What clients say about O'Reilly Auto Parts in Parker (AZ)
Every-time I went (past tense), there would be 2 guys talking to each other, caring less about the outside world. I guess I'm so used to crappy customer service, that I don't even expect them to help me anymore, but an acknowledgement, or simple hello would go a long way. I get it, it's not your dream job, welcome to the world, so until you find it, and since you're already there, why not just go along with it, and do your job, show some pride.
I had a fantastic experience at O’Reilly Auto Parts in Parker thanks to Joe, the manager, and Kathy. Joe went above and beyond to help me out—he was incredibly knowledgeable, patient, and diligent in making sure I had exactly what I needed while working on my vehicle. His level of customer service truly stood out.
When I had to come back for additional help, Kathy was just as amazing. She was friendly, professional, and extremely helpful. Both Joe and Kathy made the entire experience smooth and stress-free.
As an owner in the industry myself, I was genuinely impressed. These two are absolute rock stars and a real asset to the store. They absolutely deserve recognition—and a raise. I would hire them in a minute.
It’s nice to have a familiar brand name parts store in a small town in the desert. I usually have amazing experiences at O’Reillys.
This shopping experience would be different from my usual shopping experiences at O’Reillys. The young man who helped me seemed to want to walk around everywhere with me in the store, and I’m not sure that they provide that level of service to everyone who enters. He didn’t know what a one-man brake bleeder was, when I asked for it. He guided me to a siphon, which would help with removing brake fluid from the master cylinder, but it wasn’t what I needed for bleeding the brakes at the wheels.
When I started to describe what I needed, he guided me to opaque black tubing sold in packages. I also asked for what I call “worm clamps “. He didn’t know what I was talking about and he looked at me like I had three heads. I said they’re the clamps that go on hoses that you use a screwdriver to tighten or loosen… I feel like the days when you used to be able to go into an auto parts store, and the people working there were quite often very knowledgeable, and were kind of gear heads in a sense, those days seem to be gone.
I bought a few things to see if I could use an empty soda bottle to bleed my brakes. As I was checking out, this young guy that was walking around the store with me was laughing audibly, I don’t know what he was laughing about. But it was weird.
I ended up driving out of town and happened to look and see there was an AutoZone on the way out of town. I stopped in the Autozone, and the guy who helped me was so knowledgeable. As soon as I walked in and said, “Do you have a one-man brake bleeder?” He answered, “Yes.“ What a relief! And when I asked for the clamps, he took me right to them. I’ll be shopping at Autozone in Parker from now on. ??
Incompetent, overpriced and simple lack of skills to operate computer or knowledge of vehicles. WORST O'REILLY I HAVE EVER BEEN TO. SAID THEY ORDERED PART, DROVE AN HOUR, NO PART.
They told me part i needed was no longer made said i would need to get next one up in price which was almost $100 more O'Reilly in blyth got that part that Parker said don't exist the next day
Great job today helping me find the right window regulator for my Ford F150. I didn't catch the guys name at the counter, but thanks. I'll be back for a battery soon.
3 strikes you're out. My 3rd time here being ignored by employees. Poor customer service at this location. I'll go to Napa, Walmart or have it shipped to me from someone else.
Not a helpful place for me.
Needed 2 batteries, they said ther were not allowed to "work on vehikces" Merced O'Reillys does and has for years!!
Anyway, they tried to send me 25 miles in the opposite direction of my RV travel route which, would have added 50 miles to the trip, UGHH.
I looked up auto parts on my google and found a place 4 blocks away. AUTOZONE
I can't say something about nothing.
When I called Wednesday afternoon about 3:30 I asked if the store turned brake rotors. He said yes they do. I asked if they could turn mine and he said it was too late to do it. I called the next day and was told that they don't turn rotors at all. I wondered how the person behind the counter got past the sign on the window that advertised it.
I thought of calling again but I'm not wanting to argue with them. Maybe the counter person thought turning a rotor is like turning a corner. Maybe he didn't know he was at work. Maybe he didn't know the building had windows. I'll call O'Reilly's in Havasu to get the number of the regional manager. Because I don't think they know there is one.
I will go elsewhere.
