Bad experience with this company. I would never recommend. I was in an auto accident. Insurance was paying my tow. The police called this company. I wish my Insurance tow was able to get there first. This driver/company refused to tow my car to the collision center AFTER hooking my car up. My insurance was GUARANTEED to pay them. They took it to their tow yard and incurred uncessaary fees of almost $450 because they wanted same day payment. My insurance company literally paid them THE NEXT DAY to have it released and another tow company took my car to the collision site. What type of business are they running when you refuse insurance payment? Imagine standing on the side of the road after someone hit YOUR car with your daughter to experience horrible service. I usually recommend companies to my vast network. I would NEVER recommend this company to anyone in the Tuscaloosa or Birmingham area. I'll also be filing a written complaint with the state troopers office to recommend to take them OFF their list.

S. A.

09/18/2024 17:49:09

I am so happy this was the towing company used during my car accident. They are awesome. A+Customer Service and Support. I would highly recommend them. They are reliable, friendly, and knowledgeable. Best tow service in Tuscaloosa!

Phaedra Clausell

12/01/2023 16:01:06

They participate in towing vehicles of guests at Houndstooth condominiums. Guests of tenants that are allowed to be there. While the condominium may have a parking policy. It is not one they ever enforce except for on Gameday??? In 2 years I have been visiting and staying with a friend there. Never an issue. They tow all the vehicles asked, over 20 from this complex, while receiving 265.00 per car. They have the nerve to charge 75.00 after hours fee. After taking the cars on Saturday night. They know they will be there all day the next day??? Really after hours fee. Website says they are open 24 hours. Thank you for assisting in running a scam with this condo to take advantage of students. Horrible business practices by both parties. They even towed the residents car.. just ridiculous.

Ingrid Addison

09/30/2024 01:14:32

Was totally camping out by the strip. Went across the street for a second to grab smth from a friends apartment, came back with them already ab to take my car. Wasnt gone but for 2 minutes. Made me pay $160 on the spot just so i could prevent it from being towed.

Caitlynn Hibbitts

11/15/2024 21:12:23

My son slammed his car into a pole at the yacht club of all places and Dwayne’s was nice enough to come to his rescue. They arrived quickly as requested and towed our car to their yard until insurance could take possession. We had a phenomenal experience and hope to never need their services like this again!!

Lauren Peabody

04/07/2023 02:48:58

I called and Reggie came in 10 minutes and was so extremely helpful. Everyone else I called was 45 minutes out and he came so fast and he was knowledgeable about the problem with my vehicle and saved me lots of money, I’m sure! He was such a great and honest guy and I saved his number and would recommend him to anyone!!!! So if you need a tow, you won’t regret calling him!!

Angella Sousa

06/13/2024 03:11:40

Great tow service!!! I called and the driver (Reggie) estimated a short tow time and arrived faster than he told me. He had a great attitude and took care of my car while loading it, towing it and unloading it!! Great job!!!

KyAndre Paige

06/27/2024 14:30:37

I was pulling a 22 foot boat on I 59. The trailer axle broke and I was stuck on the side of the interstate. Reggie came to the rescue and expertly towed this big heavy load to his yard. He towed it again the next day to a repair shop. Reggie was highly skilled, and provided excellent service. The price was very reasonable for what he had to do. Thank you Reggie...

bill franklin

06/29/2024 16:25:20

Called for a tow service and waited two hours in a parking lot, called back and recieved a temper tantrum from a grown man cussing me out telling me hes too busy, place is full of grown lazy men call somewhere else

Johnathan Ramirez

11/10/2024 06:41:22

Dwayne is a great guy. Nothing but the utmost respect for him and his company.

Dwayne Richardson

08/27/2024 16:00:34

Prompt and affordable service. I called a few and none could handle the job of moving a large shed or give me a price. Dwayne's responded quickly and we got on the schedule. He called back with a quicker opening due to a last minute reschedule and we had our shed picked up, delivered, and leveled in short order. Highly recommend.

Julie Meggs

08/23/2023 12:30:18

July 18, 2023 My experience with this company was wonderful! They were very helpful and understanding and allowed us time to retrieve our vehicle right at closing and they stayed open after closing to allow the tow truck driver time to arrive for our vehicle! Perrin was very friendly and helpful and kind. Thank you all so much for your kindness. It was greatly appreciated. K. Church

Kristie Church

07/18/2023 21:39:35

Very nice and considerate staff. I hate I had to visit them due to the circumstances, but the people were very considerate and helpful. I had a total loss from a vehicle accident. Therefore, I had to get all of my belonging out of my vehicle.

CC Under

11/22/2023 21:55:27

Dwayne's Towing and Recovery offers prompt, friendly service. Jon responded quickly to my call and showed up quickly to jump start a dead battery within a half hour of my call. He was also a fantastic resource to recommend reliable battery replacement options close by once he had me up and running. I highly recommend using these guys and will be happy to do so again.

