What clients say about Gateway Auto Care in Hudson (WI)
From the first phone call to getting my "new" car back, OUTSTANDING. In an age dominated by crappy customer service, the folks at Gateway Auto shine. From appointment setting, to drop off (evening drop off with one of the best key drops I've ever encountered), to text notifications, to diagnosis, to the repair, I could not have been happier. In fact, it was so painless, the final cost was with every penny. I could go on for hours about these guys. Mine was an incredible experience and they are my new go-to mechanics. Thank you, Gateway Auto.
Very disgusted with service. Spent thousands of dollars on repairs and for expensive new tires, since my old ones leaked air. Get my car back and within days all brand new tires are leaking air. I find out they didn’t put new valves/stems on the tires, used my old ones that leaked air. Makes no sense and other mechanics were shocked by this, as well.
First time customer. Outstanding service and communication at every step of the process. Better pricing and service. Friendly staff. Definitely a great experience
I highly recommend the team at Gateway Auto!
On a repair visit today, they really stepped up in ensuring the job was done fully and done right! They also are excellent to work with for scheduling and have great communication.
If you’re looking for a local shop in the Hudson area that has good value and works to build trust, look no further than Gateway Auto!
They were so friendly and kind. Went over everything. Very pleasant to work with. Easy to get an appointment to look over the car and able to get issues fixed in a timely manner. Thank you again for making this a good experience and stress free.
For years I would get anxious about bringing my vehicle in for service. Too many times, at other garages, I was talked down to, or treated like I was stupid. But never at Gateway. I trust them and always appreciate the explanations and service I receive. Thank you, Gateway!
Top marks all around
Excellent work
Friendly staff
Reasonable prices
Had much better experience buying tires here than any of the tire specialists around town too.
Started right at the oil-change/check-up appointment time. A couple questions clearly answered. Out of there in 45"!
Well-explained minor future to-do details on the check-up report.
Even comfortable chairs and good reading light. What more could one want? Oh yeah, reasonable price too.
I really enjoyed my experience at Gateway Auto Care. The staff are very friendly; the customer lobby was spacious and inviting and the quality of work was fantastic. I would highly recommend servicing your vehicles here! We trust Gateway Auto 100% to treat us with honesty and integrity every time.
We have been around when it comes to auto repair and the only other place we trust is Grease Monkey in Stillwater. When we need work done, we get it done at Gateway Auto Care. They take pictures of everything so you can see what they are talking about. Most places we have been to, just want to up charge you with unneeded services that you do not need but not Gateway Auto Care. Plus Gateway does not use pushy sales techniques to trap you into getting the work done! Thank you everyone that works at Gateway Auto Care!!!
Gateway Auto is always professional and honest. Dealership wanted $1500 to an air conditioner in my vehicle and they did it for a 1/4 of that. Nick and his crew are courteous, prompt and get the job done.
True professionals who diagnose the problem and fix it! They are honest and understanding, as you decline/defer some maintenance/repairs on older vehicles. It is a true pleasure to do business with them! Enjoyed Nick’s Complete Automotive for years and years, and am so glad to stay with their sister location by Menard’s on the hill in Hudson. Tom Smith. Hudson, WI
May 2025 update: had my car towed in Monday night, left the keys and a note, and they had me rolling Tuesday afternoon! Great communication and consistency, year in and year out! It is so nice to have a shop I can trust to keep my aging fleet on the road. Thank you Gateway!!
I used Gateway after breaking down in Hudson on my way back to the cities. Great communication. The level of detail provided in their diagnostic is phenomenal, I wish all providers could be as detailed as this.
I somehow accidentally left a two star (google maps equivalent of a pocket dial) and they reached out to see how they could address the issue. Would highly recommend if you’re anywhere close!
So happy I took my car here! Super nice and helpful staff especially Pete. They didn't try and do stuff on my car that didn't need to be done. They took pictures of everything they found on inspection of my car that needed to be fixed and sent them to me.Honest people and will definitely be going there for any car repairs!
I have been taking my cars to this place for years now and have always been happy. They tell you what needs to get done and what they would recommend watching. Reasonable pricing and honest recommendations.
Gateway Auto Care has done all my regular SUV & car maintenance and repair work for over 10 years. They are terrific. And recently I needed work on the wheel bearings of a two wheel hauling trailer. It was done quickly and they even checked out the electrical wiring & bulbs to make sure I was ready for my upcoming trip.
If you want peace of mind you can trust Gateway to help you keep on the road. Greg Gerard a 10 year + Hudson customer.
I used to take my care to Nick's Complete Automotive in downtown Hudson but once the moved up here I used this location instead. Very convenient, and easy to get to and park. The staff has always been helpful and the quotes are fair and competitive. I will continue to bring my car to Gateway Auto for as long as possible!
We have been going to Gateway Auto Care for years. Nick and his team always go above and beyond to fix all of our car problems and also let us know if something is ok to wait on. They are extremely trustworthy, professional and I wouldn't hesitate to recommend them for any service you would need. I am so happy to have found them and I can't imagine going anywhere else.
Being new to town this was the first visit for service on my 2015 Ford Escape and very very impressed. Communication was terrific, work was expertly completed, there were no surprises, and the vehicle was ready when promised. I’ll be back soon with my truck, and I highly recommended Gateway.
I was impressed with the service I received from start to finish! They were transparent with their pricing and were able to complete my repair quickly. My car has not run this well in several years. I highly recommend Gateway Auto!
I've been a loyal customer of Gateway Auto Care for over five years now, and I can confidently say they provide the best service in town! From day one, they've consistently delivered trustworthy and reliable service, always treating me right. The team at Gateway Auto Care is not only professional but also incredibly courteous and respectful. Every visit leaves me feeling confident that my vehicle is in good hands. They've earned my trust and loyalty time and time again!
I am very satisfied with my interactions with Gateway Auto Care.
From the scheduled drop off time within 1 hour I received messages informing me of everything being performed plus getting a phone call with detailed information including a call when the vehicle was done.
The end result was not only getting the required repairs completed at a decent price but also being informed of an item that didn’t need servicing thus a show of integrity where as they could have taken advantage of me and didn’t.
I will be returning there for my future work in the future.
Lee
I'm editing my review after around 4 years, I'm guessing, of bringing my vehicles to Gateway. I'm still always thrilled with the quality, efficiency, and reasonable costs of their services. I trust them entirely, and recently, they added wheels, tires, and all new suspension to my Tacoma.
Everything turned out phenomenal, and I've had zero issues even with all the new parts. The price was even LESS than I expected!
Can't recommend them enough!
I went to Nicks Complete Automotive for the last few years and just recently switched over to Gateway Autocare. The great thing in Nick owns them both!!
My service advisor Nate also made the switch so the care of my Traverse and Silverado has been seamless.
Lately both of my vehicles have decided to be difficult.
The Traverse alternator decided to die when my wife went to work. Not only were they able to quickly diagnose the issue but they also fixed it that same day. Amazing service!!
My Silverado(2006) is having some issues with a vibration. They reduced it down to being a driveshaft bushing issue. Not an easy thing to determine. In the past they also changed my engine due to the engine making a lot of noise and metal.
From Nicks complete automotive to now Gateway I know I will have great service at a good price.
This outstanding business is very organized and professional. They explain things in great detail provided an estimate and a breakdown of everything involved. My vehicle was completed in a timely manner, and the rates are very reasonable as well. Nick and Pete are are great to deal with. We have peace of mind and every confidence that our vehicles are under the best care at Gateway.
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