What clients say about Kelly's Towing & Recovery in Trinity (AL)
I had an unexpectedly positive experience working with Kelly’s Towing & Recovery while trying to track down documentation related to a vehicle situation from two years ago
Michelle spent a significant amount of time with me over the phone, patiently digging through records and helping point me in the right direction. She was kind, professional, and genuinely willing to help, which I really appreciated.
Kelly was also extremely helpful and responsive afterward, gathering additional records and documentation for me and sending everything over promptly.
The entire process was handled professionally and respectfully from start to finish.
A lot of companies would have brushed this off or given minimal assistance, especially for an older matter, but they went above and beyond to help me get the information I needed.
Thank you again to Michelle, Kelly, and everyone at Kelly’s Towing & Recovery for the excellent customer service!
Wouldn't allow me to get things off my car. Said it was due to their insurance not covering an accident but I could've signed a waiver. Terrible. Use someone/ anyone else.
I would not recommend this company to pick up any vehicle that is not being towed for scrap for if it's your vehicle that will damage the front end they will not claim damages and they also will not repair the damages that they cost so therefore the best thing that you can do is contact the better Business bureau and continue to contact the better Business bureau against this company
Clean decent looking towing company. Tow yard was clean. Definitely a drive to get to the shop. Can tell it's definitely a southern style business as the have a barber chair and mirror in office for what I'm assuming is to utilize another business opportunity. Very respectful and polite. Not a huge fan of their hours of business, so if you need something out of your vehicle definitely call ahead.
Very very helpful. Answered all my questions and helped me with a step by step on what I needed to do to recover a vehicle. Customer skills are fabulous! Both very friendly and informative. Thumbs up!!
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