What clients say about RecStuff.com in Jackson (WI)
I ordered some rims that I ended up not being able to use. I wasn't able to determine that until I had mounted a tire on one. I went to return them and they hit me with so many fees that I would have ended up getting back 41% of what I initially spent.
The shipping I can see. But the 15% restocking fee on top of all that?
-They paid $36.33 in initial shipping costs.
-They deducted that same $36.33 from my refund plus I am responsible for any return shipping costs.
-They wanted to charge me $ 28.35 in "restocking fees"
Not only will thay have been made whole, but they will have regained the ability to make another $72 off the original product, plus another $28.35 in fees? They'd be better off than they were before they dealt with me!
I would have paid $225.48
I would have pocketed a refund of $93.57
And I would have lost $131.91 with absolutely nothing to show for it.
Customer service must mean something a little different to them.
I'll keep the rims, and they've lost a customer.
Good prices and product but they send you a link to contack them and directions on how to pick it up the item and its the wrong number and location but got it all figured out and all is good just need to update there info.
Just received my 15"trailer rim today and it fits like a glove ,holes align all up on the studs& center hole perfectly! Quality is good glad i bought from recstuff, reccomend buying worth the money paid, will buy again from them again, tell your employees job well done!!
Bought 7 of the aluminum gunmetal 15" wheels & tire package. Worked with Lauren who was fantastic!! Great communicator, responsive and a pleasure to work with. The wheel/tires were in individual boxes upon delivery, delivery service was great and dropped off right to my driveway. These wheels are beautiful and a nice touch to my trailer.
Lauren was the best customer Service rep I have had in a long time. Lauren A. was very professional, courteous and knowledgeable. She even went the extra mile to help out. Thanks again Lauren A. Vic
Great product. It was definitely an upgrade to my current wheel. Shipping was super quick. I had my product within a few days of ordering. It fit perfectly and came pre greased. Price was great !!
Nate was helpful and curious while we purchased tires for our camper.we purchased tires and rims two years ago dealing with RecStuff than with a very good experience and this time the service was the same.worth the drive up from Racine.
I recently placed an order for trailer fenders, accidentally submitting the order twice. I spoke with Nate in customer service who was super kind and helpful. He was able to quickly cancel the duplicate order and confirm the remaining order. I had an excellent customer service experience, thank you Nate!
I was having issues ordering online, so I called the business directly. Nate was able to help me order my items very quickly. Very happy with the prices and fast delivery within three business days.
Nothing at all to complain about. I purchased they sent it arrived and everything was good. In the even something did go wrong im sure they would have made it right within reason. I got a few emails from their team during the order process and shipping phases so I would definitely buy again if needed.
Contacted Recstuff to purchase trailer tires and ran into a processing glitch online, Matt corrected the issue very quickly. Awesome speaking with him and highly recommend Recstuff!!
Nate was very knowledgeable and answered my questions with ease. Had exactly what I needed and ordering was easy. Hope I can use them and their great prices again.
Excellent customer service! I enjoyed speaking to Matt today. He easily could have said "Yes, you can order from the website." instead he said something to the effect of "I can take your order over the phone or you may order from the website whichever you wish, I'm happy to help." I was grateful to have his help and being a business owner myself I enjoy great customer service. He was easy to talk to and made me feel important and that my questions mattered to him. Also, they are automated which I appreciate. I received an email almost instantly that my order was placed. That builds confidence. If we need anything in the future I'll just call Matt.
I was in a pinch for time and money and needed 3 tires for my trailer. I had placed my order with recstuff around 9am contacted the support team and explained my dilemma and they had the tires ready for pickup just after noon the same day. The rep I spoke with was amazing and helpful and the warehouse staff was courteous as well.
Purchased the two 20.5x8-10 tire package. They were a better ply and cheaper than buying two new tires and having them installed by local tire shop. Very satisfied with them. Helped the looks of the older trailer as well.
We needed tires for our camper. RecStuff came very highly recommended in a bunch of camping groups so I figured I would give them a shot. The website was easy to navigate and I found my tires and rims without issue. The price was great and my order was placed. Tires come from WI so it took a few days to get to the East Coast. I was updated every step of the process and was given a tracking number the next day.
