JUNK Brands in
Bentonville (AR)

fun product and a neat headquarter to check out. nothing crazy but the staff is great and welcoming to fans of the product. I just happened to be in town for work and found out they operate from here.

This company has the worst customer service ever. Do not buy from them.

Terrible service. Been waiting a week for an order that should have shipped overnight. Either this company is extremely incompetent, or they dont know how to function or scale appropriately.

This place is horrible. Finally get a day off of work that actually fits their horrible hours, only to drive 50 min to find they are closed for construction! Absolutely ridiculous business. Find a different brand, don't waste your time or money!

Store is not open on weekends which is weird, so anyway drove all the way there to the store and said was closed for construction but didn't inform online such a waste of time!

This company has to be the worst customer experience I have ever had. Placed an order on Jul 21, 25, says it will ship by Jul 25, 25. Well, it’s now Jul 31st, 25 and nothing. I have sent emails, left messages, ABSOLUTELY ZERO response from the company. Frankly, they need to be investigated for fraud. Do not order from this company, there are better, cheaper, and much more experienced companies doing a way better job. JUNK Brands should be ashamed of themselves for how they conduct business.

Love these headbands! They are a lifesaver on stage and under hats.

Love the fit, wear and designs. Absolutely keeps the sweat back when cycling or working in the yard. They stay put when just wearing to hold back the fly-aways on a casual day. Hardest part is deciding on the next design to pick up.

Quite possibly the worst experience I have ever had making a purchase. A quick timeline for you: 4/21 - I made an online purchase of two headbands. I was charged 39.55, but received no confirmation email or text, no order number, no shipping updates. The site said it would ship within 48 hours so I used my address at the time rather than what my address would be changing to on 5/1, expecting a routine normal delivery. 4/23-25 - Becoming concerned that I still had not received confirmation, I made several attempts to contact JUNK via web form and phone call. No one ever answered, I left voicemails, nothing. 4/27 - I commented on a JUNK facebook post about my issues complaining that this seemed like a scam business. 4/28 - I received a response on the facebook post apologizing and stating they would upgrade my shipping to 2 day express. I responded that I was in the process of moving and needed to update the delivery address. I did not receive a response to that, nor an order number or confirmation once again. 5/1 - I got a text from FedEx stating that the package had shipped. I went into the FedEx website and changed the delivery to a hold at a FedEx location so it wouldn't be delivered to my old address. 5/5 - I get a text from FedEx stating that my package will be delivered to the hold location (Dollar General) by 5pm. I keep an eye on the tracking all day expecting the delivery. I get no further notifications. I notice that at about 3pm the delivery status changes from "Out for delivery" back to "In Transit." This is the last update I get from the Fed Ex tracking system. 5-6 to 5-11 - I make multiple attempts to contact FedEx customer support, with three separate agents telling me the package has been delivered to DG. I call DG and it's not there. I physically go to DG to check for myself, and it's not there. 5-12 - I finally get a FedEx agent who is not an idiot and opens an investigation into the shipment. After a few hours he tells me the package was dropped off and scanned out at DG around 1pm 5-6 by the FedEx Express driver. It was then picked back up and scanned in by a different FedEx Ground driver at 3pm. I received no notifications during this time so had no chance to know to go pick it up. The agent contacts the local FedEx sort facility in Mansfield. The local facility contacts me and says the shipment was picked up from DG by FedEx Ground and should be at their facility. She says they will send the shipment back to DG ASAP, and that it's not an option for me to change the delivery address to my new home. 5-14 - The local FedEx facility calls me again to tell me that the package is lost and there is nothing I can do. I need to have the shipper file a claim for a lost package and/or reship a new order. Judging from my experience with JUNK brands so far, I am not optimistic either of those things will happen.

Stopped in the store this noon and picked up 10 headbands. Wear these every day when walking my dogs. Love the designs and material. Super nice guy working the front desk. Thanks Junk Brands! Kris of Kansas City

Really cool and cute headbands. The reason i bought one was for work specifically and this is my first time buy here. I wasn't vibing with the one I chose, so I reached out to the company via email inquiring about a return, as there isn't a link on their website. It's been a few days since and I've yet to receive acknowledgement. Seems like a cool company, but it feels as tho my $20 wasn't put towards something I can fully enjoy and feel satisfied having

I absolutely love JUNK Brand headbands! While they are on the pricier side, averaging around $18 each, the quality is exceptional. Unlike other headbands that wrinkle, pill, or lose their shape, these hold up beautifully. I have a small head, and the "one size fits all" truly fits me well. They’re stretchy, incredibly soft, breathable, absorbent, and stay in place. My favorite is the "Bing Bang Lite" design, which offers wide coverage across the forehead and tapers in the back for a comfortable fit. With so many fun styles to choose from, you’ll have a hard time picking just one!

