Felicia is the best! I was sent here for an insurance claim on a T-Mobile phone. She explained the whole process to me and informed me they even do free diagnostics in store! I had absolutely no idea. They also had a lot of really cool items in store that I did not expect. They definitely earned my business with straightforward, stellar customer service.
Was sold an old battery. Went to replace my key fob battery in January, and they conveniently change the batteries behind a partition so you don't see where they get the "new" battery from. Exactly one month later, the battery is low. Will be coming to get my money back and purchasing my own key fob batteries from now on...wasn't aware of how simple it was to change which was my fault.
Felicia was great. I dropped the phone off around 5pm with the guy with a beard. He clearly did not want to do any work. I only needed a battery for my iPhone 12. He said the lady working Sunday would call me when ready. The store opened that Sunday at 10am I called the store at 12:30pm and she had no idea what I was calling for bc she didn’t know my phone was even dropped off. The guy the day before left the phone in the back (not where it should have been)Felicia said that was not protocol and I actually should have filled out form giving them permission to work on the phone. The phone was not placed where it should have been and if I hadn’t called she wouldn’t have even known my phone was left for repair. Therefore I missed an important meeting bc I couldn’t leave Tuscaloosa without my phone. Long story short Felicia got right on it and change the battery. She was very kind and professional. Next door at ubreakwefix was going to charge me same price but also said that since I had a tiny tiny crack in screen (so tiny) that I would also have to pay for a screen. Felicia fixed me right on up and my screen was no issue . I’m satisfied bc of her . Thanks again Felicia !
Was looking for a hard-to-find bulb and Felicia was so patient showing me options and answering questions, making sure I knew what I needed. The prices can be high here, but I appreciate the friendly and thorough help finding what I needed!
WARNING - DO NOT BUY Today, I returned a battery, uniquely, 21 days beyond the 2yr replacement warranty and the guy working the store would not warranty, exchange or offer any discount whatsoever on a new battery. My vehicle is a second home vehicle, very low usage. Can you say, “Planned Obsolescence”. BATTERY PLUS JUST LOST MY BUSINESS, 5 vehicles, 2 boats, 3 motorcycles, plus, plus!
Very professional. The lady helping me let me pick up my online order before starting a lengthy watch battery replacement. I got my battery quickly and she continued to help the man with the replacement. Couldn't ask for much more service than that. I'll be back.
Waited 20 minutes to check out, associate was working on a repair for another customer. I asked how much longer as I am ready to checkout with one item. Stated I am not sure. Need to have better processes for situations like this. Had to go elsewhere for the battery. Won’t be back as no apologies for the long wait and don’t have time to wait 30 plus minutes to checkout.
Outstanding Service from Felicia at Batteries Plus, in Tuscaloosa, Alabama! Felicia went above and beyond to help us, truly some of the best customer service I’ve ever experienced! She personally drove to us 3 times, replaced two batteries, and made sure everything was working perfectly before she left. She was professional, kind, and incredibly knowledgeable.
It’s rare these days to find someone who genuinely cares and goes the extra mile for their customers, but Felicia absolutely did. We are so grateful for her help and highly recommend Batteries Plus in Tuscaloosa, Alabama for anyone who values excellent service and reliability!
Called in to confirm they could install my car battery 45 mins before they closed. The owner said yes and had it ready when I got there 15 mins later... she installed it all herself despite being the only one working the store. It was so easy she didn't even charge extra for the install. Great experience!
Great prices and quality service. I first (stupidly) went to the store next door called uBreakiFix and they were charging $55 for a charging port cleaning and $50 for a screen protector. This place charged only $12 for each. The guy was helpful and quick. He replaced my screen protector and it looks great. I will be back to get a copy of my car key next because the price he gave me was well below previous quotes. I do not recommend the place next door (uBreakiFix) as they are clearly desperate, trying to price gouge customers right next to a competitor charging 1/5 of the price for the same services.
Went to get my Seiko watch battery replaced which they did. The next day, after working out the crystal had water vapor obscuring the dial. This continued for several days so I bought a watch repair kit and opened up the back and lo and behold the gasket to seal the watch was in pieces inside the watch. This could have only happened when the "technician" replaced my battery. This on a $200 watch. Now I have to either buy a new watch or try to find a gasket that may or may not fit. I would not recommend these folks for watch battery replacement unless you want a watch filled with moisture.
