What clients say about Parts City Auto Parts - Baldwin Parts City in Baldwin (WI)
If auto parts stores had elite units, Doug would be like a Delta Force sniper. The guy just consistently "sends it" and hits target. Most parts stores employees are apathetic at best. Great crew here. Worth the hour+ drive.
I have dealt with Tom, the owner, of the store for thirty years. He will go out of his way to take care of customers. Recently I had a part I had purchased fail, through no fault of Tom’s, he as always went above and beyond to make sure I was satisfied with a solution. One thing I would recommend though is to stay on his good side.
I called Parts city to help me figure out why my four wheeler stopped working and how to fix it. They were extremely helpful, had great trouble shooting ideas, and we're kind and respectful. I am not one to leave reviews but I was so impressed with their service, I had to share. Definitely recommend Parts City for your automotive/small engine needs!
Worst customer service I've ever experienced. I feel the hatred and racism in that store.. out of six employees working only one offer to cash me out.. I'm literally standing at the counter.
Good staff clean store I'd give 5 star but I had been sold a part 2x I was given the wrong seal and when my vehicle was apart they would not deliver the right one to me because I wasn't a buis. Which I feel wasn't my fault the part was wrong 2x so I had to put my truck together with no differential seal and drive there myself.
Great service! They go the extra mile to get what you need. And are very helpful! Have gone there for as long as they have been in business, & have no complaints at all.
Decent amount of available parts. But they sure know they are the only show in town. In most cases their parts are very expensive...and just plain old expensive on everything else. Check out their sale prices, its like they mark them up to mark them down.. Most of the stuff on sale is useless, and not the parts you would normally buy. Here some money saving advice. Its 12 minutes away... for great prices, and advice if need be, go to Glenwood Napa. Privately owned and he appreciates your business.
Mark is the man ! Was indeed well educated on my needs and very helpful to be sure I had everything I needed . Even a 3 1/2 ton Delco Jack ... thanks ... Lyle Messinger Texas
I visited Parts City to pick up a blower fan part. It was an 'add on' visit while on my way to work, so I needed it quick. I received very quick service in a friendly manner and made to work on time...
This place will amaze you as to the parts they have in stock. I do most of my own maintenance and repairs. Example: Honda spec synthetic automatic transmission fluid. Could not find it at any of the auto parts stores or big box stores in Hudson. Parts City has it AND at a great price. Another example: my boat trailer axle nut and seal. I put the old mangled ones on the counter and within a couple minutes the new ones were right there.
Tom, Matt, Doug, and all the crew are friendly and you can trust that they will not sell you something that you do not need.
Local operated, stocks good supply of automtive parts and light truck, I most just buy battery's for my mowers, but they have tools as well., Who knows you might need a starter motor or write blades, good shopping.
We used to go here a lot. But some of the new blood doesn't have much knowledge or the desire to help. One guy asked if my Dakota was made by Toyota. I was like.... no... Dodge..
No silicone wiper blades...only rubber junk that falls apart in monthes... if you want a good high quality silicone blade that will last for years you need to go to OEM Direct in Baldwin Wisconsin for some reason Parts City in Baldwin refuses to carry their products because Tom told me that they last too long and he wants to be able to sell those customers wiper blades every six months not every 6 years
The sign on the door said 7:30-7pm, (I think for that particular day) I walked in at 7:31am, and was seemingly already the 3rd person in line. By 7:40 am I was out the door, with the exact part I needed, and the extra knowledge that Parts City has kerosene on tap! Excellent the service, and super courteous. And that's coming from a volvo owner...
They have been nothing but nice and helpful. Always fun to go to the store, get my parts and just visit and talk about my cars and how to fix them. They always take the time to just talk to me and give me advice on how to do any work on my cars. Awesome group there. I will only do business with them :)
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