If you send me to another shop to confirm a blown engine that's where I'll go without trying to give ya my biz. Especially when I already carried an old man back and forth to work multiple times while you try to figure out a broken ground. And it only took you 3 tries. I shoulda fixed it when I found the problem in 15 minutes but let you finish what you started
My client in Eureka towed her truck to this business for repair after it had been breaking down. It was clearly not running well, the idle was sputtering, and kept dying every time it was driven. They claimed to have run diagnostics and told my client it was fine. They charged her a tow fee and charged for the diagnostics. It broke down as she drove it home from the shop. They clearly do not care about quality service and do not do the job they are charging for. I would not recommend this business. Based on personal experience, I do not trust the integrity of this staff or quality of service at this establishment. Drive safe and take care. Dear Johnson Auto, you should do some quality control or just close up shop. Stop taking advantage of good people.
Great staff and fairly priced. A few months ago I had a family tragedy occur leading to my vehicle being parked too long at the eureka dollar general. Although the night manager at DG attempted to have JJ Tow my vehicle for reasons I was never given, they actually refused to do so and even informed the manger that Id been a long term resident & local customer for years. My Mother was enduring brain cancer surgery & I was in desperate need of compassion. Instead I got a ride back to DG to find my vehicle gone, the manager refused to speak to me & I discover that Backwoods had no issue removing my car, charging me an outrageous fee, and also refusing to communicate over a phone call... 'Text only' the process of receiving my car back as I scrambled to find a ride after dark in the winter weather. I explained that I would be draining my bank account in order to avoid the daily impound fee which backwoods promptly let me know was not their problem. I was also forced to produce my Title, drivers License , registration, proof and insurance and told to "stop crying" as I stood their worrying over my Mom's diagnosis. After I proved my legitimacy with all necessary paperwork and gave my remaining paycheck over to the owners I started my older model car I felt so small and embarrassed. My car malfunctioned directly after getting it out and I took it to Johnson's who repaired it with kindness and even offered to pray for my Mother. They remembered me as a customer and I'm very grateful for their understanding and quick response to the minor repairs. I no longer live in eureka springs as I'm caring for Mom now.
Great place wife and friends had a flat and they came changed tire and took tire to shop to repair and put it back on the vehicle.
Very reasonable on price
I recommend them totally!!!
While on vacation my check engine light came on, stopped by Johnson automotive and he stopped everything to come out and replace 2 coils and plugs for me. Great customer service! Thank you!
Just pulled into Eureka Springs to relax by the lake for a celebration and saw the flat tire. Google maps led me here to Johnson Automotive and they patched my tire and put it on for me in under 20 minutes. They said they have a mobile service as well if needed!
Just want to say I was traveling thru and had an issue with my hub c clip. These guys took care if me no questions ask in and out and I have to say never had such great service ever! There is amazing people here ......edit. had another issue same day.... hub on left side was was trashed as well. I purchased 1 and went back to their shop. They had it replaced in no time at all and was very reasonable on price. ...I can't express how much this shop helped me this weekend on my visit to Eureka springs ...... this place is amazing.
I am very pleased with Johnson's service and prices. The air went out in the Mustang, and it was just a relay switch that was loose, and they put it in properly and the air works fine. They didn't charge me for that. They could have easily charged me hundreds of dollars and I wouldn't have known. That is just one example of many through the years. Johnson's has taken care of every single car of mine and my friends for years now and never once have I had any problems with them.
Had a rear tire issue that could have been a wheel bearing. Called early on July 4th and they said they could look at it if I got it there quick. They diagnosed the issue as tire wear due to misalignment and said it would be fine to drive back to Alabama before getting the work done. Very personable, polite and professional.
Flat tire on vacation. They understood how this was going to mess our whole day up. They were very friendly, quick and extra fair on pricing. I felt like this is the mechanic I want to have all the time!
My mustang’s 4th gear went out. Johnson replaced the transmission, clutch, flywheel and clutch cable. Great work done quickly. Car is running beautifully.
Asked very specifically for a front end DIAGNOSTIC to be performed. I was called to be informed of a couple of minor issues I replied that I was out to supper and would get back with him immediately after. 20 minutes later I returned the call to tell him I was on the way to pick up the vehicle from the aforementioned DIAGNOSTIC appointment to find that they were already beginning the repairs that I had absolutely NEVER eluded to wanting in any way. I will never return or send friends STAY AWAY from these shisters. After you money at all costs!!!!
