What clients say about King's Towing and Recovery LLC in Foley (AL)
tried to overcharge me . $450.00 !!
took vehicle 3. miles down the same road , to the wrong residence, after asking me where to tow it too.
still overcharged me $200.00!!
replied on yelp and told lies about me and my accident.
very unprofessional and inconsiderAte, in my opinion
states that 7:30 pm is the middle of the night !!
provided no receipt .
i do not reccomend this towing company to anyone that wants a fair price.
My issue isn’t so much with the actual “towing” because things happen. My issue with this company is that they have someone doing the administrative work and answering (or not answering) phones who is highly unprofessional. I called to get an amount to help family who had their car towed and asked why I was unable to use a credit card since I was not down there with them. I asked her how we can get to a resolution so they were not charged even more money. My exact words to her were “if they do not have the $235 now they sure as hell are not going to have a higher amount”. She told me that the $235 was the price for after hours pick up but if they picked it up during business hours it was only $175. I again asked her if there was another way to resolve this because I was trying to help family out. She hung up on me and then refused to answer the phone when I called back several times. She then proceeds to text me from I’m guessing her personal number telling me she’s unable to give me any information on the car because I was not the registered owner. I only wanted a price so I knew what to send and to make sure the amount was covered. I then had my family member, who owns the car, try to call several times to confirm the price only for the call to be sent to voicemail or it was picked up and hung up.
Fast forward to finally getting the confirmed price, which I have texts to prove, my family heads to pick up the car. The driver tells them it will be $225 and that the lady had given me the wrong quote for a different car. I text the number again telling her the situation and letting her know, needless to say once they got their money they didn’t care anymore. On another note, they did say the driver was extremely nice and professional so I will give them that.
The guy that owns this company is a complete tool. This whole company is a scam. I’ll start by saying my car got towed from village of hickory in foley. I parked in front of a friend’s house for 4 hours around 7-11pm. Right on the curb in front of the house. There is a sign at the front of the neighborhood that says unauthorized vehicles will be towed, but there is no guest parking, stickers on cars, or any way to tell who is “authorized” and who isn’t. They don’t even ask for license plate numbers when they move in the neighborhood. When I called the foley police department 2 times to ask whom towed my car / report my car stolen (since the operator did not state which company took my car) the operator that was working at 1am told me that it was “definitely not stolen. It was a private management company that towed it” and wouldn’t not give me ANY more information on whom towed my vehicle. I had to call every towing company near me, the worker at auto medic wrecker told me it was going to be either dirty south or kings towing. And “good luck sweetheart. I’ve dealt with them before, you’re probably about to be cussed out and they can charge whatever they want”.
My brother and I showed up when they opened at 9, nobody was there. The sign on the door said we don’t tolerate attitudes and we only take cash or exact change. No card.
So the lady that finally answers the phone says she is dropping her kid off at school and going to be there in “like an hour”. So I waited until 10 for her to show and unlock the gate to my vehicle, she takes my cash, and doesn’t even count it, Pockets it and immediately, takes a picture of my license (is this legal) and disappears after opening the gate. So she got my money and my license and I didn't even get as much as a receipt- ( receipt is REQUIRED by law ). Villiage of hickory is definitely getting a cut with the company’s. Just a huge scam. Kings towing , Villige rig hickory and the foley police department are all suspicious.
To the owner- you know how to contact me to discuss further!!!
Kings is looking for any reason to tow vehicles. They are a money hungry business towing for the smallest of reasons. We have had 5 guests at our condo the past 3 weeks. 3 have been towed. One had their pass on the dash but wasn’t filled out. The second had a truck that Kings said was too big but fit under the clearance bar fineand had their parking pass on the dash. We’ve had this condo 3 years and have had no guests towed the first 2 summers. Other condo owners are complaining too about this dirty business.
