These guys were so bad I had to call 911. Read on...
It looked like there was dried blood on the floor, and the chairs had so many stains that it was laughable. This place was so gross. It could've been the scene from some horror movie!
The police department needs to reconsider sending business here. They are not doing the taxpayer any favors! They are effectively sending people who have just been in horrible traumatizing car accidents to a horrible place to deal with nasty people.
This is one of the most disgusting and vile places I have ever been to in my life. I literally went home and changed my clothes and took a shower because their waiting room felt so disgusting it made my skin crawl.
The people were extremely rude to me and extremely bureaucratic and obnoxious.
They would not let me see my car, which had been towed their after I had a bad accident (I rode to the hospital in an ambulance and the police arranged towing), even though I brought the registration and my drivers license, these jokers cited expired tabs as a reason. I called my insurance agent and he said they probably just wanted an excuse to keep my car on their lot so they could keep racking up daily fees at like $200/day. In the end, I ended up calling the police to come. They should not have kept from a car that I still legally own and has no loan! It's my property! I was just trying to get the belongings out of my car.
they stole items from my truck this much they bad i call couple times they say we will call you back and they never did so my items gone.. plus I have dashcam in my truck record 24/7 and live but the towing guy face down my camera that I don't see what he's doing..
Got stranded off the freeway within hours my car got towed,could not pick up my car right away due to being behind on my rent Nasty customer service;rude,they make you feel like you owe them something,you can’t be upset while being there or else you get kicked out the facility Won’t accept any responsibility if your car gets damaged! Which they did damaged my vehicle They need their towing license revoked how can this thief’s still be in service??
They took very long to get my motorcycle out. They didn’t seem so friendly either. I appreciate them doing their job, however there was more complaints of them taking long.
All the folks at Western Towing were a pleasure to do business with. A big shout out to "all the ladies" at the front desk for being so kind....not to forget Cyle for his professionalism and helpfulness. Thanks for taking care of my car!
Western Towing left my car in the middle of the street 2 days before the scheduled time of arrival. Police were called by neighbors. Do not trust this towing company.
My truck was towed to Western Towing after an accident. I went and paid 575 dollars to retrieve truck. Paid all fees and storage so they moved truck to where I could have truck picked up by another tow truck and taken home. We'll I ordered another tow truck to pick it up but was called the next day and told that tow truck broke down and wasn't able to get it the night I requested. They went there the next morning and was told it had been towed by another tow company and impounded again! Was never warned that could and would happen the other tow company is now charging me another 500 plus for storage and tow fees! Bullshit! Legalized car theft and the government is definatly getting a cut somewhere to allow it to happen!
Anyone have a working phone number for this company?!?! Car was towed here after an accident and I cant get ahold of anyone to release it to my Insurance company.
Thieves work here! They stole our phone, cut our amp and speaker but it was partially bolted down so they couldn’t get it entirely out. They are absolutely awful! If I could give 0 stars I can. They tried to strip our vehicle of some parts
My car was towed here early Sunday morning, I picked it up today. Everything was fine until they pulled my car out with a forklift type machine. The guy Cyle pulled to the front, as he was dropping my car, the forklift got stuck on my guard/bumper and pulled my bumper off on the driver side. I’m yelling about my bumper and tells me to stop yelling at him or he’ll take my car back!! Like how you mad at me because you’re destroying MY car?! He did tell me to take pictures and to go back into the office to file a damage report, which I did. As I’m talking clerk about what happened, she was irritated that I wanted to file a report. As I’m writing the report, Cyle walks into the office and tells them what happened and one the clerks was like ‘Oh Well’!! What do you mean ‘oh well’?! She took the repot and was like ok, I had to ask for a copy of the report!! I was then told the manager will reach, not today, but they will eventually once the manager reviews what happened!! What is there to review?! What does ‘eventually’ mean?! I’m hoping I have a better experience with the manager, but I’m not confident that will happen. When dealing with them PLEASE inspect your car!’
1 star would be an overstatement. They pull all the tricks to delay releasing a vehicle. They will transfer you 5 times before you get to the "right" person, and then they will deliberately give you wrong information for documentation needed for vehicle release. Stay away from this shady people
If you got towed today at the stadium and this is one of the companies. Just want to remind you that you can legally request your vehicle back. They have to release it as payment is a civil matter and they cant hold your vehicle for ransom. If they refuse request PD out legally they have to release the vehicle dont let them tell you otherwise nor Glendale PD. Look up the laws
This company and Sam in their office did the absolute minimum to provide customer service. As a result they kept my theft recovery information until after they closed to charge me 2x days of storage fees.
On 7/28/25 am, I came to pick up my property inside Western Union towing and they told me, at first 15 minutes to get all my property inside my car and by the time we got to my car and they told me, all I have is 8 minutes left, so me and my wife, rushed to get our property inside the car and we felt like a dog rushing to get Our property and was more than a wheel barrow that you have outside the gate. My point is, if you rushed your client to pickup property then you guys need to help but not rushing your client like a dog. One of your guys helped us but it wasn't enough!
