Backwoods Towing & Recovery LLC in
Eureka Springs (AR)

Needed to have my camper moved by a certain day. Called before I went out of town for a week to assure they could do it. The dude said "yes" and told me to call him when I got back to set it up for that Monday or Tuesday. I called him when I got back on Saturday morning and he said that his schedule was at home and to call him by 5:00 to get it on the schedule. It was a few minutes after 5:00 but I did leave a voicemail and sent a few text messages letting them know that I would call back in the morning. Again, I called and left text messages to which I got no response at all. The next day, I sent a text message and asked them to PLEASE let me know something because if they weren't going to do what they said they could do, I needed to scramble and desperately find somebody else quickly. They FINALLY responded with "these things have to be planned out and can't just be done, and we have a very busy week!" I don't know how long it takes them to "plan" a tow, but I started trying to "plan" it with them nine days earlier! It worked out better for me anyway because I ended up getting it done by a place who charged me literally HALF of what they quoted me. Now, it's obvious that they pick and choose who they get to first (and I'm sure it's whoever they can make the most money on), but you would think that a decent business would be respectful enough to at least return a call or text to someone that had called them over a week earlier to make arrangements. They obviously do not need the business and that's wonderful for them, but it's really disheartening to read their posts putting down people of Eureka Springs, but when that's the way you do business you can't expect people to think too highly of you. I had used them once before and I have referred many people to them since, but you can bet that that will not be happening again! Do better!

Our group of 8 got stuck on a gravel road after a huge rainstorm and a technician arrived from backwoods quickly on a Sunday morning. We were so thankful so we could get home. Also, he was incredibly reasonably priced! Thanks so much for the help Backwoods towing and recovery!!

I got pulled over & went to jail but I asked the officer not to call the usual tow company & to use Backwoods towing. Patrick the owner was very understanding of my situation & was very cool about getting my car back to me at a very reasonable price. I hope anyone who goes through a similar situation understands, you have a choice in who tows your vehicle, even if you're being arrested, tell them up front to have Backwoods towing pick up your vehicle, their other tow company won't care about your situation & will basically steal your personal belongings by jacking up their price to unreasonable amounts & making you pay in full before you can even gets your things out of your car. Patrick at Backwoods towing will let you come get you personal property out of your own vehicle, & is very reasonable about his prices. He understands that people aren't rich & will make sure you're taken care of! That's the only tow company I'll use from now on, they can also help if you've locked your keys in your car. Great company owned by a good guy!

Amazing! Locked keys inside of car, 2nd time. I’ll learn my lesson one day I hope. Last place was pricey, especially for weekend, and can take a while. Not this place! Messaged them late on a Saturday night, 100% not expecting a reply back till the next day, if at all. Texted me back within 1 minute. And was here in 15 minutes. Super fast, friendly and very affordable! Will always use them for now on. (Hopefully not too much lol) & would recommend to anyone!!

I would give zero stars if I could. They never showed up. After 8 hours of consistent communication and promises of "just an hour or so" I gave up and called someone else. Wasted my entire day, because they couldn't just be honest and say they were too busy to take my business.

Backwoods Towing had his friend Michael who lives on Holiday Island at the present time come and help me because he was very close To my house. He was a very nice guy and sure helped me out in a pinch with a tow.

All I can say is, don't call anyone else. Don't call Randy's. They'll leave you stranded for 3 hours and give you excuses of why they arent there yet. Call This Guy He was there, they said 10 minutes, he was there in 5 minutes!!!! After we sat for 3 HOURS WAITING ON RANDYS TOWING!!! I SHOULD HAVE CALLED THESE GUYS FIRST!!! I highly recommend this company, very professional, very understanding, very fast. I repeat, do NOT call anyone else for a tow. Call these guys very, very professional and very helpful.!!!

I started my vacation with an unexpected setback—my car broke down on the side of a mountain in an unfamiliar area, with less-than-ideal weather conditions. It was a Friday evening, and after calling numerous mechanic shops, I quickly realized they were all closed. Thankfully, someone recommended Backwoods Towing, and I couldn’t be more grateful! Their team was incredibly helpful, guiding me to a mechanic who could take my car in immediately. Their communication was excellent, and I truly felt taken care of throughout the entire process. My car was safely delivered to the shop, repaired, and ready to go by the next morning! If you ever find yourself in need of a towing service, I highly recommend Backwoods Towing. Their professionalism and kindness turned a stressful situation into a manageable one. Thank you for going above and beyond!

My boyfriend and I got stuck near Black Bass Lake today trying to go visit a trail when the roads were wayyy too snowy for his Mazda 6 to make it back out. He came as soon as we could when we called him and even updated us a few times about how long it would take til he was there. The communication was great as well as the pricing. I’d never had to use a towing service before and was afraid of the cost but it wasn’t bad at all. He kept things light hearted and even made us laugh while doing a great job. I was grateful for the professionalism and communication. He really helped save our vacation! Will be getting some snow chains now 😂

These guys did a phenomenal job getting our parking area clear of ice and snow. Patrick was prompt, professional, and thorough. HIGHLY RECOMMENDED!!!