I ordered 3 tires and they were shipped via FedEx. The first tire came sooner than expected (By a day) I was told by the drivers the 2nd package (Of 2 tires and rims) would be here the next day. Well FedEx said the barcode was unreadable and my package would be here soon. Well it did show up after 2 days. The tires and rims were not in a box, they were taped together and covered in Paint and some other substance.
I sent pictures to RecStuff just to let them know what happened. I wasn't really looking for anything, but I was sent an email the next business day (I emailed on a Saturday, Monday was a holiday, the reply was sent on Tuesday.) A great customer service Rep named Lauren A. told me she was sorry it happened and gave me a tracking number and told me "2 new tires and rims are headed your way"
I was shocked! Like I said I wasn't really looking for anything. I didn't demand new tires. I figured maybe I would get a code for my next purchase or a simple sorry (I would have been fine with either) but nope, that's not how RecStuff works. They want you happy as a customer and I am very happy, They are now my go to place to order trailer tires or rims and I will gladly tell anyone to go there!
Thank you Lauren for the great service and Thank you RecStuff for caring about your customers!
Lauren was wonderful in helping me find a wheel that matched my others. definitely making a horrible situation a lot better. It is very rare to find good customer service these days.
I have purchased tires and wheels from Rec Stuff a few times.
Rec Stuff is great to do business with.
They have very prices on all products they sell ans quick delivery. They are the best
Shopping for a new set of trailer tires and spare for my boat trailer and found RecStuff to offer a great selection and great prices. One of the items I wanted was out of stock for awhile and Matt W./Customer Service Rep was very engaged and responsive in assisting me with tracking the availability and completing the purchase. Highly recommended!
Ordered a set of tires and rims for my trailer, picked them up and had them installed in less than a few hours. Very happy with the price and service I received. And they look great!
Can’t say enough about RecStuff’s great customer service!! Placed an order for new wheels and center caps for our travel trailer. They answered all my questions and ensured that I was ordering the correct parts. The order was filled and shipped quickly and received in great shape. I had an issue with the center caps, they made it right and followed up to make sure I was happy. Definitely will be a return customer and recommend RecStuff!! If you need trailer wheels, tires or accessories!!
I originally placed this order on 10/7/24 but canceled it the next day because I had ordered the same thing from ENRA , that turned out to be a scam, so I reordered it from you. My CC statement showed the first charge but not the credit. The tires are perfect though .
The fenders are great. Heavy 0.080 thickness material vs. 0.060 or 0.057 on the others I looked at. They shipped very quickly and arrived in just a couple of days. The service was outstanding.
Exceptional!!! I needed two new tires for my camper and when I placed my order, there was an issue with the frame. Salina jumped on the phone to contact me about the change in the frame and they didn't charge me anything extra for the frame change. I received my tires in LESS THAN 2 DAYS. Put them on my camper and drove for 3 hours plus with no issues. Tires worked great and customer service from Salina was EXCEPTIONAL. 5 stars are not enough......need more like 10 stars!!! Thank you.
Amazing customer service. I spoke with Matt prior to placing an order regarding shipping times as I was needing a wheel as a spare for my boat for an upcoming roadtrip. Matt went out of his way to get the order processed and shipped out as soon as I submitted it, ensuring I’ll have the wheel in time for my trip. So far I’m extremely happy with my experience. Thanks again Matt.
Needed a size tire that I could not find anywhere local, found them in google and ended up doing a tire/wheel combo that was cheaper and better quality then anticipated! Worked with Hailey over the phone who helped me utilize a military discount and walked me through the entire process. Tires/wheels arrived 2 days later and look amazing. Also utilized their services to balance the package. Couldn't be happier with the process and services, will never go anywhere else for tires at this point for my trailers.
I looked high and low for fenders for my teardrop build, and finally found exactly what I was looking for on recstuff.com. Free shipping and a discount for buying two fenders got my attention as well, but mostly it was that the fenders where what I needed. They arrived in <48 hours, exactly as described, film protected, and ready to install.
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