If you have any phone issues and live in the Tuscaloosa area, Batteries Plus is the place you need to go to!
I walked in the other day hoping to get my screen fixed (pixelation and display was messed up). Within an HOUR, my phone was good as new! Also did I mention I received excellent customer service? The guy at the front was extremely helpful and kind!
From now on, I will be going to Batteries Plus for any phone issues I may have in the future!
Absolutely ridiculous. Was refused phone repair service by staff member after showing them proof of purchase. Even going as far to contacting another Batteries Plus to verify the purchase and warranty. Had to take my business next door to a competitor just to fix my issue with my phone. I hope we can come to some sort of a resolution because this was handled so poorly.
I purchased two batteries for my cars key fob. I had one of the key fob’s with me so they replaced the battery on site. I took the other battery home to replace the battery in the second key fob. I had trouble opening up the back of the key fob so I took it back to the store for some help. I was told my a long haired hippie freak that he could not put the battery in the key fob. When I asked him again, he stated would have to charge me $16.95 to replace the battery even though I bought the battery at this store. Customer service is terrible and I will not back to patronize this establishment.
Just wanted to say my experience when going in has been amazing when dealing with the Assistant Manager Brian and Manager Noah. I'm from out of town and they were knowledgeable about batteries and also helped me with my key fob on another occasion. I highly recommend these 2 for any of your needs!
Overpay for key fob. Wait weeks to get it. Come in to finally get my key, “we don’t do keys on Saturday and Sundays”
If they didn’t already have my money I would’ve just bought it somewhere else. I don’t understand why you wouldn’t offer that service on the Main days that people are out shopping and getting stuff done. Or maybe have more than 1 person that does it?
Went here to get batteries replaced in 3 watches. Service was prompt and price reasonable! While there I checked battery prices and they were competitive. Check em out!
I called before driving to the store and the gentleman who answered was very helpful and friendly. After verifying the type of battery I needed and that they had them in stock, I bought them online (had a 10% off for online purchase and pick up in store). Checked in when I got to the store and they were very helpful and prompt with getting the batteries loaded into my pickup. Very good experience overall.
Great selection of batteries and bulbs, just like the sign advertises. The clerk was both knowledgeable and helpful. Good experience and I will definitely be going back.
The employees are very nice and helpful but I'm giving 2 stars because they are so overpriced they are basically ripping people off. A 6 pack of watch batteries cost $20 here when the exact same batteries cost $4 for a 20 pack on Amazon.
Noah did a fantastic job cutting a key and programming a new key fob for my 2016 Honda Odyssey van. Courteous, knowledgeable, professional. If I could give 6 stars, I would. Trust this place for key fob programming.
Not too happy with those folks, Brought my Motorola Z4 and to replace the screen . The guy that was looking at the phone stated is best I just throw this phone away and get a new one . I'll Google it on the internet to see how hard it was to replace the screen . It appears it's not that bad after all to replace the screen. I took it too a place calls you break it I fix it great group of people .
Very helpful. They had the battery I wanted in stock, already charged. the young man behind the counter soldered wires on to the battery while we waited. highly recommend.
They were VERY helpful...had large inventory so had the battery I needed...not only did they have it, but expertly replaced the watch battery for me at no extra charge. Roll Tide!
I am in Palm Beach FL. My daughter is a student at Bama. She called me about her car remote not working. It sounded like a battery problem. I directed her to Batterries Plus Tuscaloosa. They opened the key fob and replaced the battery which repaired the problem. This took all of 2 minutes and $9.80. Great service and price.
Great customer service and quickness. Had a broken iPhone that needed fixed and they got it done while I waited!! Also replaced the battery in my key clicker, I had no idea they did that! Have any battery I could imagine, and light bulbs!! Will definitely be back!
I use these guys a couple of times a year and have never had a problem. I took a UPS in that had a bad battery and they helped me change it out. And, whenever I need small watch size batteries they always have them in stock.
I've never had a problem and they have always been helpful.
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