The amount of headbands I have is ridiculous (is it though?) I probably have closer to 60 headbands, ear warmers, and now scrunchies. The quality is amazing. The Big Bang lites are my absolute favorite and have gotten me through a lot of workouts including row marathons. The ear warmers are amazing. Being in the Windy City and -20 degree weather, my ears are always warm. The scrunchies are great as well. 10/10 recommend

I love these headbands, they actually stay put all day and I don't have to readjust 100 times throughout the day. And better yet they don't give me a headache.

I try to shop local, but this is probably the worst business in northwest Arkansas from a customer service standpoint. Dont bother shopping here because they are never open and they will never answer the phone. Place an online order and pick it up at the site? Bad idea because, again, they are never here. I've been given 3 different operating times and none of them are right. How are they still in business?

Less than a great experience. Processing was slow. Shipping is taking a long long time. When I inquired about a possible refund, they simply said USPS is a separate company, and they wont even look into it. The fact that they don't take responsibility for making sure their customers get the product that we paid for is a red flag for me. Companies that care about their brand and customers would take the time to address the concern instead of denying responsibility. I like their bands, but after this experience I will not purchase from JUNK Brands again.

This company is without a doubt one of the worst managed businesses I have ever dealt with. I’ve been trying to contact them for nearly 2 weeks by their phone number to ask if they’re brick and mortar location has opened up again, and if so, ask some questions about availability in store of a certain headband on their website. They have never once answered their phone, never responded to a voicemail I have left, nor have they responded to the email I submitted under their customer service page online. It wasn’t until I decided to leave a comment on one of their Instagram posts before anyone ever decided to respond, and they did so by direct message on Instagram. They were nice enough to tell me that their brick and mortar store is open and gave me a link to their Instagram page, but never once took accountability of the fact they refused to respond via customer their service channels they provide on their website. I noticed they took my original comment I had left on their post down and decided to ask them if this meant they rectified the situation going forward or if they’re just trying to save face on their social media, to which, of course they never responded (even though I can see that they’ve read my messages). They refuse to answer any message, and they’re now stalking my Instagram (yeah, I have the screenshots on that). Maybe they should redirect their social media team to answering phone calls and customer service inquiries. Seems like they have enough downtime.

Took a chance. Ordered four different ones. Love how comfortable and lightweight these things are. I live in south central FL so, these bands get put to the test outside. They soak up the sweat, fit perfectly and it's like you're not even wearing anything on your head. Will definitely be ordering more in the near future. You guys ROCK!!!?

I ordered three Junk Brand headbands on 1/1/23. On 1/13/23, I reached out to customer service to check on the status. Today, 20 days later and I have received ZERO feedback on it’s status. This is the poorest customer service I have received on any internet purchased product. This is my first and last time buying Junk Brand products.

Great products, slowest shipping of any company I’ve ever dealt with. I’ve received custom made products from China faster than supposedly “in stock, ready to ship” items from Junk brands. Junk definitely describes your customer service.

I had ordered my kids these head bands due to both my boys playing sports and the first round of the head bands took awhile to come in but were a decent product when arrived. I then made an order of these head bands during the cyber Monday/black Friday deal, I ordered a total of eight this time. I waited patiently due to the last order taking awhile but was understanding that maybe the holidays slowed them down even more. As of today(12/19/2022) I reached out to them to see where my order is and I got USPS must of lost them, I under stand things happen. There resolution was full refund or resend order (wont receive until after Christmas ) also they said they would wave the 2 day shipping fee and I could reorder, but only one of the eight items I original ordered was available at a higher price point because they are no longer on sale.

I own almost enough of them for every day of the year... Soon enough I shall have them all. I love them, they stay in place and have so many fun ones to choose from. I get compliments on them all the time. Customer service is also absolutely fantastic. Literally, super responsive and helpful!

I've been buying headbands for years from Junk and recently they have started using less material. For a comparison, the picture below shows one of the headbands I originally bought v. one I bought just recently. This is too small for my bigger head. Not sure why you're cutting corners all of a sudden, but I will not purchase from here again.

Always enjoy my Junk headbands! They feel and look great! However, I wish they had a location at the Pinnacle Hills Promenade in Rogers.

Ordered back in April never received my order. Cute headbands but I will not order from or recommend them to anyone. I asked for a refund and did get it.

I have been a huge fan of these headbands for a while (and I mean obsessed)! They are good quality and they actually stay on your head the whole day. I love how there are a million different patterns and designs to choose from. I have been completely blown away with the company’s customer service. Thank you Teddi for your amazing hospitality. One happy girl here!!

These headbands are AMAZING! I keep ordering more! Great quality and fit, plus super cool designs and standard colors! Plus, they always seem to ship same day, and arrive 2 business days later!! LOVE LOVE LOVE