Sid the owner is super nice and helpful
If he doesn't have the part you are looking for, he definitely will let you know who has it! Prices are very reasonable, and the best part is, unlike you pull it, they pull the parts for you!
I have no complaints. They didn't have the part I needed for my 2011 Chrysler Town and country, but they actually went out of their way to make sure that I got the part I needed. It was on a Saturday afternoon too. With the way things seem to be going with this van, I will need parts soon. I would recommend ABC AUTO PARTS to anyone. They do good business. I say that with my one experience with them being good. However, the guy I spoke with on the phone was kind of an ass he had a kind of a tongue-in-cheek sense of humor. So take what they say with a grain of salt.
You better have extreme patience with this company. I was charged and the only thing this nasty employee said to me was to “read the sign.” You’re better off going to pull a part for a better part and stern customer service. Thumbs DOWN for this place
This place is horrible and the people are liars. If I could give -100 stars I would. I wish I would've read the reviews before I went there but I was out of $3,000 because they sold me a bad transmission after they told me that it was a good one. I paid someone to put it in and my car stopped running completely I was able to drive it before it was put it my original transmission was just going bad so I bought one from here. I called and told Syd it was bad and he tried to argue with me saying that he told me that I should've got someone that knew what they were doing to put it in because they didn't put it in right. So then I won't to Nissan and they said that the transmission was bad and the clutch was gone in it, an extra 250 went to them just to tell me what I already know but anyway... I called Syd back and again he tried to argue with me by saying Nissan was lying, they didn't know what they was talking about and that he wanted to talk to my mechanic. They talked to each three and he told my mechanic that he had to take the pan off and let the transmission bleed and something about a plug and let the transmission run though and my car still didn't run so Syd talked to his mechanic and they were talking to my mechanic tell him to do this and do that and he did everything they told him to do and of course my car STILL DIDN'T RUN So Syd said bring it to me and we will get you running and I will have a warranty on it until your car gets fixed . Mind you my car sat up for about 2 months so rats chewed up a couple wires in it so when Sue got it he saw that and tried to switch the whole story around. At first he said the transmission is not working because parts have been taken off . He really pissed me off at that point because the transmission wasn't working before the parts were taken off and those were the parts that he said to take off in order for the transmission to work. Then he tried to say the transmission is not bad your wires are eaten up and that's the problem. I'm like man the transmission NEVER WORKED FROM THE BEGINNING AND I HAVE PAPERS TO PROVE IT!!!! The man is a total scam and will lie his way out of anything to keep from admitting that he's wrong and sells bad parts!! If you see this DONT BUY ANYTHING FROM GHAT PLACE!!!
NO RETURNS AFTER 10 DAYS! I'm out $80 on a bad rim I bought here. Too rusted to hold pressure. I paid to have a perfectly good tire mounted on it & the tire went flat overnight.
Spoke to Mitch on a headlamp that I couldn’t find. He didn’t have one but found me one gave me a price, phone number to call, and a name. Will do business here again! Thanks Mitch!
Highly recommend this place. They went above and beyond to help me find what I needed. Will definitely keep going back to them and will send everyone looking for parts to them. They are amazing and very funny to talk to. My 5 year old grandson wants to go back tomorrow
Was able to locate the part I had needed online by using their parts catalog system. When I arrived it was pretty busy, and wasn't aware that I had to pull my own car part (luckily I didn't need any tools). Their prices were a bit on the higher end, and they wouldn't haggle any cheaper (since a new part was only $10 more).
All in all 4/5 stars, and one thing that stuck out was their refund policy. Unlike pull-a-part, I was told ABC Auto Parts offers a full refund.
Needed rims for a vehicle, spoke to David who was very polite, professional, went out his wayyyyy over and beyond to assist me! They didn’t have the rims in stock but was able to refer me to another co who was able to help me. Thanks David!!!!
I was there yesterday with my friend and we received horrible customer service. First we were greeted very rudely and then we were judged. My friend had a hickey on his neck which I will be honest it’s no the best sight but a very rude elderly woman was judging him and basically calling him scum because of those hickeys even though it was not her life or her place to cast judgement and then when we told her we did not care about her opinion she rudely said they didn’t have any cars without even asking which type we were looking for.