My husband and I had an unfortunate situation at a public boat launch in Orange Beach. Our vehicle and trailer were both towed. None of that had anything to do with Kings Towing. The driver, Chip, at Kings Towing could not have been any more polite, professional and helpful in an otherwise stressful situation. Kings Towing had nothing to do with why our vehicle was towed, they are just answering service calls and tow requests from the police department. Chip made the entire situation better because of his nice attitude and patience.
My daughter was visiting Orange Beach,Alabama for her 21st birthday and left her car in Walmart parking lot for less than 2 hours when her car was towed. She called around and found out who towed the car and contacted them. They asked if she was wanting to pick it up right then and my daughter replied “in the next hour or so” (at 10:49) she also sent another text at 10:56. She got no reply and drove all the way to the Foley location (the only public address she could find) because she wasn’t told otherwise. A man came out screaming at her and telling her that it’s not at that location and that the girl sent her the address which she did not. At 11:24 she finally received a text with the location of the car.
I called and told them that was ridiculous that they didn’t give her the address and she said my daughter didn’t give her time to send her a text back. So apparently 35 minutes is not sufficient time. I think we should get a discount for having to drive 40 minutes one way because of their negligence. She told me that if my daughter wasn’t there in 20 minutes, she was leaving. They have got to be the rudest business people we have ever encountered.
No my daughter shouldn’t have left her car in the parking lot that had tow signs but that isn’t the point. We were charged $210 and were willing to pay it but having to drive so far out of the way is ridiculous and then having to deal with jerks is even worse. Oh and they only accept cash.
King’s Towing sent us a wheel lift all the way down to our Fort Morgan beach house. There, Justice helped us recover 2 of our SUVs from a steep sand pit.
The whole way, he was always thoughtful of our concerns on how to get it out with minimal damage, and with a bit of on the spot creativity, he collaborated our ideas and successfully pulled both cars out of a tough spot with zero damage to either cars.
In the end, he charged us for WAY less than many others were offering that morning and drove out in as little as 30 minutes compared to the 2-3 hour wait from other wreckers. Needless to say, I highly recommend King’s Towing and Recovery services. +++++ And another shoutout to the man, Justice. Thank you so much God Bless y’all.
First off I would like to say. They took care of the issue ( after they were paid) made it easy for my wife. While I’m out of town. So thankful for that!!!
I have permission from local business owner to park in there lot. I got towed! The local business owner calls this towing company ( to inform them I have permission). I still have to pay over 2k to get MY property back.
I don’t know, when being a honest hard working blue collar family became a victim to these types of businesses but I wish there was something more that I could do.
I WILL NEVER RECOMMEND THIS BUSINESS.
Update to the response of my review.
Everyone in the world knows it cost money to run a business. That’s not excuse to me for this situation. You’re using your cost to get money from someone that had permission to be there. That’s what makes this a bad business move and an ethically wrong decision.
Update on these new response.
My phone number was on the sign tapped to the front wind shield of the golf cart. You scammed me
Towed my car from walmart parking lot. I understood their shady scheme with local walmart and didn't bother arguing. I just came to get my car and give them money. One guy had attitude and started saying things out of conects and expaining things I didn't ask. The other guy was alright and quiet. They took my cash because they only accept cash. I believe they are required to accept other means of payment to comply with the licensing regulations.
They do not offer traditional receipts because it's a cash payment, but they promised to send something to my phone via text message. They sent some kind of receipt, but not mine. I tried to tell them they sent the wrong receipt, but they didn't reply.
Request for Compensation for Vehicle Damage
Dear Sir/Madam,
My name is Sergey.
On February 15, 2025, at 8:00 PM, I parked my Ford F-350 truck with a hotshot trailer in the parking lot behind CMX Cinema in Gulf Shores. I left my phone number in case anyone needed to contact me.
Today, I received a call informing me that I had to immediately come and pay $200 for exceeding the 24-hour parking limit; otherwise, my truck and trailer would be towed. At the time of parking, I did not see any signs or warnings indicating such restrictions.
