This rating is based on customer reviews, inventory size, pricing, and service quality
Bookout Auto Parts Inc in Dora, AL earns a mixed, polarized reputation: 67/100. Many customers report friendly, knowledgeable help, quick service (even roadside), a large selection, an organized yard, and competitive pricing, with some finding parts fast or being allowed to pull them when staff are busy. However, recurring complaints include rude phone manners, unprofessional interactions, parts promised then not available, wrong/incomplete engines, and resistance to refunds or reimbursements. Wait times range from quick to moderate. Inventory breadth seems strong, but service consistency is hit-or-miss.
Called for some parts and all I got was a terrible attitude, how short staffed he was, how he didn’t have the time or if he could even have the time to help me when I did stop by. No thanks, no bye, nothing and hangs up. Take your business elsewhere and where it’s appreciated.
They are really nice and humble people. I was broken down on the side of the on-ramp. They came out right away to assist. They got me fixed up and on my way. It didn't even cost an arm or leg.
Called and asked about an auto part that I needed. They told me the price and the availability. Drove 30 mins there and guess what.... Didn't have the part..
DONT CALL! Nastiest attitude in the south! I’m warning you. Whatever you want, it’s not worth putting up with. He’s very unprofessional and lacks customer service manners.
Everytime I need some help with tires wheels or both. I can call or stop by and they got what I need . Not to expensive & no wait . Polite & easy prices.
Good down to earth people at Bookouts Auto real helpful and smart about there parts. And plus they will give you some of the best prices around. Just talk to Michael, or Bruce Bookout. Tell them Walter sent you and they we treat you like a good friend. GOD Bless Us All.
Needed a starter for my wife's Ford escape and couldn't find a new one in stock anywhere nearby as I was replacing it in the parking lot of her workplace. I called bookout auto parts and they said they have plenty of them. The best thing was that the price was 1/4 of the lowest price quoted for a remanufactured starter at local parts stores and would have to be ordered and would be charged as much for a core charge as I paid for the used starter at bookout. My wife really didn't want to trust a used starter but I convinced her that it is easy to replace on her Ford escape and we could buy 4 used starters for less than the price of 1 remanufactured starter and I have been running a used starter on my 1989 Toyota hilux 4wd truck for over 10 years and still going strong. I took the starter off and carried it with me to match up for certain and it only took them a few minutes to go get one and the price quoted on the phone is exactly what I was charged. While I was there I also got a replacement spare tire since ours was damaged and would not hold air. Very courteous staff and quick service. Highly recommend.
Horrible. Terrible customer service. Rude. They do not like to answer questions. They do not like to check inventory. Called today. All I wanted were wheels. I would not recommend this place to anyone
I bought an engine from this company about two weeks ago and the engine was wrong so the mechanic I hired had to take it back and exchange it. During that exchange for the second time around for the wrong engine this company gave me an engine with a broken water pump. They are very responsive, but the service is horrible and the owner was very nasty and practically disrespectful. The employees at least had more grace (Michael) I was told by Michael who works there that he would reimburse me for however much the extra part was that I needed to buy for the engine. Which the extra part was $200.
The engine initially bought was completely the wrong engine for my car for starters WITH the broken part. When I went to the dealer to order the part and got the part I called back to talk about reimbursements and the owner told me that they would NEVER reimburse me for a broken part from them.
I am highly disappointed and upset that I trusted this company not being from Alabama and knowing any mechanics or auto part companies. I was recommended to this place. Bad idea. Man did they let me down.
If you guys want to order parts from this company make sure that you know exactly what you want and make sure you have someone who is very knowledgeable about things so that they will not send you a part that is incomplete- you waste your money because they will not exchange or reimburse you for it.
Every transmission , motor , or rear end I've gotten there has been great ! I drive past several used auto parts places to go from Talladega to the other side of Birmingham so I recommend you do the same !
Great guys, if they are busy they will let you find the part yourself. Or atleast they let me and it was a rare part but I found it there. They also let me exchange the part I bought that wouldn't work. So yeah I highly recommend them.
It says on their sign HOME OF THE GOOD GUYS Everytime I call they hang up rudley and I've heard them cursing an employee on 3-4-2009 when i purchased a used alternator from them I will probably go back for parts but honestly the experience sadly has NOTHING GOOD about it I actually dread dealing with them but definitely praying for peace
Was hour and half drive for me to get there. Ended up leave with a whole parts car and three sets of aftermarket wheels and tires. Tires looked nearly brand new. They was really busy and had a little wait no longer than the wait at a grocery store. Anytime a employee past me they alway made sure to keep me up to date on the product being pulled for me. Will definitely be a regular place for automotive parts for me.
Good prices but I called about apart and was talked down too by parts department bc I ddnt know what time they close then the guy hung up in my face he obviously ddnt not want my business
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