Friendly staff. My car was done in about 20 minutes. I paid the same amount for an oil change this year as I paid for my previous oil change there. No price increase! I did not know there is a 3% charge for using a credit card. Next time I will bring my check book!
The entire team at Waterford automotive is wonderful! They are reasonably priced, knowledgeable, responsive and overall, just good people. We are so grateful we found this mechanic, they do a wonderful job.
Dropped off my Bronco for an oil change. Dawn is always very accommodating with our schedule. We’ve had multiple vehicles serviced here and the service is always top notch. Can’t recommend them enough.
They are super nice, kept me informed and they fix things not just install parts. It’s never fun to spend money on your car, however they have made it less painful and I really appreciate it!
This place is great!! Called needing my break line repaired over the weekend. They said they wouldn’t be able to get it back to me on Monday. I really needed my car for work and they were able to help me out! Come here if you’re looking for good people!!
Waterford Auto continues to pass the test of time. Dawn and the mechanics are wonderful to work with, knowledgeable and extremely trust worthy. I know when I bring my car there I’m not going to get bombarded with extra service requests, as you do at other places. Their quality of work is top notch!
They worked on my car super quick on pretty short notice and now it’s running again. They were super nice as well. Definitely would take my car here again!
Best service ever! Very straight forward, knowledgeable, and only satisfied when you are satisfied. Guaranteed work. I will not go any where else. This place has a heartbeat!!!
Waterford Automotive is the only place I ever take my car - whether it’s for routine maintenance or bigger, unexpected problems. Being a younger single woman, it can be so scary taking your car anywhere. I’ve heard such horror stories of people getting taken advantage of and up-charged, but everyone here (the mechanics and office managers) are always honest, respectful, and extremely friendly. I really appreciate the integrity here and they always take great care of my car. It’s so nice having a mechanic I can trust. Thank you!
On very short notice and almost closed on a Saturday the guys here helped me fix a tire with a nail in it and all I can say is it was great service and a quality repair! Thanks Guys! Most shops would have said come back next week but they went above and beyond to help out. Bravo!
Had a fantastic experience with Jim at Waterford Automotive. Had my exhaust manifold replaced and they were very accommodating with my schedule and did a great job communicating with me. I ended up needing to go back to tighten a wheel well liner that was not their fault and they took care of me with no issue. Would definitely recommend them and they are now my local mechanic of choice.
Such great service. I called with a disabled vehicle needing to towed in and they were so responsive, and got to the car immediately after being dropped off. Great communication, and very honest, reasonable pricing. Thank you guys!
Waterford automotive is great. First experience, they were able to get me in and fix my truck in the same day. They also were able to source the part needed at a lower price than I could find. Would highly recommend them and will definitely be back for future automotive repairs.
The turn over for repairing my tire was outstanding! 45 minutes! The man that helped me out was so funny and a very hard worker! He stayed well past normal hours to help a girl out. Would always recommend this place to anyone! Make sure to ring the bell several times for service (he loves it!) 😆
It went great, went for my emissions test and got it done really fast. The gentleman was friendly and answered all my questions. He does a lot of different kinds of repairs there also. It is nice to find a one stop shop nearby.
So I went in for an emissions testing since they just started doing that. All went well and smooth until I left. They left my truck in drive and GOT OUT!!!!! Luckily I have a safety mechanism that puts it in park automatically when it’s in drive and you open the door. But what if they didn’t open that door right away!!!! It would’ve smashed into their door causing damage to both!!!! I cannot believe this happened!!!! How do you forget to put a vehicle in park BEFORE you get out!!!! I will never trust this place for ANY of my vehicles ever. I will take my vehicles to Burlington even tho I’m a Waterford resident I don’t care.
As Waterford automotive has responded. My truck was in DRIVE when I climbed into it. It was not in park. My truck will automatically go into park when it’s still in drive and you open the door. It’s a safety mechanism. But my truck was having alarms go off and flashing the “D” light on my shifter knob. I would not have made this post if I t did not occur. It’s a serious issue and could’ve resulted in very serious damages. This is not ok. I do not make this post lightly. You left my truck in Drive.
Jim took excellent care of my van on an unlucky day - I found myself stranded in Waterford with a flat tire after I walked out of an appointment! He - and everyone in his family-owned shop - turned what could have been a really stressful incident into a quick and affordable solution. He promptly made a roadside call to air up my tire so we could limp the vehicle back to his shop. He answered all of my questions and made the best recommendations for my family's safety. Within an hour, I had a replacement tire on and was ready to continue with my day. Plus, when he bought candy for his grandson, he brought an extra piece for my son. How sweet is that - I cannot recommend Waterford Automotive enough!!!
The mechanics at Waterford Automotive are very knowledgeable and experienced. They diagnose issues quickly and fix the problem. The secretary is very helpful, and gets your vehicle in for service as quickly as possible. If you want an honest, knowledgeable, and experienced mechanic this is the place for you. I would strongly recommend this place to family, friends and others.
Had the brakes done on our car. Easy to schedule, fair pricing and great work. No issues at all. Definitely will continue to use for all my auto repairs!
Best customer service ever! Jim was So helpful and kind. I had to Nails stuck in my tire on my car. They took me last minute and fix it for me within 15 minutes. Highly recommended will be returning. 😊
I have had a handful of repairs done here that I couldn't do on my own. Cv/driveshaft replacement, exhaust repair and radiator flush. The owner, secretary and mechanics are all very knowledgeable, accommodating and friendly. All the work they have done for me has been top notch; they even repaired the little spring in the hood latch that wouldn't close and never mentioned it. Great hometown mechanic
My family and I lost everything in a fire not a month before I needed to get off to college. One of my first priorities before leaving was getting new tires because my car was in no position to get there as it was. I went here into the shop simply to ask the prices. I told Jim my story and from there on out I felt blessed. Jim gave me new tires and even did some extra work and I think He only took 50 bucks. All they did was insist I get to my school. At least 450 dollars worth of work and they did it for 10 bucks and blessings for me on my journey to better my life. God bless these people
Jim is simply the best! He hires great mechanics as well. I have been bringing my cars to him for over 10 years and he has always been honest and fair. The first car I brought to him needed some exhaust work. It was an older car. We had been to two other places and they told us we needed to replace the entire system and quoted us prices of $600-$800. Jim said we didn't need a catalytic converter because this old car didn't need to pass emissions. He patched the hole in the exhaust system and sent us on our way for $70!!!! Jim and his mechanics are willing to work on OLD cars that are rusting out. I have found that shops don't like working on my old cars because you don't know what problems the rust will create when you start out, but these guys accept the challenge. Jim has saved me TONS of money and when you walk into the place, he ALWAYS treats you like you are the most important person in the room while he is talking to you. I recommend anyone go to Jim and his great group of hard working people at Waterford Auto!!
This is the first time that I have taken my vehicle to this repair shop to have work done. I found Jim the owner to be very friendly and I would certainly recommend that anyone go there to have good quality work done at a very fair price. I know that I will returning for any work that I need to have done in the future.
I have been going here for years.....I have had several cars of different makes and years all serviced here....in fact, I would hesitate taking my car elsewhere even though I now live in Milwaukee. This week Jim spent a great amount of time attempting to find out what was wrong with my car and his charge for repairing it was very fair and did not include the time it took to find the problem. Great service from a great guy.
Everytime we need our cars repaired, which isn't often...You can trust the guys at Waterford Automotive. Everyone is super friendly, they look at car and pretty much know what's wrong right sway. Their service is fast and their prices are very reasonable. I highly recommend Waterford Automotive. Thanks for being an honest shop where people can go and not worry about getting ripped off!!
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