When I arrived, my truck was already lifted onto the tow truck. I attempted to clarify the reason for the towing, as I had previously parked there without any issues. I was told that the rules had changed due to upcoming construction. The tow truck driver also claimed that a warning sticker had been placed on my truck a month and a half ago, but I never saw any such notice. When I requested proof in the form of a photograph, he stated that he did not have it with him.
To avoid further conflict, I paid the required $200 and received a receipt. However, while lowering my truck from the tow truck, the driver almost damaged my bumper and ended up scratching the lower lip of my bumper significantly. I immediately approached him regarding compensation and requested the contact information of his supervisor. He initially agreed to provide it, but instead, he quickly closed his window and drove away.
I have photos and videos confirming their unprofessional actions.
I would like to know who is responsible for the damage caused to my vehicle and how I can seek compensation for this incident.
Sincerely,
Sergey
I was very impressed with Kings Towing. I drive a BMW M4 and it is very low to the ground. Getting it on and off of a rollback is a process! It involves putting down boards to keep it from scraping, a tow eye to attach their hook to.... it's lengthy. The driver took very good care of her and called me when he got it to Mobile to let me know it was there and safe. 100% recommend.
The guy who has towed my vehicles has been the absolute best! I can't say enough nice things about the guy. They have accommodated me and been so nice about it. Don't think twice about using them.
Honest mistake of not seeing that trucks weren’t allowed at the condo on the FIRST night we arrived. Watching GPS and just trying to see where we were going. First time here for the shrimp fest and we had a parking permit in the window. The owner we rented from wasn’t even aware that trucks weren’t allowed because she had one herself. Unprofessional. They could be assisting people who actually need help instead of ripping others off.
Away from home. Alone. My Yukon failed to start!
I immediately called KING’s TOWING & RECOVERY.
John & Cody showed up in less than 30 minutes, and
repaired everything under the hood!
Their prices are great and I still have a little money
to go Black Friday shopping! Thank you so much!
John was very courteous, and polite. I would rate John & his equipment top notch. I plan on using King Towing and Recovery again, and telling my friends!
Thank You Kings Towing and Recovery!
Shout Out to Shawn with Kings Towing and Recovery! Thank you for coming to our rescue and taking great care of us!
Highly recommended for all your towing needs!
Highly recommend! Had to get towed from Pensacola to Summerdale called many places then call Kings Towing. The best price around!!!! If you ever need a towing service I would definitely call them first!! You won’t be disappointed!
A shady business with a deal going on with the manager of Orange Beach Wal-Mart. They towed my car to a business that isn’t even theirs or affiliated with them. It was the only towed car there. A woman in her personal purple blazer with no logo or company clothes on had to meet from a cell phone number not a business number. She would only take cash and put in her personal wallet. She didn’t even check to see if I was the owner or have me any paperwork to sign. Had to demand a receipt or police would be called and someone from another cell phone texted a generic computer generated receipt after cash was exchanged. Felt like a shady drug deal going down and so unprofessional. Didn’t even ask if I owned the car. The only way I found it hidden between a bunch of boats behind a marine boat store was the air tag I left in it. No one even notified me and Walmart didn’t even have a clue where it went. I felt it was being stolen and my air tag saved it. It is a 2018 White Camaro RS in perfect condition. Attached is the woman and purple blazer who took the cash only. Beware people!
And this is called a Google review of a so called business. Sorry, it upset who ever it wasn’t 5 stars. But it’s a review. They come good and bad.
And he only asked for a receipt and was given several excuses not to get it until he had to get firm that police would be called without one. That was not rude. That’s how businesses work. You pay and they give a receipt. We shouldn’t have had to beg for one. And he asked nicely.
