The guy upfront is super racist and rude. He wouldn’t look at us or take our cash. Two items that would be $50 brand new they wanted $46 for. What a joke. They are just robbing people.
We were going regularly prices were high but we were finding the parts . The man upfront is racist and threatened to call police because we went to ask about rims we bought from them at least a credit but he automatically resorted to calling the police and defensive a crook he sold rims that were damaged our negligence but shouldn’t sell them . Not giving my money to this business very unprofessional .
I had found this place to have good prices up until last year when i decided to nab a couple of struts while there for other parts, I didn't have any concern that I might be wasting my time removing them. When I heard the price which was the same as new ones online, my heart sank. It was a hot day and i had used less than the appropriate tools to get them but i had to
leave the struts there because the guy would not come down to a reasonable price. Hopefully since this was around a year ago, things have improved.
There were way to many people there today. Stood in line for over 20 minutes and only 1 person was let in, 12 people ahead of me and 4 behind with just 1 check-in person. That was ridiculous, I left.
Elderly woman with white hair who was on the sales part of the yard got angry because I grabbed a mirror. She first complained and said “you and everyone else trying to save money only grabbing the mirror part” Said “it wasn’t in her system”. I simply asked “how is that the customers fault?” And she said you know what you can’t buy it then and refused to sell it to me. Horrible service. Also critiqued me for trying to save money only buying the mirror part when the housing for it was broken already so why would I buy that too?? Is that not also the point of buying used parts lady??? Harassing people for what specific parts they bought is never anything I’ve ran into at a junkyard before. Ridiculous behavior
Two dollar entry fees is not that bad, then you find out their part prices are HIGH!! $84 for a front fender, that I could get for $33 at another scrapyard. You want cheap, don't go here. Their parts are gold plated!!
First time at a pick n pull very friendly, but I was under the impression that if I paid w card I could get a refund as their posted up paper says “No Cash Refunds,Store Credit.” Very misleading, wouldn’t have used my last $50 on a tire when I would only get store credit back…. When they don’t have any other ones for my car.
My experience with Pick-n-Pull in Little Rock was fantastic, The Weeknd staff was extremely helpful, from the manager to the lady at the entrance window, they were extremely courteous, and knowledgeable about the inventory and the interchangeable year models. I am disabled, with a brain injury and kidney failure and with the heat really wouldn't be able to just walk around too much looking for the part I needed, but thanks to the knowledgeable and helpful staff I was able to go directly to the vehicle most likely to have it and remove it without wasting valuable time in the heat. Even felt that they were keeping an eye on me to ensure that I was physically ok. Thank you, they don't get paid extra to care, but they do anyway
They made me leave my part at the desk instead of letting me match it up if I found one. Which I didn't! So I went to get it and leave and they had thrown it away and the woman was rude as she could be and tried to say it wasn't her job to keep up with it! But I couldn't take it in! I didn't get any help!
Had a good experience with Heather on the phone today. I called to try to sell my car and only waited a couple minutes to speak to someone. I was asked some questions and given a quote. Pleasant, straight-forward experience.
I called to get a quote, spoke to lady named VERONICA . VERY FIRST THING I TOLD HER WAS THAT I DIDNT HAVE THE TITLE. SHE PROCEEDED TO HOLD ME HOSTAGE ON THE PHONE FOR WELL OVER 15 MINUTES, AND EVEN GAVE ME A QUOTE, THEN SAID TO ME, "BUT YOU HAVE TO HAVE THE TITLE". SHE WAS LIKE A ROBOT . WITH A WIRE LOOSE
Not only do they scam people into buying a "set of rims" that they have set out. Then when you realize that a total different rim is on the bottom they convince you that a total different set that's not even meant for your vehicle will fit, and if they don't come back in the morning for a refund because they didn’t wanna go the “refund route”. So as soon as you realize they wont fit they wont offer a refund but instead BAN you from the store.
That is the most unprofessional way of doing business ever. That is the owners words too. If you didn't want to do business that way please talk to your managers because that's what he said. I hope y'all lose business.
Prices have gone up and it makes no sense to break your back pulling parts off old vehicles when you can, most of the time, buy brand new from rockauto or used off fb marketplace for nearly the same price. They never have any wheelbarrows and if they do they’re busted up. Dixon road salvage yard has much better prices and it’s far cleaner, they just have less inventory.
Its a nice yard.. expect no mileage info on the list before people removed odometer… what if someone are interested to buy low mileage for the whole electric cord for the engine.. thats what I am looking for..
You get in for $1 and find and remove what you need. Pretty simple stuff. For what I got, the pricing was completely reasonable. Only been once, but plan on going again for sure. Take a wheel barrow or cart to carry your tools. It's a big lot and a 25 pound tool bag starts to add up fast when your walking across the lot.
