What clients say about Randy's Towing & Trucking, Inc. in Berryville (AR)
I slide down a driveway and Randy’s towing answered the call and the 2 men came to the rescue and got my semi pulled from out of the sheet of ice. The different route they gave me helped me out a lot and I was able to get to a safe destination before the weather progressed further. Thank you so much!
Called them for our State Farm customer from Malvern Arkansas and they went out immediately with no question!! When it comes to helping a stranded elderly, they put their hearts above immediate payment!!! Hats off to you Randy’s Towing!!!
EXCELLENT! I had an encounter with a deer on 62 just west of Berryville. I was hoping to drive the car home but the car had other ideas. I called AAA and they set me up with Randy's Towing but warned that there could be a 45 minute wait. Within seconds of hanging up with AAA, Chase from Randy's Towing called and said he was on his way. He arrived about nine minutes later, put my wounded car on his flatbed and delivered it--and me--to my driveway. I could not be happier with the service. Chase was professional, knowledgeable and friendly and I'm very pleased that AAA let me select Randy's Towing to take my car to the body shop for repairs. Randy's Towing is now on my speed dial.
Was pleasantly surprised at how quickly and efficiently they got my big-ass van loaded and out to Bentonville on a Friday late-afternoon. Chris the driver was very professional and even followed up to keep me informed.
They dumped a bucket of road gravel, glass, and car pieces directly into my drivers seat after I was in an accident. Not cool.
Edit: I’m not disagreeing with the practice, but DIRECTLY into the drivers seat, without missing? Come on. And I’m buying it back and fixing it
Chase came and saved our butts from the crescent hotel in eureka springs. He took us all the way back to Fayetteville and it was a super cozy and safe ride. 5/5!
My brother was broke down at harter house. He was sitting here for an hour. Needed a ride. I showed up so in total. I've been sitting here 2 hours. So we was sitting here for 3 hours now, and they'd never showed up, ended app going to the wrong place and sat here longer, and he still never showed app canceled service for failure. To provide customer service and lie it about the time Estimate.
Chris helped us out Saturday night. We found ourselves lost down a back road stuck on a sheet of ice and after panicking for a short amount of time Chris showed up to save the day and managed to keep things light and professional. 10/10 service.
Can't say enough about how professional yet friendly and helpful these guys are! Standing in a parking lot dazed and likely in mild shock, the guys at Randy's helped me clean out my totaled vehicle, and even picked up a cup full of quarters that had dumped on the ground. My only regret is that I live out of state and (hopefully) won't need their services again.
I mean, I hope to never need another unexpected tow but if I do, I'll be calling Randy's! Everyone I spoke with was so nice and explained things better than my own insurance. I also asked questions way outside their expertise and they were so helpful! I was paranoid, not from around here, and worried about my dog back at my airbnb and felt better after we spoke and even better after they took great care of us. Thank you!
We had Chris come out to ES to tow our vehicle, which was in a very difficult spot to get to. Chris went above and beyond, was helpful and friendly, very patient. Give Chris a raise!! I wouldnt hesitate to use Randy’s again.
Payton helped my friends and I get from Eureka Springs Arkansas to Tulsa Oklahoma, as our car unexpectedly broke down during our day trip. He immediately treated us with incredible hospitality, maintained wonderful conversation, and even sang some songs with us while we drove through a severe thunderstorm. We eventually fell under a tornado warning and had tornado reports around us, but Payton remained calm, reassured us, and drove us safely through storm. (We were in the middle of nowhere with absolutely no shelter options) Payton displayed extensive driving skill through some of the more flooded areas and remained alert through the whole drive. Oklahoma storms are unpredictable and no joke but you would’ve thought Payton was a native Okie the way he handled things!
Went out to start my car this morning so it would be warm for my grandmother as we were going out to lunch and the car locked me out with the keys inside. Even on a Saturday afternoon Randy's came out, was quick, and very friendly. I appreciate the help! Thank you!
Quick and clean. Great service ! 210% recommend. Took great care of me and my vehicle when using a AAA tow. Cody was absolutely amazing. Need to give him a raise he deserves it!!
I was informed immediately that the driver was on his way to another call and he would be with me as soon as possible. I expected it would be hours. Sorry to say I had to rush to prep my vehicle. Very timely. Great driver. Very friendly. I don't ever want to need them again but if I do I know who I will always call. Thanks to all of them
My experience was horrible. These guys charged me , 250$ for 12 hrs. And another 75$ to have someone come take the money. It was 12:15 am on a Friday. What a scam.
Very skilled operators! Very responsive and knowledgeable about what they are doing and got me out of a really bad spot. They will be the only tow truck I’ll be using in Carroll county from now on
Very nice people! Very helpful! Their yard is safe from theft also, a definite plus! They are in my contacts list, just in case I need towing in that area.
They've always been good to me as a customer. Sometimes it takes them a while to get there but they cover a pretty large area. They're very good about working with you!
Randy's was quick and very reasonable. I was stuck on the side of a hill and called triple A who would not respond. So I called Randy's and they responded in 30 min and was able to get my truck up the hol with no damage to my vehicle. Thanks guys!
Wow. What a great experience! I can't believe I forgot the attendant's name, because he was awesome. Very professional, yet also warm & friendly. (He was here approx 3:15pm 7/20/20, 2005 Trailblazer, if that helps identify him).
Our situation was not easy. He had to improvise and he was out in 95 degree weather, yet he never showed any frustration and was super nice to my elderly mother, who owns the car. I will now only use Randy's for any towing or other roadside service. Thank you for making a smart hire.
They got to me quickly and the operator was skilled. Despite that I have two minor issues. Driver could not give me a ride due to Covid. I understand but come on, I'm calling a tow truck I need a ride. Really. ? Second, the operator was not personable at all. In fact he seemed annoyed at having me use his service. He didnt lighten up until I gave him a ten + dollar tip. All and all not a bad experience but maybe next time y'all could give me a reach around with the service after all I'm the one being towed.
Website
