Tried starting my Escape this morning and all I got was some garbled noise. AAA suggested a couple of local folks but I already knew Big Al's from two or three previously uses of their services. I was told 30 minutes by Mike, but Jordan was there in 15 or 20. He took my car to my regular mechanic quickly and safely. Thanks to all.
Very good company. Their equipment is top notch. The tow truck driver (Duane Martin) always a very nice guy. He was concerned about me being cold, let me sit in the tow truck and we had a great conversation for an hour. That truck towed my truck and loaded trailer like it wasn't even back there up the hills and it was very comfortable. I highly recommend this tow truck company. Great job (Big Al's).
We’re really quick to come over and help and he was able to maneuver their rig to get my vehicle parked in my backyard for me so I don’t have to fiddle around Trying to push it
Great service!! Needed my car towed to our house. From the time I was contacted to the time my car arrived to our house was less than an hour. 100% top notch service.
Had a dead battery and Will was dispatched out and got me goin quickly. After he left I got to the on ramp towing a 45 ft RV and my truck went into limp mode and wouldnt go over 15mph. So I submitted another request through my insurance and he was quick to turn around and take me to a repair facility in Cheyenne and was back to me in about 30 mins. Jose was awesome as well, he was extremely polite and professional on the phone. He listened to my concerns and kept telling me “we will get you taken care of, dont worry” here I am stressin out tryin to get down the road. After bein stranded in the cold for the night, luckily I was at a hotel, so I went ahead and got me a room. After we dropped my truck and trailer off He drove me to the hotel so I can get a room and didnt leave until he made sure I had one. These guys provide top notch service and it was an excellent experience. If it ever comes to it, Ill use them again, but hopefully I dont have to. Lol. Thanks Big Al’s team, you guys are the best.
AAA Customer- The NICEST experience. Will Collins is just a total delight. From courtesy call, pickup, to drop off (which he offered to do solely himself from previous experience), Will was just the epitome of amazing. So so thankful for such a wonderful community in such frigid wind! Thanks Will!
Called AAA to fix a flat tire. Big AL tow truck showed up in 20 minutes. Replaced flat tire with spare in 15 minutes. Great, fast service. Highly recommended.
My entire experience was excellent. Once my roadside assistance plan gave my info to Big Al's, they contacted me to confirm my location, and they showed up quickly. Everyone was super nice and helpful. I want to say Pedro was the first person I talked to (I'm not 100% positive I remember the correct name, but I hope I'm right), and Will picked up my jeep from way outside town on a dirt road. Both were fantastic, understanding, super positive and friendly. Truly appreciate all the help getting my vehicle back to the service center to get fixed!!!
Will was incredible!! My battery was dead and he arrived earlier than scheduled to help me get it dealt with before it got dark. He was professional and very nice!!
My driver picked my 2010 Prius up this Saturday . He was kind and patient. I appreciate him making me feel comfortable on a hour and a half ride please tell him I said thank you
Fast, friendly and professional! Shane saved our day when we had a flat tire 45 miles from home. He got there fast and had the tire changed quick even tho it was a Sunday evening! Very grateful for the help!
I couldn't get my Rav4 Hybrid to start. Dead battery - and the battery is not accessible to a person with my skill level. Big Al's guy showed up and had my vehicle running in less than 5 minutes. He did an excellent job with my car.
Will did an awesome job. Kept me in the loop on his ETA, more than willing to answer my questions and was knowledgeable. Very friendly, very safe and very accommodating. 10/10 recommend.
I will recommend for anyone in WY area definitely best and best priced for sure. They stay behind they words and pricing and showed up quicker then promised!!!
Very fast response. Got a forklift out to the port of entry within 45 mins and got 2 pallets moved for us. Very fair price, great service. Will use them again anytime we’re in the area.
Cory arrived within 10 minutes after receiving my alert that they were on the way. Very helpful and pleasant. Would highly recommend their services. AAA sent Big Al’s and I am very glad.
