This rating is based on customer reviews, inventory size, pricing, and service quality
Auto Outlet Inc in Tuscaloosa, AL earns a mixed verdict: 60/100. Reviews praise its rental flexibility—affordable, understanding staff, and decent cars for quick local needs. However, customer service is inconsistent: multiple reports of rude interactions, a wrong-size wheel sold, and confusion over fees. Buying experiences are uneven too, with no test drives allowed for some and a vehicle failing soon after purchase (refunds offered but with a wait). Little evidence about inventory variety, yard organization, or ease of finding parts—data here is sparse. Best for fast rentals; approach sales cautiously.
Address:
3712 Greensboro Ave, Tuscaloosa, AL, United States
This is a family run operation and they are the nicest people you will ever come in contact with. They do it all car sales, car rentals, sell parts and just about any repair. Very knowledgeable mechanics on hand as well.
Drove all the way to Tuscaloosa from Birmingham to buy a 18inch rim and they sold me 17inch and then had the audacity to be rude and ugly on the phone. Like I didn’t just waste my gas and time. Don’t shop with them!
I went there yesterday with someone to return a rental the lady was so rude lied like is was $61 to rent the vehicle for one extra day but I didn't rent the car for an extra day I left. I got in the car and called and she said she didn't have no more rentals but I returned one and it was plenty more on the lot that they was renting.
The rental service here is great miss D is the greatest person there is but in trying to buy a car I will suggest it too much we just bought a car will start making payments on the car truck in the transmission just went out we only have the two options wait week and a half to get the transmission fixed or refund my money so we just got the refund my money and just go somewhere else I suggest just try to do something better than this
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