Thieves held our car for ransom, cash only, and threatened to hold it for days if we contacted police. Also never received a receipt or proper reason for towing
We had a vehicle towed by kings on vacation. We did everything accordingly, parked in an unmarked spot where we were told to, and bought a pass. When we found the car the man who answered the phone was very unprofessional and rude. He immediately started to scream at us and his excuse was he had dealt with rowdy customers all day which we were not. He then told us that the price to get the car depended on our attitudes which is unlawful in a place of business. We played nice and had to drive 30 minutes out of our way to the most sketchy private lot with barely any other vehicles on it. The man sent us directions that we had to specially pay in cash and only one person could come out of the vehicle. We were told we would receive a receipt via text and we never did. After receiving the vehicle, I called to try to get a corporate or bureau number. The entire time we had been dealing with the owner of this “business”. He repeatedly kept asking the reason so I eventually told him. He then defended his employees actions due to having previous rowdy customers and would not provide me with anyone to contact about this issue. These people are SCAMMERS if your car is towed by them call the police and do not pay them any money. They are dangerous. Many reviews said they are violent. They even went as far as to flash their gun at my friend when discussing why they were so rude and their previous bad experiences with customers. I told them they are probably experiencing crazy people because they are the most hateful people I’ve ever had to deal with.
towed my truck. (FYI do not park in Walmart parking lot in Orange Beach) They start towing at 11:30 p.m.. Appears the truck was taken care of. Kings was gracious enough to provide me with information on a safe place to park a extra vehicle we had on spring break.
Got stuck in some sand while on vacation in Gulf Shores. They were able to get to us super quickly and had my car out in minutes. Grady was very professional and respectful; would 100% recommend this place to anyone!
I was stuck in deep sand just off our driveway at our beach house in Gulf Shores. I reached out to Kings Towing at 5:30 am on Sunday morning and within 30 minutes Richard arrived, he was very polite, professional and helpful. He had my vehicle out of the sand via wench and I was on the road within 10 minutes. These guys turned a unfortunate situation into an overall pleasant and educational experience. I highly recommend them and can't say enough about Richard and his professionalism.
Vacationing in Orange Beach Alabama, walked out to our car to find a flat tire. We called Kings Towing and they came right out, aired up our tire at no charge! Would highly recommend!!
Nothing but complete idiots who work here. Someone stole a truck and boat off their property so they thinks that gives them the right to chase after him and almost KILL several cars full of people in the process ( ran me and servel other cars off the road and into the grassy shoulder) thank God there was somewhere for us to drive off or would have been crushed by the tow truck. I Call the company and get cussed out by the guy driving not apologetic in the slightest . I Called the cops and filed a report but there's nothing they can do since they did not witness it.TRYING TO GET YOUR BELONGINGS BACK FROM A THIEF DOES NOT GIVE YOU THE RIGHT TO PUT INNOCENT PEOPLES LIVES AT RISK. I HOPE YOU NEVER GET THAT TRUCK BACK SCUMBAG!!!! NEVER DO BUSNIESS WITH THIS COMPANY.
THE WORST!!!!!! The rudest, most unprofessional, outrageously unorganized, SKETCHIEST “business” I have ever encountered. No person ever wants their car towed, but the experience could have been so much more pleasant if they weren’t so HATEFUL!!
Very very rude when we tried to get our car back. There is no reason to just be rude to someone for no reason. Also, originally told us we just needed to call an hour before to get our car, but when we called to get it (we were trying to leave town to get home) they wouldn't give us a time frame to even pick up our car nor would they give us an address to pick up.
Our car was towed by this company. We were given no warning, and then given the wrong address to go retrieve it. The company is stationed in the back of a Marine company, with no central office and no protocol for retrieving your vehicle. Upon arrival, we got out beside our vehicle and inspected it for damage while waiting to be approached by an employee to be informed on what to do. The employees stayed in the tow truck and did not come out. Once we approached the tow truck they informed us that they could have and should have held us at gunpoint for pulling up and inspecting OUR vehicle, as we could have been “stealing it.” They admonished us for not coming up to their central office first before inspecting our vehicle. Excuse me, since when is a tow truck considered a central office? Overall, this company has very poor customer service and sense of direction for running a proper business.
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