Stephen Mays

01/19/2023 12:15:58

I am disappointed in the way this company handle business they towed my red dodge caliber from my residence upon the site manager request without a warning notice I ask the guy that towed my vehicle can I get my belongings out my car he insisted that I can and that I should call the office the next morning I called the office and the lady that work in the front office told me no I cant not on a abandon vehicle untill I pay first that was a insult my vehicle wasn't abandon I was in the process of getting my car repaired at my residence, several months past they sent me a letter saying my vehicle will be put in a car auction on a certain date, I was like ok I know that but this is what gets me send me the letter to where my vehicle is at in the car auction is it demolished sold where is it this company doesnt take the time to work with ya and company's like you is the reason why unpaid balances go unnoticed dont think about sending a letter a year to now the outstanding balance could of been paid if you just do your job the right way.

Tamp Brown

03/27/2024 01:31:14

I locked my keys in my truck and Steve was definitely a blessing and saved the day. I would recommend this company to anyone. Very fast and reliable. Thank you

Genesis Paredes

09/13/2023 18:13:49

The wrecker came and did a great job handling my car, and given the implications from the issues that I dealt with, he was... pretty good at reading the room? Not sure if I used it right, but all in all, great service, and slightly cheaper than the other five I called.

Matthew Tylor

03/29/2022 23:25:11

My husband tried working for them and they cheated him out of money , got mad because of our situation... Office lady was nice at 1st... then we left the area and they threatened charges of theft... they DO NOT PAY properly... apparently he's been around Tuscaloosa quiet a while but like only 2 guys now seem decent.. I get vibes from people and ya know what I got some bad ones from that bunch... Use them if you want to be cheated one way or another... but I myself very highly DO NOT recommend this business... It legit looks like the five star reviews are from other family members and friends paid to make them look good... I can almost guarantee that since it's football season prices are are JACKED UP... Other than this business Tuscaloosa is an AMAZING PLACE !!!

Melody Hardy

10/12/2022 19:01:39

They charged me $619 for my car being there less than 24 hours, absolutely ripped me off. ANY OTHER TOW PLACE WOULD HAVE BEEN $300 MAYBE $400

Moto Frodo

10/11/2023 17:52:15

I called them the week prior and scheduled a towing. They showed up a little later then the time I picked but it was ok. The driver was polite, respectful and professional. The office lady I talked to the week before was really kind and professional as well. Safe to say I will use them for anymore towing problems in the future. Thanks For your services!

Nathaniel Mccarty

04/25/2022 22:37:25

Do not have anything towed with this company they will tear up vehicles and over charge u!!!!!caution all residents

Jonathan West

05/28/2024 03:46:49

It sucks being stranded somewhere especially with a toddler. I called around town to a few different companies who all said we’d have to wait at least an hour, but this place sent someone immediately and even charged less. Customer service was amazing as well. If I ever find myself in another situation like this one, this place is at the top of my list of places to call!

P P

10/12/2018 20:00:36

The driver Reggie can and was so professional! He set up a repair facility for me, he called the manager to begin the process. He took me a hotel so that I could be safe for the night. He truly took care of a stranger! Thank you Reggie!

Michelle Greeñ

11/01/2021 03:12:32

They over charge and they won’t answer the phone! I have been sitting outside for a long time! They only have one person working. So while one is towing cars the office is locked! I sat and waiting for him to get back! I called him so many times and no answer! Worst place to get your car towed! They charge 165 and if you want to get it the same day they charge another 100!

Aykeria Gee

11/24/2022 15:57:18

My car was totalled and Dwayne's was the towing company that showed up to tow my car. This was during 4th of July weekend and even though it was the holidays, I was still able to get in touch with someone when I called in to get information regarding my vehicle. Everybody was extremely polite and professional and I would definitely recommend them to anybody I need of their services.

Alex W

08/17/2019 21:11:18

These folks or crooks,they tow college kids cars and charge them all different rates. My son was wrongfully park in a handicap parking space which I’ve only new would be a ticket but this company going around praying on black college kids and towing there vehicles..please be advised!

Richard Hilliard

10/05/2023 00:32:59

If given a chose I would have never chose Dewaynes in the first place. In an accident not my fault waiting on insurance companies and was told in 5 day they would apply for abandoned title 1 day after my wreck. Not a good chose of tow yards. Very rude people with no since of kindness. Do not use these people.

Denise Jarman

07/08/2021 00:32:15

I have used Dwayne’s many times they have always arrived in timely manner and Fees are comparable to all others in town. I would highly recommend their services.

Robin Cooley

09/17/2019 19:16:37

Terrible we had our truck towed after we shouldn't have. When we went to get the truck we had to wait about 2 day for the lady to come back to work. Also so much was stolen out of the truck. I wish anyone would have towed it but them. This place is the worst ever!!!!!!!!

Melanie Brownlee

12/05/2022 11:09:14

My truck broke down on the side of the road. Called them for a tow and had a very good experience. Lady on the phone was nice and the driver got there fast. Thought the price was fair also.

Cleburne Rogers

05/01/2020 20:04:08

Address:	5200 Jug Factory Rd, Tuscaloosa, AL 35405
Phone:	+1 205-759-5002
Services:	Towing service
Methods of Payment:	Credit cards Debit cards Cash only
Rating:	Based on 148 Reviews
ZIP Code:	35405
Open Hours:	Open 24 hours
Popular times:	Saturdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

Dwaynes Towing and Recovery JunkYard in Tuscaloosa (AL)

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