I don't know how they got the stolen recovery but they did and charged for it. So my friends truck got stolen and these mfrs stole the truck by charging to get it back . The nerve of this place , I would recommend these people... Oh and while I was there ppd was there and they told me that they wouldn't pay them either.
They towed my grandfathers truck which is fine, we had the money and more to get the truck back. My grandfather is in his 80s and they gave him the run around for 6 hours to get his truck back all because it’s in his LLCs name and he’s thousands of miles away from his home town visiting. Doing your job and abusing your power aren’t synonyms. Seeing old people just trying to rectify their mistake and then taking advantage and making it harder to make a profit is evil. He had all documentation and we even had to call the cops just to get his truck back that he OWNS. Please be careful to never get towed by this company.
This shout out is specifically for the desk lady Corina- she was so friendly and helpful regardless of how busy she was. She’s a keeper! I wish there was more workers in this industry as helpful as her.
Very nice people to work with. I recommend their services. They respinded quickly to the scene of my accident where the driver that turned left in front of me was found 100% at fault thus totallung my SUV. I'm very sad to lose it.... Western Towing helped me when i went to get my personal items from my SUV with supplying a wheelbarrel and had empathy for my circumstances. Also has Saturday hours 8-12 noon.
Great service. Corina was very helpful and knowledgeable. The gentleman that took us to retrieve our belongings from our wrecked vehicle was helpful and friendly. Pleasant, easy experience in the middle of an inconvenient situation. Thanks guys!
These guys are AMAZING!!! I will NEVER use another company again!! They handled my two cars with so much care and precision, it was incredible. The two drivers were so nice and informative. They didn’t rush the job and made sure everything was done to perfection.
The receptionist was super sweet and also very informative. First rate operation
Please always keep an eye on your vehicle and do not let these people touch it. My vehicle got towed ILLEGALLY after some random officer waited approximately 20 minutes before calling it in. I showed up having to pay $600+ to get it out, three other people were here too at the same time as me, and one guy had to pay to get 4 cars out that the PD towed. It’s such a scam and the police department needs to do better
There is no indoor wait area, just two wooden benches to sit on outside, a cute little porta potty, and should I even mention the receptionist? Full face of literal pink glitter makeup, I don’t even know how many crystal studs, and the only look I got was glares. No smile, nothing. She looked like that was the last place on earth she wanted to be. Rude, insolent, and honestly just spoke like it was by the book.
Oh and then my car, completely destroyed. The whole ignition panel was torn out, pieces on the floor, paint scratched off, etc. I’m mad at the ignition alone, it wasn’t lightly damaged, the whole thing was torn out. I had to “file a damage claim” and was told someone would reach out in 24-48 business hours about it. Great I still had to pay you $600+ for a vehicle YOU destroyed? Wonderful.
This place sucks, it’s a scam, and the police department needs to be better. Shame on them for contracting with such a shoddy service
F.Y.I. IF YOU GET YOUR VEHICLE OUT OF THE IMPOUND WITHIN THE FIRST 12 HOURS AFTER IT WAS TOWED, YOU ONLY HAVE TO PAY THE TOWING FEE (104.00) . AFTER THAT THEY START CHARGING YOU LIKE 50.00 A DAY. Of course they don't tell you this becuz they want more money obviously. They have a contract with the Peoria Police Dept. So they tow alot of cars. Hope this helps someone!! Drive safe!!
They broke the front end during towing! I forgot my lic. & reg. on a Friday, went back on Monday and they "claimed" they didn't have it. Cost me $30 for duplicates. But they have legal working for them, not much I could do!
ASK FOR GABBY SHE GAVE THIS PLACE 5Star Customer Service; THE SAVING GRACE FOR 2 STARS.
MAKE SURE YOU HAVE •ID & Registration & under your NAME ! Maybe ur citation/Tow Repor If not your gonna need a signed and motorized letter giving permission thanks to Rob was also awesome in helping me get my wallet from the car. She definitely was kind patient and not rude for the start like Corina. Customer service is beyond bad was on hold for 15 minutes arrived to the location before I could even get an answer on the phone.
Western Towing definitely showed me a lot of respect and they allowed me to take all my property as long as I showed my registration and they treated me with so much respect and with so much laugh laughter and care I felt as though I was family with them they were happy to deal with me and I would recommend them to anybody sorry anyone
Got my car back from them with a dead battery, and all kinds of electrical probables including AC not working. Found a blown fuse that fixed everything and went about buying a new battery when AutoZone noticed the battery in my car wasn’t the one in their system. This place apparently replaced my Duralast gold battery with a cheap Duracell from Walmart and blew my fuse in the process. This place is straight trash. And to think they’re the go to for Glendale PD. Apparently they have little to no integrity!!
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