You better have the patience of God to deal with this place! I really been here 3 hours waiting on a driveshaft.. I was quoted $175 over the phone but when I get here its now $250! The guy behind the counter has a very crude attitude.. they don't accept anything but cash.. their reason is because it takes to long for them to receive their money... sounds like a business problem that has been placed on the customer. The young later behind the counter is clearly on something because she can only keep her eyes open for 5 mins at a time.. when she's not nodding off she's running to the bathroom.. if I didn't need this part I WOULD'VE LEFT 3HRS AGO! with all the screaming that goes on here you will definitely need something for a headache!!
If I could give a 0 I would the worst experience ever no customer service skills and waited 1hr for a starter to get pulled got it and installed it did not work at all... Had to go to O'Reilly anyway whr I was trying not to go in the beginning to save money my car crank right up like they say u pay for what u get never again will I go to ABC again wasted a lot of time Frankies auto I highly recommend ABC hell no
This is the worst service ever. over priced workers and owner rude Do not do it you been warned sell bad parts and blames you for breaking the part that u didn't even install yet and the warranty they can stick it were the sun don't shine. I would give 0 they lucky to get a 1
I’ve been here a couple times, but only if I can’t find it elsewhere. Their prices are super high even for level B and C parts. Service is hit or miss. Sometimes they help you right away and sometimes they ignore you like you used to bully them on the playground. For my time and money, I’ll stick to Pull-a-Part.
This place is very unprofessional! We got a fender and a door, and they tried to give us a door that was just as bad as the one we needed to replace! Said it was just a work van (so who cares right), and it absolutely is not “just a work van”! Then my husband picked out another door that they would have to dig up, and it would be ready the next day or two. So he paid for both fender and door expecting to get the door the next day or at the very least the day after. He called the next day and they said it would be done the next morning. So he called the day after (now two days) and they said they were pulling it now, so we get there over an hour later, and no one even tried to go out and get the door yet! And then my husband even had to show them where the door was! Again! And they were not busy at all. Ridiculous they can’t get anything done unless you have to call multiple times or show up. While we are sitting here waiting now over 45 minutes, he’s had to show them where to go AGAIN and just getting the run around and of course we can’t get a refund. This place should be embarrassed! Also to add the part puller has a bad attitude and a foul mouth.You shouldn’t talk to your customers the way they do. I’m surprised they’re still in business!
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I have picked up parts from here before via Uber and NEVER encountered the racial disrespectful and rudeness exhibited over the phone to me as I just did on today! I called this business to price a motor for a vehicle of mine while I'm driving down the road passing this place. There was an older man that answered, from the beginning he was very short and seemed to not care to really deal with me. He asked me what kind of vehicle it was and I gave him the year, make, and model of my car. He places me on hold, came back, answered, and asked me the same exact question again! So I told him. He then tells me that they don't have it and that I would need to know the 8th digit of my VIN# for him to determine the size of my engine. I told him I know that info and of that digit being a 6. He then states well that helps, he goes on to tell me that there is another place that has (5) of them and that I needed to take the number down. I asked this man to hold on a sec and that I was driving my car and needed to pull my notes app up. There's a brief silence then Im saying hello 2 or 3 times and he then rudely says Ma'am I've given you the number I'm not gonna wait while your talking to someone else. ??? I try to explain to him I was quiet trying to get the number from him.The Man gets loud with me and says the number quickly and hangs up in my face. *** So I call back and ask to speak with the Manager or store owner this same RUDE old man places me on hold and then a friendly lady answered the phone, I then tell her that I was holding for the owner she says okay, places phone down. After about 5 or 6 more minutes the same man comes back to phone. So I ask to speak to manager again, and explains to him who I was that called that he so rudely and abruptly yelled out information to me & hung up.** He then tells me that he was too busy answering phones assisting OTHER people that needed help (as if I wasn't calling for help as well!) Then he says that he did hang up because he heard someone else speaking and I'm like Sir, I'm in my car alone. I also stated to him I didn't understand why his tone was so short, nasty, and just plain rude!!