I had to let Jesus take the wheel. . He did. Of course. .🙏🏾🪶 then Backwoods Towing got the 4-wd 4runner out of the ditch-aka- almost the creek Without A Single Scratch. He made it look easy I Happily paid the fee presented .vs me trying -pumping with adrenaline/stress@ the moment- myself to lift a vehicle off of a creek boulder and risking damaging my gas tank & muffler and complete ass-end after trying myself with the work backhoe with chain and towing straps🚜 He got it done in 8 minutes. In 15 minutes I was driving the 4-runner I was borrowing from my pastor to work 10/10.

Absolutely would recommend. Drove an hour and a half to us at midnight because nobody else would. Got our car home safe and quickly. Amazing customer service and just a stand up guy (I think his name was Patrick not sure)

Quick response on a Sunday to a car in ditch here in Chain o Lakes. They showed true professionalism and competence in a risky spot to tow a car with perfect results. Fair pricing, too. We will keep their number handy up here.

What a beautiful couple! Super friendly, reliable, knowledgeable and FAIR prices! They came in an instant when a patron needed help with her car! I highly recommend this be your go to when in need! Their cards are proudly available in my restaurant for all to see. 🥰 Sandy & Pete The Herbal Medic's Crunch & Slurp in Eagle Rock

Top notch service!! They really went out of their way to help us. Picked us up, gave hotel recommendations that were near where our truck was being towed and dropped us off at the hotel. They offered to pick us up and take us to our truck the next morning. Don’t waste your time calling any other tow company. If they say they are coming, they are!!!

Fantastic company! Extreme respect for our motorcycle while loading it up. We broke down and they were not hesitant about helping. Went the extra mile and were great people. Would recommend them for all your towing needs but certainly for motorcycles. Thanks again!

Thank ya'll so much for retrieving my son's truck. Ya'll did an awesome job and are very affordable. I appreciate you so much. God Bless!! If you need a reliable, friendly tow or vehicle retrieval don't hesitate to call Backwoods Towing and Recovery!

Absolutely phenomenal customer service. They came to the rescue, last minute when me and my kiddos were stranded! They offer extremely affordable rates and are actually working for the customer. Definitely the best experience in the sticky situations.

Backwoods Towing was incredibly considerate. My husband was in a motorcycle accident. Instead of dragging it out like so many places do, they hooked it to a winch and walked it out. Also, Tessa was incredible about repeating instructions to me. I was very grateful for this since I was overwhelmed with my husband wrecking. I recommend Backwoods!!!

I have never needed a tow in my entire life, but I know for certain I will never find a tow as amazing as Backwoods Towing and Recovery ever again. My boyfriend and I were stuck in the middle of no where with 2 flat tires and zero knowledge of where we were. The minute I called Backwoods, they assured me it didn't matter how far out we were, they would get us. They even went as far as to personally call a tire shop for us, drop us off at our motel, and take the car to Quality Tire the next day. No other shops carried the tires we needed, and it was still a 20 minute drive. These guys didn't even charge us for the second tow we had to get! Truly wonderful people, I have never received such kindness from absolute strangers. We were so stressed about the money and whether we'd be able to go back home with or without tires. Thanks to Backwoods Towing, I can enjoy the rest of my vacation.

We have now used them twice - once for personal (helped w/battery and alternator) and for a business situation. After a late night private event on Beaver Lake, an employee's vehicle got stuck on a gravel incline. The crew was very professional, prompt, assisted with getting them out safely, and even gave tips & tricks for different settings on their car to help in the future. At the end of a 14 hour day, it was a relief to know we were in good hands and all would be well. THANK YOU!

Professional service, went above and beyond! Great communication (including texts when the cell service was so weak), gave us not only a ride to repair place, but also offered to get us to our hotel if we needed it. VERY Impressed (and I say this from someone who used to work in the field).

Patrick was very professional and fast. He went above and beyond for me. Very happy and grateful for Backwoods Towing! 🙏🏼

Very fast and efficient service. Was in a tight spot, and called every locksmith near me. Backwoods towing showed up within 40 minutes of our phone call and saved the night. Price was beyond reasonable, far less than I was expecting. Grateful for this service, definitely recommend!!!

I lost my key to my motorcycle while on vacation and had to have it towed. Not only did this company tow and store my motorcycle until we could get back and take it home (we were 600 miles away), but they got a locksmith who could unlock the storage compartment and locate my spare key. They truly care about their customers and go above and beyond in a very professional manner. I would recommend them to everyone.

Mr. Patrick and his son helped me move my beloved tiny home! He was the only one in Carroll County that was not trying to charge me an arm and a leg! I had a tight time crunch- and he was able to fit me in his schedule in a very timely manner! They were extremely genuine when helping me! I was nervous, but they made me feel very comfortable! I am so grateful I was able to call on Patrick at Backwoods Towing to move my tiny home. He did a fantastic job! I couldn’t be happier that I know who to call now when I am in a bind. Thank you so much Mr. Patrick for helping my daughter and I with our tiny home!

Backwoods is the absolute best local wrecker and recovery service. Quick response and friendly, professional service. Best rates around and believe me, I looked everywhere. Glad they were there. Good people doing good work!