How do I begin??? We arrived at this place. The tattooed lady at the window was Rude as hell. She acted like we had been there before and knew what to do. Every time we asked a question she got more rude. After being so rude she charged us $1 each to enter the property. I thought we were going inside an amusement park. She stamped our arms in case we wanted to re enter the park. There was no cotton candy or funnel cakes to be found. I am so unhappy I will not bring my children there again!!
So now they are charging a "core charge" for aluminum rims that was not included in the quoted price. The man at the register said they just changed prices Tuesday, which was the exact same thing they told the guy in front of me who they also quoted the wrong price to. And they want to charge an "environmental fee" on everything, including the lug nuts i was planning to get. They are playing games here now. Expect to pay much more than you are quoted.
The Yard itself was huge, and had tons of different vehicles to walk around and look at. Some of the people also walking the lot were interesting.
$1 entry fee and then whatever you pull is priced at the window when you leave. Bring your own tools, you’ll save money.
I hate to say this, but they never answer the phone and they are super super staffed. If you want to go, check the hours here on maps.
I wish i could give this place 0 stars for the rude way that lady handled herself at the front when i asked if they sold batteries( even tho online they show they do sale them they don't ). They never answer the phone and they are not even busy. i walked to the lot from my house 20 minutes to ask for the battery and this is the customer service you have please shut it down if you don't have the right people there to do the job right. nobody needs to be treated this way. GROW UP!!!!!!!! FYI: I definitely have video of some workers up there not answering the phone while the person calling is right Infront of them in line. Even while they just sit there and laugh at each other worst yard I've ever been to.
Great chance to find your part at a cheap price and learn how to pull it before installing it on your own vehicle. As long as there is supply of your car it's an awesome place. I can never seem to find Sedonas here for example but tons of Sonatas.
I used to pay $1 and sign in to go look for parts but the last 2 times ive been during business hours ive had to walk away due to rudeness from employees and go to the one on down the road. I still use this pick and pull but i only shop here after hours now. They have a parking spot in the woods beside the place and you can access from the back entrence for free and you get less hassel from employees this way. Would ONLY recommend shopping here after hours.
WORST EXPERIENCE EVER!!! I tried to pay to get into the place but the lady that was in the booth at the time had a real bad attitude with me. I was waiting for this gentleman to settle his bill collect his parts and go. After he had left I was next in line but she told me to step aside so that the next person to collect parts and leave could go before me even though I had been waiting there longer, and even then the people behind me got to go before I did. I can guarantee I will never be back there EVER again. It's an extremely shady place, so if your looking to be mistreated and shoved aside this is the place for u otherwise I would warn u to stay far away from this place.
A great place to go find parts for your vehicle. The staff is always helpful. I've never had any problems, and I've been going here for many years.
Sometimes you find what your looking for, and other times not so much. If it's not a part you have to have that day, check back later as they always have vehicles coming to the yard.
It's a lot cheaper than dealer parts or aftermarket parts. Save yourself some money, Pick-n-Pull the part yourself.
Wear boots and bring gloves. The $1 entry fee makes it not as painful when you go looking for a specific part and get to the car just to learn someone destroyed it in an effort to steal a headlight bulb. Hit or miss on finding what you need.
You have one employee who likes to wear a yellow vest that hates to make you money. apparently checking out at 5:04 pm is a no go even though I was willing to pay cash. Awful business concept becuase I had a wheelbarrow full of parts ready to pay and he continued to say how he would like to go home. he referred to it that this is like a casino once it is closed its closed. Thankfully a nice lady helped me and was willing to take my money so I can leave with the parts I needed. I hope his customer service improves so your business can make a better profit i was only attempting to check out not pull more parts after close.
I would love to give this place less than one star. They absolutely are not customer friendly even though all their advertisements that store hours are till 5 they close at 4:30 we're not allowed to get our part even though we still had 30 minutes to go pull one little part with two bolts. I would not recommend Pick-n-Pull to anybody at all, not even Satan himself.
$1 entry fee. They give you a printout of where you should find vehicles compatible with the part you're looking for. Seemed reasonably priced. Paid $9.49 for a seat switch that I could find online for the best price of $93.27. Tried it out in their parking area and it worked fine, though I could have exchanged it for credit if it didn't.
Customer service is very rude. If you call them they will let the phone ring and ring and if they do pick it up it is only to lay it on the counter and walk off. I could hear their conversations with guests. I sat there for 15 minutes and finally gave up. They never said a word just took the phone off the hook. Today I call and I get no answer. First part of the day busy signal. Surr they took phone off hook again. Anytime I have visited, the ladies in the shack are very rude. I would not recommend this place to anyone. You others who said that the cs was great need to raise your standards. They need us to survive. We don't need them. There are plenty of salvage yards. Call u pull it on Dixon road. That is good customer service. PickNPull should train there staff. Tell them to smile and greet their customers not just take you dollar and slap a stamp on your hand... will not go back. Good luck.
