This rating is based on customer reviews, inventory size, pricing, and service quality
In Trinity, AL, Kirby’s Auto Parts lands a mixed‑but‑leaning‑positive 71/100. Strengths: good prices (often fair or best), frequent in‑stock finds and help locating parts, a fairly clean yard, and even fast towing. Common issues: inconsistent customer service (reports of rudeness), price changes after verbal quotes, no returns/guarantees, occasional gaps for newer models, and being closed after promising to be open. Expect pull‑your‑own parts; check fit/condition before buying to avoid surprises.
Talked to him over the phone about a part we agreed on the price and all so I drive all the way out there then when I get there he tells me he doesn’t really want to sell it he may can use it but he would consider selling for exactly double the price. I took my business elsewhere
These people do not keep their word. The owner had me to drive 40 minutes away to be closed when he said he would be open. He gave me a hour to be there. I get there in 40 minutes and he was gone.
the owner is rude, he should be kinder to the people who visit him, to buy the parts buy him, not ask for it by giving away I always need parts but with a person like him I prefer to give my money to someone else
Poor service the old guy that owns it told me a price 2 days prior to me coming and taking the part off myself and then I take it up to him and he tells me he can't give it to me at the price he previously told me and smashes the part against the rail and says now it aint worth anything to anyone! What kind of business owner is that? He needs to get his stuff in order! Got half the mind to call authorities and have him looked into! Have heard stories of his bad behavior and poor work ethic and recent run ins with being investigated! Now I can see why!!!
I locked my keys in my car with the engine running at 11pm on the 1st cold night of the year! My roadside assistance dispatched Kirby Towing with an 1.5 hr ETA. Kirby arrived, unlocked my car and was on their way before the estimated arrival time! John, (sorry if I misheard your name) was very professional; he quickly put me at ease and got the job done.
Thanks again!
Hes got most any used part you need. But he dose not garrentee anything. You get it it dont fit its yours, its damaged like radiators might have a leake you cant see,it is still yours no exchange no refund.
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