He tells me that he didn't care if I liked it or NOT, and that he wasn't changing his tone or words for me AT ALL and also that he didn't care of I took it up with the Manager!! He then gets even louder with me and says he don't care for my tone either! At that point I refused to allow this man to continue to disrespect me and speak to me in such a manner. So I then gave him what he gave me and hung up in his face. I refuse to argue with anyone in a business refusing me of service, this man's tone had blatant racial undertones in his voice!! To anyone Black reconsider spending your black dollars in Tarrant with these people!! I'm a local known Vlogger who goes out of my way to feature businesses and share my reviews on Google, YouTube, Instagram, and Facebook to bring them more foot traffic. I'm Never rude or disrespectful with people, the nerve of this guy, he has NO IDEA what he just did and WHO he did it too!
If I was the owner and read this about my business I would feel horrible & embarrassed to have someone upfront representing me in such a negative way!!
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They obviously have a lot going on. They had a verbal altercation with a customers daughter.. You would think they would know more about cars. They deal with cars and parts. They sold the wrong part then replaced it, but tried to give the same part that was brought back as the replacement. They seem like decent people. They just need to get it together
I called them one day to price a starter for my 2016 Hyundai Accent and I was told that he didn't have it but he could order it and have the starter the following day by noon, this was on a Wednesday. I'm Iike cool ! The next day Thursday I call all day until it was time for me to go to work at 2 and a lady there told me that when the delivery guy came they will call me and let me know. Needless to say I never got that call. Now it's Friday and I'm calling them and they won't even answer my call. Smdh EPIC FAIL
Love Sydney of he doesn't have it he is going to give you a list of other businesses that he shows to have it. His staff always are super busy and still take time out for the customers in the store. They work super hard
I have never done a review I Will read them. I feel I need to on this issue though. I needed a AC line for my Nissan Sentra the part has been discontinued and no one in 30 mile radius had one on there lot I told him that as well. He told me to give him few and call back. I did and he had found one on his lot. He wanted $75 for part and not money back if doesn't work. I told him no thanks newer Nissan's for this part is $18.00 all day online. Long story short. I waited 2 weeks pull aparts got my year car in a couple weeks later and I only paid $14.52 out the door!! This man is a rip off in my opinion.
I have not even been to the shop. The only reason they are getting such high praise from me is because of Tonya! The woman needs a raise. She was so helpful.
ABC Auto Parts is one of the most Lively parts place that I ever been in everything is moving the customer come in PA purchase his part and he's going with in 10 minutes I waited an hour and 10 minutes but it was well worth it due to the fact that I was purchasing a bumper and the pools they overworked due to the fact of the customer flow yet they are getting the job done as soon as possible and I was highly impressed and I will be going back to ABC parts place eventually
Very rude and ugly anytime you call. They act like it is an inconvenience for you to buy something from them. I have never experienced such rude and hateful attitudes. Talked over me on the phone saying "Blah blah blah" while I was trying to ask for a part. Then told me my vocal cords were going to lock up.
Called them up they had my part made me pay up front cause i live no where near this place which was fine ...first quote was 65 bucks by the time they got my info it was now 99 bucks no explanation cool i pay ...a third party was picking the part up Wednesday they was ok with it. So today gets here and the driver picks up my part had to wait over 1 hour no excuse or nothing . foul language disrespect ... only go here if you have to .
Sooo unprofessional. Put me on hold for 15 min while I listen to their unimportant chatter in the back ground. When I finally spoke to the man he made fun of my name and said "ur parents must have been drunk when they named you".. then was rude when I was asking about a part. He explained to me that it was expensive-like I was dumb. I finally f****** hung up on him. How rude!! Don't buy here unless it's an emergency. And don't bother calling, u will have to drive there for them to take u serious.
Just bought a 4.2 F-150 V6 motor he told me the motor was good when I got there it took him 45 minutes to show me the motor. I knew something was fishy and I drove all the way from Huntsville, after I told him I will be there in an hour and 45 minutes. Do not buy from this place they sell bad parts he will not give my money back. A horrible place to shop I am very disappointed I am out of 2500 just labor in the motor
This is the worst place ever , they used parts that didn't go to my radiator just to get my money, when I got home and put it in the car my car ran hot , then he had the nerve to tell me that I was a liar ....never again , I will never spend another penny with this shade tree place ever again. If you don't have the right parts to fix it correctly , then don't bother , but instead you have me sitting there for an hour trying to piece one together , just to swindle me out of my money
Today was my last visit to ABC. It's always a Bait and Switch with Mitch. He tells U over the phone a low competitive price. He always has some excuse to Charge more....Had been a customer for years..Quoted $15 charged $25 Typical.
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