What clients say about Bighorn Basin Towing & Repair in Cody (WY)
The people running this shop are some of the most honest people I've come across in the auto repair world. They treated me like a human being and went out of their way to help me with issues that went well above and beyond what a normal shop would do. And they take on the most difficult jobs you can think of and are very thorough in their approach to ensure there won't be issues as a result of the repair.
Dishonest company, no ethics.
Originally wasnt going to leave a review, but learned from others this is a habit of theirs.
They have no problem bad mouthing and creating rumors and lies about the shop you want to take your vehicle to. Hoping that you let them take it to their shop to do the work. I brushed it off initially, until I learned they do this repeatedly, and is extremely dishonest. The companies that helped spread your name when you started, you are trashing and lying about so you can make a buck. This is not the type of behavior we need in business owners in Cody. As a veteran myself, with several family members that are veterans, I am disgusted to see this type of dishonesty, lack of integrity, and dishonorable behavior. Definitely not what I imagine a respectable business doing. If they are willing to do this to fellow business owners that helped them when they started, I can only imagine how easy it will be for them to take advantage of a customer, they wouldnt think twice about screwing someone over. I will never recommend or use them again. Hopefully they see this, acknowledge their shortcomings, and do better.
On a recent concert trip to the Cody area, we needed roadside aid at a tough time and place. Eric and his crew really went above and beyond to help us out, get our van running again, and we even made our next job with time to spare thanks to their extra efforts. Professional excellence, fair prices, and friendly service - what more could you want? Thank you Bighorn Basin Towing & Repair!
I had a blown tire about 6 miles from town on the Belfry Highway with out the right sized spare. After a long wait my Insurance coming finally arranged for Bighorn Towing to come and tow my carry. They came right away and towed me to a shop. Very friendly and professional. I would definitely used them again. Thanks Guys!
Amazing service! We recently became stuck while visiting beautiful Wyoming and a truck came right out. In addition to the fast and friendly service, he went above and beyond with helping me deal with my insurance.
Recently went to the dump saw we got a screw in the rear tire pulled into Big Horn Basin towing they immediately came out pulled the screw found out it wasn’t leaking, didn’t charge us a dime then played with the dogs. My utmost gratitude to them & helping us out. Any further needs I have I would definitely go back. Thank you so much 😊
Our truck broke down in Yellowstone Park and we were thousands of mile from home and three hours away from our RV. Unfortunately the park only has one towing company and they will only tow to one of the entrance gates and then you have to find another company to tow it wherever the repairs are going to happen. Most of the dealerships were two weeks out before they could even look at it to troubleshoot the issue. Bighorn Basin Towing not only picked up my truck but also handled the repairs. I picked my truck up two days later and made it back home to Georgia with no issues. These guys were quick and efficient and I believe very honest. If you’re in that area and need vehicle service, I would highly recommend them. They have it figured out and turned a potential highly stressful situation back into our great vacation with minimal down time. Thank you all very much! Job well done!
Short version: We experienced car trouble on our way to Yellowstone, and Eric and his crew worked hard to make sure we would make it home.
Long version: My husband and I were driving from Colorado Springs to Yellowstone when my 2006 Xterra broke down in Cody on Monday. I called Bighorn Basin Towing to tow my car to a nearby mechanic, and they said they could work on it in their shop. So I decided to go with them for the repairs. I mistakenly thought that I had a front caliper go bad, causing the wheel to lock up. Turns out my pads and rotors needed replacing. The rotors were worn down, and the pads were metal on metal.
Eric took us to a hotel in Cody that he knows always had a vacancy for emergencies like this.
They couldn't duplicate the noises I was hearing, so we all figured that was the issue. Boy, were we all wrong!
They gave me back my car on Wednesday and we continued our travel to Yellowstone. Then the problem came back! My transfer case was the real culprit, and it imploded 16 miles from the hotel we were staying at.
Eric towed us to the shop to check it out and then brought us back to the same hotel. He and his crew worked long and hard to make sure everything was fixed so we could go home on Friday. They even made sure the rear differential had good fluid in it too.
We never made it to Yellowstone, but a terrible situation was made better by Eric and the crew at Bighorn Basin Towing.
They listened to my concerns and addressed them all while keeping me informed of their progress during the repairs.
Their work enabled us to make it home safe and sound on Friday.
Eric was awesome! He helped us tremendously when our sprinter van got stuck in the sand at the reservoir, we really appreciated how fast he got out to us and how quickly he towed us out of a very tricky spot. Thank you Eric!
Blew a tire on the motorcycle and Eric was great to talk with and got to us fast. Great service for what you need when you need it in the Cody, WY area.
The crew there got my truck in and out in an amazing time frame they got it fixed at a great price. They contacted me throughout the process with pictures of the failure fantastic crew and truly appreciate them.
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