Had to order parts from here, unfortunately! I spoke with the manager over the phone and ordered all the parts to replace my control arm bushings. We discussed that the computer told him I only needed two, but that each arm has two. He agreed to order two extra because they might or might not come two in a box. When I picked up the parts, there was only one in each box and he never placed the order! So I drove a half hour home and then back in again the next day. I thought we had everything good, until I was halfway through the job and realized I didn't have the tie rod ends. I had been charged for them, but never received them. The manager did send them to me when a worker got off work, but it still delayed my work and I was forced to reschedule the alignment. Sometimes it's the small details that matter and the manager dropped the ball on this one. He gave me a small discount on the bushings, which was tiny compared to the whole order and had very little effect on anything. Not impressed and I will be taking my business to AutoZone from now on.
Update: per the response to my review I contacted using the link provided. It was just lip service. They didn't do anything to make it right and it was a waste of time. If you are going to reply that you want to make it right, be ready to take action and actually do something. Don't tell me you want to make it right and then do absolutely nothing about the situation.
They gave me the wrong oil filter for my truck which I didn't notice until I was trying to install it. Then when I brought it in they tried to tell me I couldn't exchange it for the right one.
My partner and I are strictly O'Reilly Auto Parts purchasers due to all the amazing and excellent customer service we have received at every O'Reilly's we have ever been to until this one. I have never been so disrespected as a woman inside of an auto parts store and it was by the same two gentlemen both times that we visited. I specifically have to say there is one gentleman that takes O'Reilly's phone calls and put them on speakerphone and speaks very loudly through the entire store over the top of other employees trying to assist customers. Worst O'Reilly's ever.
Let me start by saying that my go-to store is always O'Reilly auto parts, so it pains me to the core to leave a one-star rating, but people need to be called out when they represent a good store, to fix the situation. The men working the counter ignored my girlfriend's questions. They talked over both of us and were argumentative when we asked questions about the problem. We ordered a part, we're told we would be called when it arrived the next day. No call was received since ordering on the 14th, so we show up on the 20th, and they a. Couldn't find the order between two reps on their computer (while completely ignoring other customers who were visibly agitated). And b. When they finally found i, they said they shipped it back to the other store (but never called to let us know it arrived) after we drove 45 min in two large vans to get these parts. Corporate OReilly needs to step in here and fix this store asap! Sadly, this was not the only bad experience with them and I've only gone there one other separate time.
I have visited many stores across this great country.
This store really needs to be more friendly
Im sorry they have to work but customers relations is a very important item .
Maybe it was a bad day.
R SOCAL
Was here many times and was happy with the personal. On the last visit in late July, the clerk was so lackadaisical & moved about as if he'd prefer to be elsewhere. Will not return, there are other auto stores in the town.
Was surprised to see an auto parts store in Parker. I was wondering n my way up to Havasu when I noticed this O'Reilly's auto parts store. I needed a gas cap for my Pontiac Solstice. They stopped making this car years ago. So I pulled in and was surprised to see they had one. The parts counter people were kind and helpful. Saved going 60 miles to Havasu when I left ve in Quartzsite. This will now be my go to parts store for all my auto parts needs.
While traveling back to Nevada I discovered that a blinker light was out. This store has easy accessibility from the main road and ample parking. Knowledgeable and friendly staff behind the counter greeted me upon entry. I told him what I needed and he quickly located the correct part. The blinker light was reasonably priced and I was in and out in about 4 minutes. There was an unexpected bonus when the clerk offered to install the light for me. Great customer service.
Limited stock. Didn't have a single thing I needed (gallon jug of dex/merc, undiluted heavy duty coolant, straight weight 40, noon LED clearance lights, or a small 3" flange K&N). Plus... BONUS: Every customer (6+) and store employee (4)... Maskless. No social distancing.
Manager of this location was fantastic about a parts order that was placed and not received on time. Turned out to be a mistake in loging in the part. He actually sent an employee to find me at the local Walmart where I had mentioned going next. Great people.
Fast service, they had the part we needed in stock here. Very small parking lot, so a tight fit when you are towing a trailer, but we managed to get in and out fairly easily. Had our vehicle been bigger we would have had to park and walk. There is a dirt lot behind the store, but no access from the main store parking lot.
Clean and knowledgeable staff for the most part. Nothing negative to say. They do offer free check engine light reading, and charging system check, as well as other things. Haven't had to do much here except order parts. Always have been satisfied.
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