My transmission went out in my car. Even though they were busy. David arrived when they say he would. Was very professional. He worked efficiently to get us on our way. We arrived home safely. I'm very glad they were there when I needed them. I would recommend them to everyone.
These folks are totally awesome! After getting totally screwed around by my rental car company they came out over 2 hours away to pick me up. The dispatch team is great! Jose is wonderful and very very helpful. Thank you Jose! Their driver, Will came out and he's totally awesome. When you need to get towed you are probably having a bad day already, Will is a guy who loves what he does and loves helping people! Will, thank you so much for the help and the great conversation on the drive back! This company is made up of great, wonderful, totally helpful people. Ya'll totally rock!
Over the years, I’ve used many tow truck companies in the past and I will tell you this this company is top-notch. They showed up when they were supposed to show up. They took care of business and got me back to my life. I apologize. I don’t remember my tow truck driver’s name, but obviously he’s been with the company for some time been in an industry probably forever. He knew his stuff and I felt very comfortable with him handling my vehicle. I recommend this company to anybody that needs assistance with a tow..
Drew came to pick up my jeep wrangler. He knew how to put it in neutral, was extremely pleasant, and handled the task smoothly. I was hugely appreciative for his cooperation and professionalism. If you ever get an army vet with a red mustache, you're in good hands! Thank you Drew!
Arrival time was within the ETA given by AAA dispatch. Donovan was very friendly, informative and understanding. For his first time assisting someone who ran out of gas, we didn't feel like it was. This was a good experience.
Shane did an absolute amazing job with getting our family relic safely loaded and delivered in record time. He was not only prompt, but polite and professional. Every experience I have had with Big Al's towing has been excellent. Thank you!
Was stuck on side of the road in an EV ( to EVs). Taylor from Big Al’s went above and beyond to assist us with our towing needs. He took great care of our rental EV, towed us to a charging station, and went above and beyond to make sure we were safe, comfortable, and that our needs were taken care of while we waited for our vehicle to charge. I can’t rave enough. 6 stars out of 5 for the level of service. From call to delivery, excellent!
By far the greatest customer service I’ve received. Duane was excellent and went above and beyond to make sure what was a bad day turned into a somewhat decent night by making sure me and my girlfriend and dogs were safely off the interstate and got us to a hotel. Duane was kind and Professional and made sure we were settled before leaving. This man deserves to be recognized or employee of the month, year or Decade! Thank you Again Duane! Will definitely recommend Big Al’s Towing and Recovery to all my Trucker buddies if and when they travel through Wyoming!
Austin was professional and efficient. He even texted me photos of the car delivered at the shop! Best towing experience in a long while. 10 out of 10, would recommend!
A week ago we had one of the worst days of our lives. Big Al’s came to the rescue and were amazing. They got us safely on our way & took care of our trailer. The next day they went above and beyond to help us gather personal property out of our destroyed trailer. Every employee there that day was so kind and treated us as family. Hands down they are one of the best!
Big Al's are the people to call. I've used their services many times all the way from my personal vehicles to the semi's I Drive for work. Every single one of the drivers there are knowledgeable compassionate of all their customers of whatever the needs may be. But importantly they are reliable. As a truck driver, They are the number one people to call because you know for a fact that help is coming when you call them. As a local truck driver here in the oil fields. I know when I bury my truck in something they will get me out. When it comes to all my personal cars anywhere from a lockout to a jump start to a tow, they are fast, responsive, get the job done quickly and safely. A big shout out to all the staff at Big Al's
On a Sunday afternoon while crossing into Cheyenne, Wyoming on I-80 my RAM 3500 diesel began to lose power with no check engine lights. Suspecting bad fuel and after unsuccessfully attempting repairs on my own, I found myself in need of a tow. Triple A recommended Big Al’s so I gave them a call. Shauna answered and was she great asking all the right questions and answering my concerns. She quickly sent Chris out to haul my truck and the camper I was pulling out of harm’s way. He was very careful with my rig and with me not knowing the best place to go, Chris recommended Patriot Diesel as the place he’d take his truck, so I trusted his word. I’m glad I did, they know their stuff.
Dec 14, 2022
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