My mom and I were in eureka springs and had an issue with a gravel road ripping the bottom of the cover below the car and it was dragging the grounds, and they fixed us up in about 15 minutes and only charged us $20 to get us back on the road. Life savers! Great service and friendly folks 👍🏻
These people saved our vacation. They were so friendly and helpful on the phone when we drove up we did have to wait a little bit which was expected, but they were able to get us in and out very quickly. We had a shock that fell off and he was able to repair it and saved our trip! Recommend 100% over everybody else in this area would only trust them!!
Johnson Automotive saved our anniversary trip! My husband and I were on our way to a lovely dinner in downtown Eureka Springs when my little Soul hit a nail in the road; we made it to dinner, but the tire was totally flat by the time we got back outside. First thing the next morning (Saturday, and the day before we were supposed to head home), we limped my car to Johnson Automotive on a doughnut. The wonderful gentleman there patched it up quickly, and for a more than fair price. Thank you so much!
I’m here for Jeep Jam 2024, my 94 YJ blew out a front right brake caliper. I certainly didn’t have the tools needed to fix it with me. I live 3 hours away. I pulled in and spoke to Rob, he immediately let me know what issues I may have and checked to see if he could get the parts. Knowing we didn’t have access to everything that I might need, we decided to put it on the jacks and dig in. Fortunately, they were able to get the job done with what we had access to. Rob and his team got me back on the road at a reasonable price and offered insight on what I might need to do when I got home. I highly recommend this business! If you have car trouble? They will tell you exactly what they can do for ya. No BS! Thanks to Rob and his team, I was back to Jeep Jam in just a couple hours. Job well done fellas!
Had 2 low tires. They fixed one tire, but couldn't find the leak in the other so the tall guy who helped me out wasn't gonna charge me. I gave them a tip for their time spent. 4 stars only because it's cash only. Guys, if you're in Eureka Springs and need your car looked at, this place should be your first stop.
Had brake issues traveling through, he worked us in immediately. They did a great job and turned us around very quickly. Wish I had him closer to home!
We would highly recommend him to anyone needing any kind of automotive work!
We were visiting for the weekend from 300 miles away and at 2:30 on a Friday our brake caliper locked up and our vehicle would barely move. We were close to Johnson automotive and pulled in and even though they were busy they had it diagnosed and parts ordered within 30 minutes. No parts were available until the next morning and we were stuck until Mr. Casey said he would let us borrow one of his personal vehicles until our SUV was fixed. I was blown away. He didn't have to do that, but I was beyond grateful and it saved our entire trip. The next morning they had it running and we drove it home Sunday with no problems. Thank you so much!
While traveling in Eureka Springs , AR, lost all oil pressure on my miata nc. Coasted into hotel parking lot. At the suggestion of the hotel manager , I called Johnson Automotive first thing Monday morning. They had a tow service with a roll off truck and were prompt and professional when they picked it up. They took it to their shop and worked me in to a busy schedule and was ready by 2:00 pm that day. Very reasonable on cost. Highly recommend this shop to anyone traveling in Eureka Springs.
The mechanics at Johnson are great, and the owners are fantastic. They fit me in when my brakes were shot, and helped to diagnose my car when I needed their expertise. Their prices are very fair, and I trust them completely.
I am beyond grateful to this shop! My husband and I were visiting from Mississippi when our truck broke down. They had us up and running in 1 day. Our minds were blown at the compassion these fine people have. And not to mention how insanely affordable it was. We are very blessed to have met these amazing people. Thank you thank you thank you!!!!!! You are real life savers!
These guys do an amazing job. I have been going to them do to my car breaking down 4 times because of me. They are very professional, and they helped get my old Chevy Tracker up from a hill when I got in a wreck(that was out in the middle of nowhere).I am truly glad how awesome they are, and hope that they know how glad I am they have helped me.
Stellar business. Honest, fair, knowledgeable. These people always go beyond and above. I will never take my vehicles anywhere else. Thanks to Johnson Automotive, Petula will soon be going "Downtown...".
Julie Freeman
So thankful for this place! They drove to us and patched our tire, then replaced the damaged one back at their shop. Whole process was fast and they charged a great price. Charles in the office was great and Rob was really great fixing it.
I was in eureka springs for vacation with my wife when we experienced brake trouble. The owner stayed late on a Saturday night to walk me through getting a rock dislodged from my brakes. He spent almost 45 minutes getting me out of a jam and didn’t make a cent from it. He saved us from having to tow our car, stay another night, pay hundreds of dollars in repairs, and saved our trip. Thank you so much for bailing us out!
Great first experience! New to town and had an issue with our car! Called Charles who was extremely helpful, accommodating and got us taken care of quickly and effortlessly! So nice to have a great mechanic right here in our small town!!
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