The guy behind the register was very helpful. I couldn't find what I was looking for, so he looked the item up in the computer and found it in their back storage.
Place sucks! Try to be as efficient as posible and order my products thru the app to plan to pick up the next day after work. I get a email saying someone picked up my stuff. I immediately call the store for them to explain to me the email their response “ yeah some short white girl picked it up” i tell them that nobody was meant to pick up my order and that this a mistake on their part and if i can pick it up later when i got off of work they said no because someone picked it up. my order was already payed for online. They tell me to call the 877 number they have me on hold for 1hr to end up telling me they cant do anything because it was picked up already. I demand a refund and they give me the same excuse i told them i was going to file a police report and their whole attitude shifted. They try to make file a complain thru hr and hanged up. Ended up getting refund but wastes so much time and had to go to the store to demand it. I suggest moving forward to train your employees to not give random people orders or to own up to their mistakes never had issue with any advance auto except this one.
made a order and gave it to the wrong person. I called and asked for a refund or my oil and filter and they said no. Called corporate and said they couldn’t do anything about it. Went in and finally got a refund. Train your employees better. Will never ever go back. Worst experience ever. Dont recommend this spot. If i could give zero stars i would.
Near closing i was stuck! I limped my trailer to Advance auto. I needed 2 wheel bearings for my trailer wheel. They don't have them for trailers in stock. The store manager was the coolest! She says I'm gonna go see what I can find. She came back with several and just like that one fit! And she had 2 of them! And they weren't expensive! Wow, she did save me! I was pretty far from home! Its very rare these days to get customer service like that! Thank you so much! She deserves a award and a raise! Highly recommend this store for great customer service and professionalism.
Janette is such an amazing Gm she always helping me right away and always with such beautiful smile and personality ? her customer service is amazing. I will definitely will continue shopping at her store. Thank you Janette Rockwell.
Took a starter back after finding out I had a warranty on the old one and the clerk tryed to say I had already put it in my car when I never took it out of the box! What a jerk!!! Never needed a new starter since I now drive a 2016 chry
The two gentleman in here helped me so much. I can't thank them enough. They even went as far to order me the part I needed and looked it up for me. This was top notch class. Well done, I'll be back for more service and parts
GM Janette Rockwell is absolutely amazing!! As a woman, I’ve grown accustomed to getting ripped off when it comes to my car repairs. When my car battery died this past weekend, I expected my tip to the car parts store to be no different. But I was humbled when Janette looked at my frazzled self, 3 kids in tow, smiled and said she’s also a mom and went OUT OF HER WAY TO HELP!!! She now has a customer for life because I will drive past every other auto parts place to West Allis and if she moves to another store, I will go there.
My alternator died down the road from here, and I was able to limp into the lot. Not only did they test and confirm the issue, but they got a part transferred from another location, got me connected with a tow truck (at a good price!) and a fantastic shop that was able to get it installed the same day at a good price! Great service, thank you so much!
happy to change my rating if I can access customer service next time I call. I called the store, the customer service associate could have been very busy, but I was left on hold until the phone started ringing again to get someone’s attention to answer it. No one answered it, and then it dropped the phone call and I never had my question answered. It was a really quick question, it was just to find out if advance auto parts installed tail lights. I suspected no, but I just wanted to make sure before driving over. anyways three stars it is for now. ?
I was here Friday looking for windshield washer. Janette and davonte was so nice, professional, and helpful. I had to give a review because this is what I look for when I go into a business. I look for professionalism and they both were very professional. I also appreciated their willingness to problem solve and properly communicate. Thanks guys, keep up the good work.
Looking for windshield wipers. Asked staff for the best for my car. Staff looked it up and directed me. One size I needed was not out on the display. Staff searched but could not find any. I appreciate the help.
So I call at 8 am to see if they have a battery and can install it in my car. The guy tells me on the phone they do. I charge my jump pack and show up at 10 am. I buy the battery and am told that no one is there that can install it until noon. I tell the guy that no one informed me of this and he tells me that he hasn’t talked to anyone about my cars battery. I confirmed on my call the location. I show back up at noon and the same guy who told me no one was around to do it is the guy installing it. Won’t be back to this location
A friend needed help replacing a battery in his 2018 Subaru Impreza Wagon. Neftaly was incredibly helpful and we were in and out super fast. The staff here are great.
Get the parts you need for great prices. Very helpful staff, with friendly personalities is what I experienced while shopping at Advance Auto Parts. Thank you Advance Auto Parts for being there for me in my time of need...
I have frequented this place a few times when I needed car parts for repairs, but I have been there more often now as a place to pick up my packages delivered by UPS. I was having porch pirate issues and this has been an amazing solution, I don't have to feel rushed to get home to get my package before someone else does as they will keep it for a number of days. I know my package is safe and I can get it at my convenience!
JJ was very helpful and gave good customer service. They seem really nice here and did a great job replacing my cars battery and making sure everything was in good shape.
Almost a 2 hour experience at this store. Purchased an optima battery online to receive the online discount. Go to pick it up at the store, find out the battery is already a year old. Staff calls other locations and they either don’t have it or their stocked piece is even older. So we request a return. We are told that the return won’t be able to be processed for an hour due to it being an online order, of course the customer service hotline is not open on sundays for the staff to request they do the return on the back end. Then we request to do an exchange for a battery that is available and not a year old. A process that involves calling the manager to figure out how to override the system. The receipt is the most confusing mess, in the end we didn’t get our $10 core fee with our refund. We spent two hours at this location due to silly corporate policies. I appreciate the staffs efforts, they really did try to accommodate, but corporate please make their jobs easier. I hope your future computer systems make more sense so your store staff doesn’t have to deal with crabby customers going forward. Returns shouldn’t be that difficult.
Been in there twice, each time the guys were super helpful. I don't know much about cars but they asked me all the right questions to make sure I bought the items I needed.
Stopped and bought a brake light for a Ford Escape I had just purchased the day before. I questioned the person selling it to me if it was difficult to put in I got a nah. I asked what kind of screwdriver I would need to take off the casing he handed me a philips. We chatted a little bit because he and the other employee working did not have any other customers and not once did he offer to help me change it. I did it by myself and was glad I didn't need to go back in and ask him to come out. But lesson learned next time I will go to Auto Zone where they will install it for you.
LOVE this place! I would definitely choose here over Auto Zone any day! They will even charge your battery or take bad oil FOR FREE! Excellent customer service, and the employees are all nice, helpful, and very knowledgeable!
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