help. I was helped by Bam Bam who was friendly and efficient with getting the flat tire removed and the spare put on. He even took the time to educate me on some parts for my tire that have been sitting untouched in my glove compartment for years. Overall, I am happy with the service I received and would recommend them if you need a flat tire changed.
Mar 26, 2025
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